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Customers using American Express cards may experience some delays in refund on transactions done on or before 27-Apr-22 on our website and app in INR. Please contact Amex Support or our Customer Service Centre for assistance.
Flights to/from Ahmedabad may get affected from 17-Jan till 31-May-22 due to runway maintenance at SVPI airport. Call +91 9289228888 for assistance.



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Account Security and Verification Email Verification
An activation link (valid for 24 hours only) has been sent to your registered email ID. Please access your email ID to complete the verification process. If you have not received the email, please write to us at contactus@clubvistara.com.
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
- Verification of email address and mobile number
- Access to make changes to profile using One-Time Password (OTP)
For any concerns, write to us at contactus@clubvistara.com.

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In accordance to Club Vistara Program policy, we request you to please accept Club Vistara terms and conditions to proceed.
Note: This is a mandatory requirement as the enrolment was earlier done as a minor/child and as per our records the member is now above 18 years of age and is required to accept the Club Vistara Terms and Conditions on their behalf.
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Redeeming CV Points
Q. How do I redeem my CV Points?
A. CV Points can be redeemed online by logging into your CV account or by contacting our Customer Service Centre at +91 9289228888 in case of any concerns.
Q. Can CV Points earned by a CV member be used to purchase an Award Flight ticket for family members?
A. A member can redeem an Award Flight for self plus 8 other members only.
Q. Can CV Points be used to upgrade the cabin class?
A. Yes, CV Points can be used to upgrade the booked cabin class by contacting our Customer Service Centre at +91 9289228888 or getting in touch with our Airport Ticketing Offices.
Q. Can a CV Platinum, Gold or Silver member use an upgrade voucher/CV Points when booked on an Economy Lite fare?
A. Economy Lite fare passengers are not eligible for an upgrade using CV Points, vouchers, and fee upgrades, irrespective of their tier status.
Customers booked on all other fare categories will be eligible to use vouchers, CV Points, upgrade fees for upgrades as before.
Q. How many days in advance do I have to book my Award Flight on Vistara?
A. There is no restriction on redeeming an Award Flight or Upgrade Award. However, we recommend that redemptions are done in advance to ensure availability of choice.
Q. Can I redeem an Award Flight in my friend’s/family members’ name?
A. Yes, members can redeem their CV Points for their family members or friends.
Q. Do I get a re-credit of CV Points if I cancel my Award Flight?
A. Depending on the time of cancellation, members will receive appropriate CV Points in their account. We will deduct nominal CV Points as cancellation fee.
Q. Can Award Flights be redeemed for children? If yes, how many CV Points will be required for the same?
A. Members can redeem CV Points for children. The requisite CV Points are same as mentioned in our Award Flights/Upgrade Awards chart. Please refer to the Redeem section on for more information.
Q. Can CV Points be redeemed on Partner Airlines?
A. Yes, CV Points can be redeemed on Partner Airlines by reaching out to the call center.


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