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Until 15-April-2024, all passengers departing from Changi Airport and eligible for lounge access can utilize the Ambassador Transit lounge located at Terminal 3, Changi Airport, Singapore.
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Account Security and Verification Email Verification
An activation link (valid for 24 hours only) has been sent to your registered email ID. Please access your email ID to complete the verification process. If you have not received the email, please write to us at contactus@clubvistara.com.
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
- Verification of email address and mobile number
- Access to make changes to profile using One-Time Password (OTP)
For any concerns, write to us at contactus@clubvistara.com.
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In accordance to Club Vistara Program policy, we request you to please accept Club Vistara terms and conditions to proceed.
Note: This is a mandatory requirement as the enrolment was earlier done as a minor/child and as per our records the member is now above 18 years of age and is required to accept the Club Vistara Terms and Conditions on their behalf.
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Banned Items
Customers are not permitted to carry certain items with them, as hand baggage or check-in baggage while travelling with Vistara. The list given below is not exhaustive and prevailing rules will apply.
Personal Items: Lighters, scissors-metal with pointed tips, realistic replica of toy weapons. (deeply refrigerated, flammable, non-flammable and poisonous)
Sharp Objects: Box Cutters, Ice Axes/Ice Picks, Knives (any length and type except round-bladed, butter, and plastic cutlery), Meat Cleavers, Razor-type blades such as box cutters, utility knives, razor blades not in a cartridge, but excluding safety razors, Sabres, Sword
Guns and Firearm: Ammunition, BB guns, Compressed Air Guns, Firearms, Parts of Guns and Firearms, Pellet Guns, Realistic Replicas of Firearms, Starter pistols.
Tools: Axes and hatchets, Cattle Prods, Crowbars, Hammers, Drills (including cordless portables power drills), Saws (including cordless portable power saws), Screwdrivers (except those in eyeglass repair kits), Tools (including but not limited to wrenches and pliers), Wrenches and Pliers.
Martial Arts/Self Defence Items: Billy Clubs, Black Jacks, Brass Knuckles, Kubatons, Mace/Pepper Spray, Martial Arts
Weapons, Night Sticks, Nunchakus, Martial Arts/Self Defence Items, Stun Guns/Shocking Devices, Throwing Stars
Explosive Materials: Such as Flare Guns, Gun Lighters and Gun Powder, Explosive material. Blasting caps, Dynamite, Fireworks, Flares (in any form), Hand Grenades, Plastic Explosives and Realistic Replicas of Explosives.
Compressed gases: Such as (deeply refrigerated, flammable, non-flammable and poisonous) Such as Butane, Oxygen, Liquid nitrogen and Aqualung cylinders. (deeply refrigerated, flammable, non-flammable and poisonous)
Flammable Items: Such as Aerosol (any except for personal care or toiletries in limited quantities), Fuels (including cooking fuels and any flammable liquid fuel), Gasoline, Gas Torches, Lighter Fluid, Strike anywhere matches, Turpentine and Paint Thinner, Realistic Replicas of Incendiaries
Oxidizing materials: Such as bleaching powder, peroxides
Poisonous and infectious substances: Such as insecticides, weed-killers and live virus materials.
Radio-active materials
Corrosives: Such as acids, alkalis, mercury, wet cell batteries (except those in wheelchairs), oven or drain cleaners.
Other dangerous articles: Such as magnetized, offensive or irritating materials.
Briefcases and attaché cases with installed alarm devices
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<p>Our fare rules and guidelines have changed till 31st December 2023. For more information, please visit <a href="/content/airvistara/de/en/travel-advisory.html" target="_blank">here</a>.</p>
Is your travel on or before 31st December 2023?
<p>Please reach out to our customer relations team via email on *custrelations@airvistara.com* or by a call on <b>+91 9289228888.</b> Our customer service agents would be delighted to assist you.<br /> <a href="/content/airvistara/de/en/vistara-help.html" target="_blank">Issues and Feedback</a></p>
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