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Effective 21-April-2024, all flights to and from Lucknow will operate from Terminal 3, Chaudhary Charan Singh International Airport, Lucknow.
+91 9289228888
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Frequently Asked Questions: Manage My Booking
What can I do through Manage Booking?
A: Manage Booking is our online section that assures you have everything you might need for your flight.
There are two ways to find your booking:
- Enter your PNR number and last name; or
- Login with your Club Vistara credentials
Once you locate your booking, you can:
- View your booking details
- Update your seat and meal preferences
- Print your ticket
- View real-time departure and arrival timings
- Cancel and refund your itinerary (subject to applicable fare rules and not applicable for travel agent bookings and bookings where mode of payment is cash) – only on website.
- Reschedule booking (subject to applicable fare rules and not applicable for travel agent bookings) – only on website.
- Add GST details
- A customer can also include other services to their journey with Manage Booking from this suite of products:
Hotel Booking: Find great deals for any season, from cosy country homes to funky city flats via Booking.com. Also, earn 2 CV points for every INR 100 spent on the hotel booking. This may be available for select locations only.
Car Booking: Book your drive via AVIS car rental and enjoy several privileges. This may be available for select locations only.
Vistara Priority: Enjoy Priority Check-in, Boarding and Baggage Handling to beat the queues and make your journey more seamless and hassle free. This service is applicable for travel within India only. Priority handling remains complimentary for all Business Class, Premium Economy, Economy Flexi customers (for travel within India only) and Club Vistara Platinum and Gold members, as well as for Singapore Airlines KrisFlyer PPS and Gold members (for travel within and outside India). This service can also be purchased at Vistara’s airport ticket offices (ATOs) for a nominal fee of INR 800 for Economy Lite Fare and INR 600 for Economy Standard Fare, up to 60 minutes prior to your flight departure. Customers can also purchase Vistara Priority in advance with up to 33% discount from our website, mobile app, and through the Customer Service Centre.
Carry-On Plus: You carry up to 12kg hand baggage on board with you (if you prefer not to check it in) for a nominal fee. Carry-On Plus is complimentary for all our Business Class customers and Club Vistara Platinum and Gold customers. Carry-On Plus is not applicable for passengers booking under Economy Lite fares.
Class Upgrades: Purchase either confirmed or standby upgrades to Business Class or Premium Economy in advance. While confirmed upgrades will assure a seat in the higher class cabin, standby upgrades offered at lower rates are on the basis of space availability. The service is applicable for travel within India only.
Lounge Pass: Purchase access to our partner lounges at select airports.
Excess Baggage: Pre-purchase excess baggage online at discounted prices. The service is applicable for travel within and outside India. Click here to know more.
How do I cancel my ticket?
If your booking is done through our website or mobile app, you may cancel it by logging on to our website www.airvistara.com, under the Manage Booking tab.
Cancellation of a booking is permitted up to 2 hours prior to the scheduled departure of the flight for travel within India and 4 hours prior to scheduled departure when travelling outside India.
Am I eligible for a refund?
Yes, refund of fares are in accordance with the associated fare rules. All unutilized taxes are always fully refundable.
Are there any cancellation charges?
Please find the cancellation charges when travelling within India:
|
Cabin Class
|
Economy Lite
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 3,500 |
INR 3,500 (2-24 hours), INR 3,000 (24 hours and above) |
Free up to 72 hours of departure, INR 3,000 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 3,750 (2-24 hours), INR 3,250 (24 hours and above) |
INR 3,250 (2-24 hours), INR 3,000 (24 hours and above) |
Free up to 48 hours of departure, INR 3,000 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges | INR 3,500 | INR 3,000 | Free up to 24 hours of departure, INR 3,000 thereafter |
All unutilized taxes shall be refunded. Goods & Service tax (GST) K3 shall be refunded as recalculated on the refundable balance.
For International travel:
An equivalent amount will be charged in the local currency.
Cancellation charges for travel to India from Singapore
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 150 |
USD 120 |
Free upto 7 days before departure, USD 60 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 150 |
USD 120 |
Free upto 5 days before departure, USD 60 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 185 |
USD 150 |
Free upto 3 days before departure, USD 120 thereafter |
Cancellation charges for travel to India from Bangkok
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 100 |
USD 75 |
Free upto 7 days before departure, USD 60 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 100 |
USD 75 |
Free upto 5 days before departure, USD 60 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 100 |
USD 70 |
Free upto 3 days before departure, USD 60 thereafter |
An equivalent amount will be charged in the local currency.
From: Colombo
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges | USD 50 | USD 40 | Free up to 7 days before departure, USD 35 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges | USD 50 | USD 40 | Free up to 5 days before departure, USD 35 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges | USD 60 | USD 50 | Free up to 3 days before departure, USD 35 thereafter |
An equivalent amount will be charged in the local currency.
From: Abu Dhabi and Dubai
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
AED 270 |
AED 220 |
Free upto 7 days before departure, AED 170 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
AED 270 |
AED 220 |
Free upto 5 days before departure, AED 170 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
AED 500 |
AED 430 |
Free upto 3 days before departure, AED 340 thereafter |
An equivalent amount will be charged in the local currency.
From: Muscat
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
OMR 30 |
OMR 25 |
Free upto 7 days before departure, OMR 20 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
OMR 30 |
OMR 25 |
Free upto 5 days before departure, OMR 20 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
OMR 53 |
OMR 46 |
Free upto 3 days before departure, OMR 36 thereafter |
An equivalent amount will be charged in the local currency.
From Kathmandu
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
NPR 5000 |
NPR 4500 |
Free upto 7 days before departure, NPR 4500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
NPR 5000 |
NPR 4500 |
Free upto 5 days before departure, NPR 4500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
NPR 5000 |
NPR 4500 |
Free upto 3 days before departure, NPR 4000 thereafter |
From London
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges | GBP 150 | GBP 125 | Free up to 7 days before departure, GBP 90 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges | GBP 150 | GBP 125 | Free up to 5 days before departure, GBP 50 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges | GBP 500 | GBP 400 | Free up to 3 days before departure, GBP 300 thereafter |
From Frankfurt and Paris
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges | EUR 170 | EUR 140 | Free up to 7 days before departure, EUR 100 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges | EUR 170 | EUR 140 | Free up to 5 days before departure, EUR 55 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges | EUR 560 | EUR 450 | Free up to 3 days before departure, EUR 340 thereafter |
From Dhaka
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 45 |
USD 40 |
Free up to 7 days before departure, USD 40 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 45 |
USD 40 |
Free up to 5 days before departure, USD 40 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges | USD 45 | USD 40 | Free up to 3 days before departure, USD 35 thereafter |
From Maldives
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 80 |
USD 70 |
Free upto 7 days before departure, USD 45 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 80 |
USD 70 |
Two free up to 5 days of departure, USD 45 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 90 |
USD 80 |
Free upto 3 days before departure, USD 65 thereafter |
From Jeddah and Dammam
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 55 |
USD 45 |
Free up to 7 days before departure, USD 45 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 55 |
USD 45 |
Free up to 5 days before departure, USD 45 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
USD 65 |
USD 55 |
Free up to 3 days before departure, USD 45 thereafter |
From Hong Kong
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
HKD 1100 |
HKD 900 |
Free upto 7 days before departure, HKD 780 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
HKD 1100 |
HKD 900 |
Free upto 5 days before departure, HKD 780 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Cancellation charges |
HKD 1100 |
HKD 860 |
Free upto 3 days before departure, HKD 780 thereafter |
From Mauritius
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
MUR 3300 |
MUR 3000 |
Free upto 7 days before departure, MUR 2800 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
MUR 3300 |
MUR 3000 |
Free upto 5 days before departure, MUR 2800 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Cancellation charges |
MUR 3900 |
MUR 3600 |
Free upto 3 days before departure, MUR 3000 thereafter |
From Bali
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
IDR1.200.000 |
IDR1.050.000 |
Free upto 7 days before departure, IDR900.000 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
IDR1.200.000 |
IDR1.050.000 |
Free upto 5 days before departure, IDR900.000 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Cancellation charges |
IDR1.900.000 |
IDR1.750.000 |
Free upto 3 days before departure, IDR1.600.000 thereafter |
From Doha
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
QAR 270 |
QAR 220 |
Free upto 7 days before departure, QAR 170 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
QAR 270 |
QAR 220 |
Free upto 5 days before departure, QAR 170 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Cancellation charges |
QAR 500 |
QAR 430 |
Free upto 3 days before departure, QAR 340 thereafter |
Cancellation charges when travelling to Singapore from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 6000 |
INR 5500 |
Free upto 7 days before departure, INR 4500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 6000 |
INR 5500 |
Free upto 5 days before departure, INR 4500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 7000 |
INR 6500 |
Free upto 3 days before departure, INR 5500 thereafter |
Cancellation charges when travelling to Bangkok from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 7000 |
INR 5500 |
Free upto 7 days before departure, INR 4500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 7000 |
INR 5500 |
Free upto 5 days before departure, INR 4500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 7000 |
INR 6500 |
Free upto 3 days before departure, INR 5500 thereafter |
Cancellation charges when travelling to Colombo from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges | INR 3,000 | INR 2,500 | Free up to 7 days before departure, INR 2,500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges | INR 3,000 | INR 2,500 | Free up to 5 days before departure, INR 2,500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges | INR 4,000 | INR 3,500 | Free up to 3 days before departure, INR 3,000 thereafter |
Cancellation charges when travelling to Kathmandu from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 4000 |
INR 3500 |
Free upto 7 days before departure, INR 3500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 4000 |
INR 3500 |
Free upto 5 days before departure, INR 3500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 4000 |
INR 3500 |
Free upto 3 days before departure, INR 3000 thereafter |
Cancellation charges when travelling to Maldives from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 6500 |
INR 5500 |
Free upto 7 days before departure, INR 3500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 6500 |
INR 5500 |
Free upto 5 days before departure, ₹3500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 7500 |
INR 6500 |
Free upto 3 days before departure, ₹5500 thereafter |
Cancellation charges when travelling to Abu Dhabi, Dubai and Muscat from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 5,000 |
INR 4000 |
Free up to 7 days before departure, INR 3,500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 5,000 |
INR 4000 |
Free up to 5 days before departure, INR 3,500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 8,000 |
INR 7000 |
Free up to 3 days before departure, INR 6,000 thereafter |
Cancellation charges when travelling to London, Frankfurt and Paris from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 15000 |
INR 14000 |
Free up to 7 days before commencement of |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 15000 |
INR 14000 |
Free up to 5 days before commencement of |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 15000 |
INR 13000 |
Free up to 3 days before commencement of journey, INR |
Cancellation charges when travelling to Dhaka from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 3500 |
INR 3000 |
Free up to 7 days before departure, INR 3000 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 3500 |
INR 3000 |
Free up to 5 days before departure, INR 3500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges | INR 4,000 | INR 3,500 | Free up to 3 days before departure, INR 3,000 thereafter |
Cancellation charges when travelling to Hong Kong from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 6000 |
INR 5500 |
Free upto 7 days before departure, INR 5000 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 6000 |
INR 5500 |
Free upto 5 days before departure, INR 5000 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 7000 |
INR 6500 |
Free upto 3 days before departure, INR 5500 thereafter |
Cancellation charges when travelling to Jeddah and Dammam from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 4,000 |
INR 3,500 |
Free up to 7 days before departure, INR 3,500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 4,000 |
INR 3,500 |
Free up to 5 days before departure, INR 3,500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Cancellation charges |
INR 5,000 |
INR 4,500 |
Free up to 3 days before departure, INR 3,500 thereafter |
Cancellation charges when travelling to Mauritius from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
INR 6000 |
INR 5500 |
Free upto 7 days before departure, INR 5000 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
INR 6000 |
INR 5500 |
Free upto 5 days before departure, INR 5000 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Cancellation charges |
INR 7000 |
INR 6500 |
Free upto 3 days before departure, INR 5500 thereafter |
Cancellation charges when travelling to Bali from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
INR 6500 |
INR 6000 |
Free upto 7 days before departure, INR 5500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
INR 6500 |
INR 6000 |
Free upto 5 days before departure, INR 5500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Cancellation charges |
INR 10500 |
INR 10000 |
Free upto 3 days before departure, INR 9500 thereafter |
Cancellation charges when travelling to Doha from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
INR 5000 |
INR 4000 |
Free upto 7 days before departure, INR 3500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Cancellation charges |
INR 5000 |
INR 4000 |
Free upto 5 days before departure, INR 3500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Cancellation charges |
INR 8000 |
INR 7000 |
Free upto 3 days before departure, INR 6000 thereafter |
Will I be charged a fee for changing my flight?
Yes, you will be charged a change fee for the same. Please find the charges below:
For travel within India
|
Cabin Class
|
Economy Lite
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 3,000 per change |
INR 3,000 (2-24 hours), INR 2,500 (24 hours and above) |
Unlimited changes up to 24 hours prior to departure, INR 2,500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 3,250 (2-24 hours), INR 2,750 (24 hours and above) |
INR 2,750 (2-24 hours), INR 2,500 (24 hours and above) |
Unlimited changes up to 24 hours prior to departure, INR 2,500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee | INR 3,000 per change | INR 2,500 per change |
Unlimited changes up to 12 hours prior to departure, INR 2,500 thereafter |
For travel outside India:
Change fees for travel to India from Bangkok:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee | USD 50 | USD 40 |
One free change upto 7 days before commencement of journey, USD 25 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee | USD 50 | USD 40 |
Two free changes upto 5 days before commencement of journey, USD 25 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee | USD 60 | USD 40 |
Two free changes upto 3 days before commencement of journey, USD 25 thereafter |
An equivalent amount will be charged in the local currency.
Change fees for travel to India from Singapore:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
USD 50 |
USD 40 |
One free up to 7 days of departure, USD 25 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
USD 50 |
USD 40 |
Two free up to 5 days of departure, USD 25 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
USD 65 |
USD 45 |
Two free up to 3 days of departure, USD 30 thereafter |
An equivalent amount will be charged in the local currency.
From: Colombo
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee | USD 35 | USD 25 |
One free change upto 7 days before commencement of journey, USD 20 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee | USD 35 | USD 25 |
Two free changes upto 5 days before commencement of journey, USD 20 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee | USD 50 | USD 40 |
Two free changes upto 3 days before commencement of journey, USD 25 thereafter |
An equivalent amount will be charged in the local currency.
From: Abu Dhabi and Dubai
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
AED 150 |
AED 120 |
One free up to 7 days of departure, AED 100 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
AED 150 |
AED 120 |
Two free up to 5 days of departure, AED 100 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
AED 350 |
AED 280 |
Two free up to 3 days of departure, AED 230 thereafter |
An equivalent amount will be charged in the local currency.
From: Muscat
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
OMR 16 |
OMR 13 |
One free up to 7 days of departure, OMR 11 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
OMR 16 |
OMR 13 |
Two free up to 5 days of departure, OMR 11 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
OMR 37 |
OMR 30 |
Two free up to 3 days of departure, OMR 25 thereafter |
An equivalent amount will be charged in the local currency.
From Kathmandu
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
NPR 4000 |
NPR 3500 |
One free up to 7 days of departure, NPR 3500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
NPR 4000 |
NPR 3500 |
Two free up to 5 days of departure, NPR 3500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
NPR 4000 |
NPR 3500 |
Two free up to 3 days of departure, NPR 3000 thereafter |
From London
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee | GBP 125 | GBP 100 |
One free change upto 7 days before commencement of journey, GBP 75 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee | GBP 125 | GBP 100 |
Two free changes upto 5 days before commencement of journey, GBP 50 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee | GBP 175 | GBP 150 |
Two free changes upto 3 days before commencement of journey, GBP 100 thereafter |
From Frankfurt and Paris
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee | EUR 140 | EUR 110 |
One free change upto 7 days before commencement of journey, EUR 85 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee | EUR 140 | EUR 110 |
Two free changes upto 5 days before commencement of journey, EUR 55 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee | EUR 200 | EUR 170 |
Two free changes upto 3 days before commencement of journey, EUR 110 thereafter |
From Hong Kong
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
HKD 500 |
HKD 420 |
One free up to 7 days of departure, HKD 300 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
HKD 500 |
HKD 420 |
Two free up to 5 days of departure, HKD 300 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
HKD 600 |
HKD 440 |
Two free up to 3 days of departure, HKD 320 thereafter |
From Dhaka
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
USD 40 |
USD 35 |
One free change up to 7 days before commencement of journey, USD 35 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
USD 40 |
USD 35 |
Two free changes up to 5 days before commencement of journey, USD 35 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee | USD 40 | USD 35 |
Two free changes upto 3 days before commencement of journey, USD 25 thereafter |
An equivalent amount will be charged in the local currency.
From Maldives
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
USD 60 |
USD 50 |
One free up to 7 days of departure, USD 30 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
USD 60 |
USD 50 |
Two free up to 5 days of departure, USD 30 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
USD 75 |
USD 60 |
Two free up to 3 days of departure, USD 50 thereafter |
From Jeddah and Dammam
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
USD 40 |
USD 30 |
One free change upto 7 days before commencement of journey, USD 25 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
USD 40 |
USD 30 |
Two free changes upto 5 days before commencement of journey, USD 25 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
USD 55 |
USD 45 |
Two free changes upto 3 days before commencement of journey, USD 40 thereafter |
From Mauritius
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Change Fee |
MUR 2200 |
MUR 2000 |
One free up to 7 days of departure, MUR 1700 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Change Fee |
MUR 2200 |
MUR 2000 |
Two free up to 5 days of departure, MUR 1700 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Change Fee |
MUR 2800 |
MUR 2500 |
Two free up to 3 days of departure, MUR 2000 thereafter |
From Bali
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Change Fee |
IDR750.000 |
IDR600.000 |
One free up to 7 days of departure, IDR450.000 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Change Fee |
IDR750.000 |
IDR600.000 |
Two free up to 5 days of departure, IDR450.000 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Change Fee |
IDR500.000 |
IDR1.350.000 |
Two free up to 3 days of departure, IDR1.200.000 thereafter |
From Doha
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Change Fee |
QAR 150 |
QAR 120 |
One free up to 7 days of departure, QAR 100 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Change Fee |
QAR 150 |
QAR 120 |
Two free up to 5 days of departure, QAR 100 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Change Fee |
QAR 350 |
QAR 280 |
Two free up to 3 days of departure, QAR 230 thereafter |
Change fees for travel to Singapore from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee | INR 3,500 | INR 3,000 |
One free change upto 7 days before commencement of journey, INR 2,500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee | INR 3,500 | INR 3,000 |
Two free changes upto 5 days before commencement of journey, INR 2,500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee | INR 4,000 | INR 3,500 |
Two free changes upto 3 days before commencement of journey, INR 2,500 thereafter |
Change fees for travel to Bangkok from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 4000 |
INR 3000 |
One free change upto 7 days before commencement of journey, INR 2500 |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 4000 |
INR 3000 |
Two free changes upto 5 days before commencement of journey, INR 2500 |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
INR 4000 |
INR 3500 |
Two free changes upto 3 days before commencement of journey, INR 2500 thereafter |
Change fees for travel to Colombo from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee | INR 2,000 | INR 1,500 |
One free change upto 7 days before commencement of journey, INR 1,500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee | INR 2,000 | INR 1,500 |
Two free changes upto 5 days before commencement of journey, INR 1,500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee | INR 3,000 | INR 2,500 |
Two free changes upto 3 days before commencement of journey, INR 2,000 thereafter |
Change fees for travel to Dhaka from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 3000 |
INR 2500 |
One free change upto 7 days before commencement of journey, INR 2500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 3000 |
INR 2500 |
Two free changes up to 5 days before commencement of journey, INR 2500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
INR 3000 |
INR 2500 |
Two free changes upto 3 days before commencement of journey, INR 2000 thereafter |
Change fees for travel to Maldives from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 5000 |
INR 4000 |
One free up to 7 days of departure, ₹2500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 5000 |
INR 4000 |
Two free up to 5 days of departure, ₹2500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
INR 6000 |
INR 5000 |
Two free up to 3 days of departure, ₹4000 thereafter |
Change fees for travel to Abu Dhabi, Dubai and Muscat from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 3,000 |
INR 2,500 |
One free change upto 7 days before commencement of journey, INR 2,500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 3,000 |
INR 2,500 |
Two free changes upto 5 days before commencement of journey, INR 2,500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
INR 5,000 |
INR 4,000 |
Two free changes upto 3 days before commencement of journey, INR 4,000 thereafter |
Change fees for travel to Hong Kong from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 4000 |
INR 3500 |
One free up to 7 days of departure, INR 3000 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 4000 |
INR 3500 |
Two free up to 5 days of departure, INR 3000 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
INR 5000 |
INR 4500 |
Two free up to 3 days of departure, INR 3500 thereafter |
Change fees for travel to London, Frankfurt and Paris from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 10000 |
INR 9000 |
One free up to 7 days before commencement of |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
| Change Fee |
INR 10000 |
INR 9000 |
Two free up to 5 days before commencement of |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
| Change Fee |
INR 10000 |
INR 9000 |
Two free up to 3 days before commencement of journey, INR 7000 |
Change fees for travel to Jeddah and Dammam from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Change Fee |
INR 3,000 |
INR 2,500 |
One free up to 7 days of departure, INR 2,500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Change Fee |
INR 3,000 |
INR 2,500 |
Two free up to 5 days of departure, INR 2,500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Change Fee |
INR 4,000 |
INR 3,500 |
Two free up to 3 days of departure, INR 3,000 thereafter |
Change fees for travel to Mauritius from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Change Fee |
INR 4000 |
INR 3500 |
One free up to 7 days of departure, INR 3000 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Change Fee |
INR 4000 |
INR 3500 |
Two free up to 5 days of departure, INR 3000 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Change Fee |
INR 5000 |
INR 4500 |
Two free up to 3 days of departure, INR 3500 thereafter |
Change fees for travel to Bali from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Change Fee |
INR 4000 |
INR 3500 |
One free up to 7 days of departure, INR 3000 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Change Fee |
INR 4000 |
INR 3500 |
Two free up to 5 days of departure, INR 3000 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Change Fee |
INR 8500 |
INR 8000 |
Two free up to 3 days of departure, INR 7500 thereafter |
Change fees for travel to Doha from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Change Fee |
INR 3000 |
INR 2500 |
One free up to 7 days of departure, INR 2500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Change Fee |
INR 3000 |
INR 2500 |
Two free up to 5 days of departure, INR 2500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Change Fee |
INR 5000 |
INR 4000 |
Two free up to 3 days of departure, INR 4000 thereafter |
Change fees for travel to Kathmandu from India:
|
Cabin Class
|
Economy Value
|
Economy Standard
|
Economy Flexi
|
|---|---|---|---|
|
Change Fee |
INR 3000 |
INR 2500 |
One free up to 7 days of departure, INR 2500 thereafter |
|
Cabin Class
|
Premium Economy Value
|
Premium Economy Standard
|
Premium Economy Flexi
|
|---|---|---|---|
|
Change Fee |
INR 3000 |
INR 2500 |
Two free up to 5 days of departure, INR 2500 thereafter |
|
Cabin Class
|
Business Value
|
Business Standard
|
Business Flexi
|
|---|---|---|---|
|
Change Fee |
INR 3000 |
INR 2500 |
Two free changes upto 3 days before commencement of journey, INR 2000 thereafter |
How do I access Manage Booking?
The Manage Booking section is available on the home page of the Vistara website and on the Vistara Mobile App. To access Manage Booking, you will need to enter your six-letter alpha-numeric Vistara Booking Reference No. (PNR) and last name (as in the PNR). Club Vistara members can also view their upcoming trips here by clicking on Find my trip.
Are Vistara Direct benefits applicable to all fare categories under Vistara Freedom Fares?
For travel within India, Vistara Direct benefits will be applicable for all fare categories except Economy Lite. These benefits are not applicable for travel outside India. Please refer to this page for more information.
Will I continue to enjoy Armed Forces discount/Student Discount/Friends and Family Discount and Senior Citizen Discount, and the respective baggage allowance under Vistara Freedom Fares?
Customers booking under Student Discount, Friends and Family Discount and Senior Citizen Discounts can enjoy up to 10% off when booking Economy Class on Economy Standard or Flexi fares, however these discounts are not applicable for Economy Lite fares. Customers booking under Indian Armed Forces Discount can enjoy up to 10% off when booking under Economy Standard and Economy Flexi fares, and 5% off when booking under Economy Lite fares. For more details, please refer to Terms & Conditions.
Please note that these services and offers are available only for customers travelling on Vistara network within India.
Can I select my seat in advance when on an Economy Lite fare, and is there a fee for it?
For customers travelling within India booking Economy Lite fares, limited seats will be available for selection while booking. There is no charge for advance seat selection of these seats. However, at the time of check-in, additional seats may become accessible, subject to availability.
If I have purchased an Economy Standard ticket and wish to upgrade to Premium Economy at the airport, which Vistara Freedom Fare will I be upgraded to?
You may upgrade your cabin at the airport by paying a fee, using a voucher, or by redeeming your CV points.
You will be upgraded to the fare category lower than to the corresponding fare of the next cabin class. For example, if you have purchased an Economy Standard ticket, you will be upgraded to Premium Economy Value. And, if you booked an Economy Flexi fare, you will be upgraded to Premium Economy Standard. The inclusions and benefits of the upgraded fare will be applicable to your journey thereafter.
Economy Lite, Economy Value, and Premium Economy Value fares can be upgraded through fees, vouchers, or CV Points.
Please note that Economy Lite/Economy Value fare cannot be upgraded by any method, whereas Premium Economy Value fare can be upgraded through a fees, vouchers or CV Points.
If I have booked one fare for one leg and a separate fare for the second leg of the journey, which fare rule will apply?
If the customer is traveling on a single ticket: For a journey that has two legs, booked on two different fares from Vistara Freedom Fares but on a single ticket, the rules of the most restrictive fare category will apply only for change and cancellation, however, the other benefits will be applicable as per the fare selected. For illustrative purposes, the customer has booked a Delhi to Hyderabad, via Mumbai. The customer books an Economy Standard fare for the Delhi to Mumbai leg, while he books an Economy Flexi fare for the Mumbai to Hyderabad leg; the fare rules of the Economy Standard fare will apply for any change and cancellation throughout the journey, however the baggage allowance will be 15kg (Economy Standard) for the Delhi to Mumbai leg and 20kg (Economy Flexi) for the Mumbai to Hyderabad leg.
Please note that Economy Lite/Economy Value fare cannot be clubbed with any other fare.
If the customer is traveling on two separate tickets: For a journey that has two legs, booked on two different fares from Vistara Freedom Fares and on two separate tickets, the fare rule of the respective booked fare will apply. For illustrative purposes, the customer has booked a Delhi to Hyderabad, via Mumbai. The customer books an Economy Standard fare for the Delhi to Mumbai leg, while he booked an Economy Flexi fare for the Mumbai to Hyderabad leg; the fare rules of Economy Standard will apply for the Delhi-Mumbai leg while fare rules of Economy Flexi will apply for Mumbai-Hyderabad leg.
If I book a ticket on an online travel portal, will I know which fare category I will get?
We have aligned with our Online Travel Portal partners and agents to ensure customers are displayed the fare category they select and the benefits they will enjoy with it, such as ‘meals included’. They will also get a notification when booking an Economy Lite/Economy Value fare.
Where can I get more information on Economy Lite fares?
Please refer to the complete list of Fare Rules for more information on Economy Lite fares.
Can I change my origin and destination through the Manage Booking facility?
All our tickets cannot be re-routed, hence sector changes are not permitted.
If I am unable to travel and would like to transfer the ticket to another person, can I amend the name online?
No, a complete name change/ticket exchange is not permitted. Kindly cancel your ticket and book a new ticket with the new customer(s) name. Cancellation charges, if any, will be applicable accordingly.
How can I reprint my e-ticket itinerary?
Login into the Manage Booking section. You can now view and reprint your e-ticket itinerary by the clicking on “Print Ticket”.
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