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Customers using American Express cards may experience some delays in refund on transactions done on or before 27-Apr-22 on our website and app in INR. Please contact Amex Support or our Customer Service Centre for assistance.
Flights to/from Ahmedabad may get affected from 17-Jan till 31-May-22 due to runway maintenance at SVPI airport. Call +91 9289228888 for assistance.



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Account Security and Verification Email Verification
An activation link (valid for 24 hours only) has been sent to your registered email ID. Please access your email ID to complete the verification process. If you have not received the email, please write to us at contactus@clubvistara.com.
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
- Verification of email address and mobile number
- Access to make changes to profile using One-Time Password (OTP)
For any concerns, write to us at contactus@clubvistara.com.

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In accordance to Club Vistara Program policy, we request you to please accept Club Vistara terms and conditions to proceed.
Note: This is a mandatory requirement as the enrolment was earlier done as a minor/child and as per our records the member is now above 18 years of age and is required to accept the Club Vistara Terms and Conditions on their behalf.
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Redeem Upgrade Awards
As a Club Vistara member, we want to ensure that your travel with us is an unforgettable experience. When flying with us, you can use the CV Points accumulated by you and redeem them for Upgrade Awards that allows you to upgrade your cabin. Travel to your dream destination in complete comfort with a complimentary upgrade that allows you to choose from India’s only Premium Economy or the luxurious Business Class. To read more about the cabin classes, click here.
Please note: CV Points cannot be used to upgrade to the next cabin class when booking Economy Lite fares for travel within India and Economy Value fares for travel outside India. Currently, upgrade at airport using CV Points is available only at airports within India.
To view CV Points required for Upgrade Awards for travel within and outside India, click here.
How to redeem Upgrade Awards


Refer to Award Calculator
Refer to the Award Calculator.


Review the CV Points Required
Refer the CV Points required to upgrade the seat to next cabin class against existing booking.

Connect with us
Connect with us through our csc at +91 9289228888 or our Airport Ticketing Office (on the day of flight) for redeeming Upgrade Awards.



Confirm Booking Details
Mention your CV ID along with your confirmed flight details to redeem Upgrade Awards.

Seat Availability
CSC or ATO will inform availability of seat(s). Based on your confirmation the redemption of Upgrade Awards will be processed.



Payment
Payment link will be sent to the registered email ID to pay the applicable taxes. Post payment confirmation re-issued e-ticket will be emailed to the registered email address.

Confirmation
You have successfully redeemed the Upgrade Awards


Change and Modify
Call CSC at +91 9289228888 to cancel or make any changes to the Upgraded ticket. For Upgrade Awards redeemed at ATO changes & modification cannot be done.

1. Refer to Award Calculator
Refer to the Award Calculator.

2. Review the CV Points Required
Refer the CV Points required to upgrade the seat to next cabin class against existing booking.

3. Connect with us
Connect with us through our csc at +91 9289228888 or our Airport Ticketing Office (on the day of flight) for redeeming Upgrade Awards.

4. Confirm Booking Details
Mention your CV ID along with your confirmed flight details to redeem Upgrade Awards.

5. Seat Availability
CSC or ATO will inform availability of seat(s). Based on your confirmation the redemption of Upgrade Awards will be processed.

6. Payment
Payment link will be sent to the registered email ID to pay the applicable taxes. Post payment confirmation re-issued e-ticket will be emailed to the registered email address.

7. Confirmation
You have successfully redeemed the Upgrade Awards

8. Change and Modify
Call CSC at +91 9289228888 to cancel or make any changes to the Upgraded ticket. For Upgrade Awards redeemed at ATO changes & modification cannot be done.


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