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Due to regulatory reasons, the Port Blair runway will remain closed on multiple days from 26-March-2023 till 31-May-2023. Click here to view the updated schedule.



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In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
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Our customers’ health and safety are of top priority for us. Here is an overview of the measures we are undertaking on ground and in air:
International Travel
For passengers travelling to India
- Thermal screening Will be done in respect of all the passengers by the health officials present at the point of entry.
- Passengers found to be symptomatic during screening shall be immediately isolated and taken to a designated medical facility as per health protocol.
- The following protocol post arrival shall also be followed:
- A sub-section (2% of the total passengers* in the flight) shall undergo random post-arrival testing at the airport on arrival.
- If such travelers’ samples are tested positive, their samples should be further sent for genomic testing at the INSACOG laboratory network.
- They shall be treated/isolated as per laid down standard protocol.
- Passengers should self-monitor their health post arrival and shall report to their nearest health facility or call the National helpline number (1075)/ State Helpline Number in case they have any symptoms.
*Children under 12 years of age are exempted from both pre-departure and post-arrival random testing. However, if found symptomatic for COVID-19 on arrival or during the self-monitoring period, they shall undergo testing and be treated as per the protocol.
Every passenger entering India must pass through a Customs check after being first cleared by an Immigration Officer and taking delivery of his/her baggage, if any, from the conveyor belts. The passenger has the option of seeking customs clearance through either of the two channels:
- Green Channel for passengers not having any dutiable or prohibited goods.
- Red Channel for passengers having dutiable or prohibited goods.
All passengers arriving from an international destination should collect their bags and clear customs at the first entry point in the country. This applies even if the bags are tagged until the final domestic destination. Passengers can recheck in from the transfer area check-in counters, post custom clearance.
Citizens of Afghanistan, China, Macau, Hong Kong and Pakistan and foreign nationals having their origin in these respective countries require a Restricted Area Permit (RAP) to visit Andaman & Nicobar Islands, after obtaining prior approval either from the Ministry of External Affairs or Ministry of Home Affairs.
Click here to read the applicable arrival procedure for all international passengers.
Please read the FAQs related to international departures and arrival.
For passengers travelling outside India
Abu Dhabi
For Vistara operated flights to Abu Dhabi from India, please note the following eligibility guidelines as on date:
Only the following categories of passengers will be allowed entry to Abu Dhabi:
- Holders of all types of visas i.e., newly issued Employment visa, newly issued residency visa, newly issued short/long stay visa, newly issued visit visa are permitted to travel to Abu Dhabi whether vaccinated or not vaccinated & do not require GDRFA or ICA Approval.
- GDRFA approval is required if the resident visa is stamped on the old/expired passport.
- Visitor visa holders, return ticket, and travel insurance is mandatory.
- Indian Nationals can obtain a visa on arrival (VOA) to enter Abu Dhabi, provided they comply with the following:
- Passenger must have a visitor visa, or a green card issued by the United States or passenger is holding a Residence Permit issued by the United Kingdom or European Union.
- The holders of a valid visa issued by the United States, United Kingdom, or European Union with a minimum validity period of 6 months.
- All customers May download the COVID-19 Al Hosn App before entering Abu Dhabi. Click to download – Android and iOS versions of the app.
When Transiting Abu Dhabi, please note the below requirement:
- Transiting passengers are not required to present a COVID-19 RT-PCR certificate unless it is mandated by their final destination.
All passengers to please take note of the below requirement; and if any of the Prohibited Scenario is Applicable will not be allowed to Travel to UAE

- The passenger with single name may get “ OK to Board” but Immigration may not allow the pax to enter the country .
- Only Resident Visa holders with a single name are allowed, rest all kinds of visa holders should have their First Name & Surname mentioned on the passport and the same should be mentioned on the VISA.
- If a person has only first name which is “ RAM DAYAL”, in such cases the passenger would be allowed to travel.
- Person with same first name and second name, the person would be accepted.
- In case the passport has only one name, but the Visa is issued with more than one name and Passenger Passport and has Father or Family Name; passenger will be allowed to travel.
- Passengers wanting to avail visa on arrival (VOA); passengers will be accepted if the father or family name is mentioned in passport.
The following examples are stated:
- First name: Sultan Ahmed
- Surname: No surname
Status: Allowed
- First name: Monica
- Surname: Monica
Status: Allowed
- First Name: Ahmed
- Surname: S
Status: Allowed
- First name: S
- Surname: Ahmed
Status: Allowed
When travelling to UAE, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to UAE:
- Passengers holding valid resident permits or passports stamped with Resident Visa.
- Passengers eligible for “Visa on Arrival” irrespective of nationality.
- Passengers travelling with a print-out of Business and Tourist e-visa.
“Ok To Board” message is mandatory for the below categories:
- All passengers holding ECR (Immigration Check Required) passport.
- All passengers travelling with a print-out of labour and work e-visa.
Protector of Emigrants (POE)
- Employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Bangkok
For Vistara operated flights to Bangkok from India, please note the following eligibility guidelines as of date:
Pre - Departure
- A valid Health Insurance of USD 10000, that covers Covid 19 medical expenses is recommended while in Thailand.
During Stay in Thailand
- Wearing a mask in crowded areas.
Passengers are requested to check this document for all travel-related information.
Colombo
For Vistara operated flights to Colombo from India, please note the following eligibility guidelines as on date:
- Passengers are requested to check the following link for all travel-related information - https://sltda.gov.lk/en/important-notices
Post arrival requirements -
- Passengers could be subject to quarantine. For more information please check the link below
http://epid.gov.lk/web/index.php?lang=en
Dammam
If you are flying to The Kingdom of Saudi Arabia, the health authorities in Saudi Arabia request you to follow the health guidelines below to keep you protected:
Passengers can obtain a Visitor visa for the Purpose of Tourism (Visa on arrival) (VOA) at Dammam Airport, provided they comply with the following:
- Having a valid Tourist or Commercial visit visa from USA, UK or Schengen after ensuring that the visa has been used (travelled) at least once to enter that Country who has granted the visa. This includes the First-Degree Relatives of the visa holder coming with them.
- Holders of Permanent Residence from USA, UK or Schengen after ensuring presence of the Residence. This includes the First-Degree Relatives of the Visa holder coming with them.
Requirements for passengers travelling to perform Hajj/Umrah/Makkah/Medina:
- Passengers travelling to perform Hajj/Umrah/Makkah/Medina are only allowed to enter from Jeddah.
- Visit the link to know more about who is allowed to travel: https://www.haj.gov.sa/en/
- For more details, visit : www.visitsaudi.com/en
Protector of Emigrants (POE)
- Indian Citizens travelling on an Employment visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Dhaka
For Vistara operated flights to Dhaka from India, please note the following eligibility guidelines as on date:
- Present a valid vaccination certificate(s) (final dose) that reflects the completion of doses of vaccine approved by the WHO can enter Bangladesh with the official proof of certification of vaccination, provided with QR code System (passengers with a vaccination certificate showing that they were fully vaccinated more than 270 days (9 months) before arrival, should have received a booster dose ( no later than 9 months) to be considered as fully vaccinated )
- Note: Passengers who are 18 years old travelling without vaccination can travel only with their family and observe the same health formalities.
Or
- Passengers Not vaccinated with Covid-19 vaccines or without having full dose (single/double dose as applicable for a full dose) of Covid-19 vaccine must carry a negative PCR certificate in printed form, from a government-approved laboratory in India (ICMR) or a certified designated laboratory which is available on https://www.icmr.gov.in/, issued no more than 72 hours before departure. The certificate issued shall be duly signed and stamped by relevant authorities and must only be in English. Handwritten certificates shall not be permitted. 72 hours is calculated from the time of sample collection. The negative PCR certificate held by the passengers must have a QR code on it linking it to their original test report and must have the date and time of sample collection and the test result mentioned accurately. Passengers holding a negative PCR certificate without a QR code shall be denied boarding at the origin station.
- Note: Children under 12 years are exempted from the pre-COVID test.
Quarantine Obligation
If COVID-19 symptoms are identified on arrival:
- Irrespective of vaccinated or not vaccinated, if any COVID-19 symptoms are detected in a traveler on arrival, he/she shall be sent to Government Authorized Hospital/Facility for RT PCR test. If RT PCR test result is positive, he/she will be sent to isolation at government nominated facility or Hotel at their own expenses. Further RT PCR test will be carried out after 7 (Seven) days and he/she will be released when the test result is negative. Quarantine shall be ensured by the respective government agency(s) in charge.
A. Seamen shall be allowed to travel provided they are in possession of all necessary documents such as passport, CDC booklet, Guarantee letter, Ok to Board Letter and sign on to the ship maximum within 72 hours of their arrival.
When travelling to Dhaka, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to Dhaka:
- Passengers holding valid resident permits or passport stamped with Resident Visa.
- Passengers eligible for “Visa on Arrival” irrespective of nationality.
- Passengers travelling with a print-out of Business and Tourist e-Visa.
“Ok To Board” message is mandatory for the below categories:
- All passengers holding ECR (Immigration Check Required) passport.
- All passengers travelling with a print-out of labour and work e-visa.
Protector of Emigrants (POE)
- Employment visa is valid for 6 months from the date of issue. Indian citizens travelling on this visa with ECR (Emigration Check Required) stamp on the passport must carry a valid Protector of Emigrants (POE) Letter.
Dubai
For Vistara operated flights to Dubai from India, please note the following eligibility guidelines as on date:
Only the following categories of passengers will be allowed entry to Dubai:
- Holders of all types of visas i.e., newly issued Employment visa, newly issued residency visa, newly issued short/long stay visa, newly issued visit visa are permitted to travel to Dubai whether vaccinated or not vaccinated & do not require GDRFA or ICA Approval.
- GDRFA approval is required if the resident visa is stamped on the old/expired passport.
- Visitor visa holders, return ticket, and travel insurance is mandatory.
- Indian Nationals can obtain a visa on arrival (VOA) to enter Dubai, provided they comply with the following:
- Passenger must have a visitor visa, or a green card issued by the United States or passengers is holding a Residence Permit issued by the United Kingdom or European Union.
- The holders of a valid visa issued by the United States, United Kingdom, or European Union with a minimum validity period of 6 months.
- All customers must download the COVID-19 Dubai Smart App and generate a QR code on their device before entering Dubai. Click to download – Android and iOS versions of the app.
When Transiting Dubai, please note the below requirement:
- Transiting passengers are not required to present a COVID-19 RT-PCR certificate unless it is mandated by their final destination.
All passengers to please take note of the below requirement; and if any of the Prohibited Scenario is Applicable will not be allowed to Travel to UAE

- The passenger with single name may get “ OK to Board” but Immigration may not allow the pax to enter the country .
- Only Resident Visa holders with a single name are allowed, rest all kinds of visa holders should have their First Name & Surname mentioned on the passport and the same should be mentioned on the VISA.
- If a person has only first name which is “ RAM DAYAL”, in such cases the passenger would be allowed to travel.
- Person with same first name and second name, the person would be accepted.
- In case the passport has only one name, but the Visa is issued with more than one name and Passenger Passport and has Father or Family Name; passenger will be allowed to travel.
- Passengers wanting to avail visa on arrival (VOA); passengers will be accepted if the father or family name is mentioned in passport.
The following examples are stated:
- First name: Sultan Ahmed
- Surname: No surname
Status: Allowed
- First name: Monica
- Surname: Monica
Status: Allowed
- First Name: Ahmed
- Surname: S
Status: Allowed
- First name: S
- Surname: Ahmed
Status: Allowed
When travelling to UAE, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to UAE:
- Passengers holding valid resident permits or passports stamped with Resident Visa.
- Passengers eligible for “Visa on Arrival” irrespective of nationality.
- Passengers travelling with a print-out of Business and Tourist e-Visa.
“Ok To Board” message is mandatory for the below categories:
- All passengers holding ECR (Immigration Check Required) passport.
- All passengers travelling with a print-out of labour and work e-visa.
Protector of Emigrants (POE)
- Employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Please note that Vistara operates from Terminal 1.
Frankfurt
For Vistara operated flights to and from Frankfurt, please note the following guidelines as on date:
Passengers are requested to check the link below for all travel-related information.
https://www.auswaertiges-amt.de/en/visa-service/EinreiseUndAufenthalt#content_0
Vistara operates from Terminal 2 at Frankfurt Airport.
Jeddah
If you are flying to The Kingdom of Saudi Arabia, the health authorities in Saudi Arabia request you to follow the health guidelines below to keep you protected:
Passengers can obtain a Visitor visa for the Purpose of Tourism (Visa on arrival) (VOA) at Jeddah Airport, provided they comply with the following:
- Having a valid Tourist or Commercial visit visa from USA, UK or Schengen after ensuring that the visa has been used (travelled) at least once to enter that Country who has granted the visa. This includes the First-Degree Relatives of the visa holder coming with them.
- Holders of Permanent Residence from USA, UK or Schengen after ensuring presence of the Residence. This includes the First-Degree Relatives of the Visa holder coming with them.
Requirements for passengers travelling to perform Hajj/Umrah/Makkah/Medina:
- Passengers travelling to perform Hajj/Umrah/Makkah/Medina are only allowed to enter from Jeddah.
- Visit the link to know more about who is allowed to travel: https://www.haj.gov.sa/en/
- For more details, visit : www.visitsaudi.com/en
Protector of Emigrants (POE)
- Indian Citizens travelling on an Employment visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Kathmandu
For Vistara operated flights to Kathmandu from India, please note the following eligibility guidelines as on date:
Fully Vaccinated passengers must furnish the below details:
- A vaccination certificate showing a full dose of vaccination against COVID-19, completed at least 14 days prior to entering Nepal.
Non-Vaccinated/Partially Vaccinated passengers must furnish the below details:
- If you are not fully vaccinated or have not completed a full dose of vaccination at least 14 days prior to arriving in Nepal, a COVID-19 test report (RT-PCR, Gene Expert, True NAAT, or WHO accredited test) showing a negative result must be done within 72 hours of boarding from the first airport or, if you are entering through a land border, within 72 hours of entry.
Note – This provision is not applicable to children below 5 years.
London
For Vistara operated flights to London from India, please note the following guidelines as on date:
Passengers are requested to check the link for all travel-related information.
Please note: All departures and arrivals to and from India will be at Terminal 3 of Heathrow Airport.
Malé
For Vistara operated flights to Malé from India, please note the following eligibility guidelines as of date:
The following categories are allowed to travel:
- Tourists – Must have confirmed hotel reservation for the entire stay at a registered tourist facility: https://www.tourism.gov.mv/en/registered/facilities
- Maldivian Nationals
- Special Visa Holders
- Business Visa Holders
- Foreign diplomats and their accompanying family members
- Crew of ships who arrive by air to sign on to a ship
- Holders of a valid work permit or work visa
- Holders of any other resident permit of Maldives
Pre-Departure Requirements in general for all passengers –
a. All passengers must complete and submit the online traveler health declaration form available on the Maldives immigration website portal: https://imuga.immigration.gov.mv/ at most 48 hours before arrival to the Maldives.
b. All Passengers travelling for the purpose of tourism shall be issued a visa on arrival
c. Passengers must be in possession of valid return ticket
Departure from the Maldives:
All departing passengers must complete an online health declaration at most 48 hours before departure. The online declaration form is available from the Maldives Immigration website portal https://imuga.immigration.gov.mv/.
Mauritius
For Vistara operated flights to Mauritius from India, please note the following eligibility guidelines as on date:
- Any passenger holding a valid visa, with a confirmed return ticket and hotel stay.
- Indian nationals are eligible for visa on arrival in Mauritius.
Entry Guidelines:
- Filling of all-in-one travel form is recommended prior to boarding (but not mandatory for boarding): https://safemauritius.govmu.org/
- Wearing a surgical or N95/FFP2 mask during the flight is not mandatory but recommended.
- Wearing a mask at the airport is not mandatory but recommended.
- Any person having been tested positive for COVID-19 within 7 days of departure date shall not be allowed to board a flight to Mauritius.
Protector of Emigrants (POE)
- Employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Muscat
For Vistara-operated flights to Muscat from India, please note the following eligibility guidelines as on date:
- Any passenger with a valid visa can enter Oman
- Passport must be valid for at least 6 months prior to entering Oman
- For more information related to visas, please visit: https://evisa.rop.gov.om/
Visa on arrival (VOA) to enter Muscat
- All professions under the sponsor of the company can get a visa on arrival
- Professions under the sponsor of GCC Residents should travel with the sponsor to get a visa on arrival i.e. (housemaid, family driver) Also, the Families of GCC residents Should travel with the sponsor written on GCC Resident Card.
- Indian nationals with valid Schengen/USA/UK/Japan visa can also enter Oman on visa on arrival
- Student are NOT eligible for visa on arrival
When travelling to Oman, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to Oman:
o Passengers holding valid resident permits or passports stamped with Resident Visa
o Passengers eligible for “Visa on Arrival” irrespective of nationality
“Ok To Board” message is mandatory for the below categories:
- Indian Passport passengers holding ECR (Immigration Check Required) passport
- Indian Passport passengers travelling with a print-out of labour and work e-visa
- Indian Passport Passengers holding e-visa
- Indian Passport Passengers with Short-term E-visa – Passport with ECR and ECNR Category
- Indian Passport Passengers with Long-Team E-visa – Passport with ECR and ECNR Category
Protector of Emigrants (POE)
- The employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Paris
For Vistara-operated flights to Paris from India, please note the following guidelines as on date:
Passengers are requested to click here for all travel-related information.
IMPORTANT ADVISORY:
Airport Transit Visa (ATV) for transit via France:
As on 27- April-2021, the French authorities have implemented new travel requirements. Passengers holding Indian passports must be in possession of a valid Airport Transit Visa (ATV) to transit via France if their final destination is outside the Schengen Area. To know more, visit https://france-visas.gouv.fr/en/web/france-visas/airport-transit-visa.
Singapore
For Vistara operated flights to Singapore from India, please note the following eligibility guidelines as on date:
- Please refer to the link to check the travel eligibility: https://www.ica.gov.sg/enter-transit-depart/entering-singapore
- All passengers to submit the SG Arrival Card (SGAC) (https://eservices.ica.gov.sg/sgarrivalcard), within 3 days before the date of arrival in Singapore and present their SGAC acknowledgment email with any relevant supporting documentation at check‑in for their flight to Singapore. Please note that the physical arrival card (white card) is no longer accepted. There are three sections on the SGAC to be completed.
i. Personal Particulars
ii. Vaccination status, including the submission of proof of vaccination for those who are vaccinated outside Singapore. Those vaccinated in Singapore do not need to upload their proof of vaccination
iii. Health declaration
- Details on entry requirements and health protocols can be found on the SafeTravel website (https://www.ica.gov.sg/enter-transit-depart).
For frequently asked questions (FAQs) pertaining to international travel, please click here.
Web check-in for international travel opens 96 hours prior to departure.
To ensure minimum physical contact and smooth movement given the ongoing pandemic, passengers are advised to carry a negative RT-PCR test report with QR code for boarding international flights departing from lndia. This is applicable only to those passengers who are required to carry negative RT-PCR test report as per the guidelines/requirements issued by the destination countries.
Domestic State-wise Advisory
Wearing of face mask is recommended, but not mandatory.
Domestic Fare Rules
Please find the changes in the fare rules applicable to all bookings until further notice, as per the directive issued by the Govt. of India:
Economy Class
Complimentary
Complimentary
Complimentary
Offered
Offered
Offered
15kg, 1 piece only
15kg
20kg
Standard Hand Baggage Allowance
7kg (1 pc only)
7kg (1 pc only)
7kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Temporarily Suspended
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Temporarily Suspended
Temporarily Suspended
Changes**
₹3,000 per change
₹3,000 (2-24 hours)
₹2,500 (24 hours and above)
Unlimited changes up to 24 hours prior to departure, ₹2,500 thereafter
Cancellation**
₹3,500 cancellation fee
₹3,500 (2-24 hours)
₹3,000 (24 hours and above)
Free up to 72 hours of departure, ₹3,000 fee thereafter
No-show fee (Applicable 24 hours prior to departure for Economy Lite fare; 2 hours prior for other fares)
Only taxes refundable
₹6,000 fee
₹4,000 fee
Complimentary
Offered
15kg, 1 piece only
Standard Hand Baggage Allowance
7kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Changes**
₹3,000 per change
Cancellation**
₹3,500 cancellation fee
No-show fee (Applicable 24 hours prior to departure for Economy Lite fare; 2 hours prior for other fares)
Only taxes refundable
Complimentary
Offered
15kg
Standard Hand Baggage Allowance
7kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Changes**
₹3,000 (2-24 hours)
₹2,500 (24 hours and above)
Cancellation**
₹3,500 (2-24 hours)
₹3,000 (24 hours and above)
No-show fee (Applicable 24 hours prior to departure for Economy Lite fare; 2 hours prior for other fares)
₹6,000 fee
Complimentary
Offered
20kg
Standard Hand Baggage Allowance
7kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Changes**
Unlimited changes up to 24 hours prior to departure, ₹2,500 thereafter
Cancellation**
Free up to 72 hours of departure, ₹3,000 fee thereafter
No-show fee (Applicable 24 hours prior to departure for Economy Lite fare; 2 hours prior for other fares)
₹4,000 fee
Premium Economy
Complimentary
Complimentary
Complimentary
Offered
Offered
Offered
20kg
25kg
30kg
Standard Hand Baggage Allowance
10kg (1 pc only)
10kg (1 pc only)
10kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Temporarily Suspended
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Temporarily Suspended
Temporarily Suspended
Changes (Permitted up to 2 hours prior to departure)
₹3,250 (2-24 hours)
₹2,750 (24 hours and above)
₹2,750 (2-24 hours)
₹2,500 (24 hours and above)
Unlimited changes up to 24 hours prior to departure, ₹2,500 thereafter
Cancellation (Permitted up to 2 hours prior to departure)
₹3,750 (2-24 hours)
₹3,250 (24 hours and above)
₹3,250 (2-24 hours)
₹3,000 (24 hours and above)
Free up to 48 hrs prior to departure, ₹3000 fee thereafter
No-Show Fee (Applicable 2 hours prior to departure)
Only taxes refundable
₹6,500 fee
₹4,500 fee
Complimentary
Offered
20kg
Standard Hand Baggage Allowance
10kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Changes (Permitted up to 2 hours prior to departure)
₹3,250 (2-24 hours)
₹2,750 (24 hours and above)
Cancellation (Permitted up to 2 hours prior to departure)
₹3,750 (2-24 hours)
₹3,250 (24 hours and above)
No-Show Fee (Applicable 2 hours prior to departure)
Only taxes refundable
Complimentary
Offered
25kg
Standard Hand Baggage Allowance
10kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Changes (Permitted up to 2 hours prior to departure)
₹2,750 (2-24 hours)
₹2,500 (24 hours and above)
Cancellation (Permitted up to 2 hours prior to departure)
₹3,250 (2-24 hours)
₹3,000 (24 hours and above)
No-Show Fee (Applicable 2 hours prior to departure)
₹6,500 fee
Complimentary
Offered
30kg
Standard Hand Baggage Allowance
10kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Changes (Permitted up to 2 hours prior to departure)
Unlimited changes up to 24 hours prior to departure, ₹2,500 thereafter
Cancellation (Permitted up to 2 hours prior to departure)
Free up to 48 hrs prior to departure, ₹3000 fee thereafter
No-Show Fee (Applicable 2 hours prior to departure)
₹4,500 fee
Business Class
Meals on board
Complimentary
Complimentary
Complimentary
Beverage on board
Offered
Offered
Offered
Free check-in baggage allowance
30kg
35kg*
40kg*
Standard Hand Baggage Allowance
12kg (1 pc only)
12kg (1 pc only)
12kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Temporarily Suspended
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Temporarily Suspended
Temporarily Suspended
Changes (Permitted up to 2 hours prior to departure)
₹3,000 per change
₹2,500 per change
Unlimited changes up to 12 hours prior to departure, ₹2,500 thereafter
Cancellation (Permitted up to 2 hours prior to departure)
₹3500 cancellation fee
₹3000 cancellation fee
Free up to 24 hrs of departure, ₹3000 fee thereafter
No-show fee (Applicable 2 hours prior to departure)
Only taxes refundable
₹6,000 fee
₹5,000 fee
Meals on board
Complimentary
Beverage on board
Offered
Free check-in baggage allowance
30kg
Standard Hand Baggage Allowance
12kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Changes (Permitted up to 2 hours prior to departure)
₹3,000 per change
Cancellation (Permitted up to 2 hours prior to departure)
₹3500 cancellation fee
No-show fee (Applicable 2 hours prior to departure)
Only taxes refundable
Meals on board
Complimentary
Beverage on board
Offered
Free check-in baggage allowance
35kg*
Standard Hand Baggage Allowance
12kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Changes (Permitted up to 2 hours prior to departure)
₹2,500 per change
Cancellation (Permitted up to 2 hours prior to departure)
₹3000 cancellation fee
No-show fee (Applicable 2 hours prior to departure)
₹6,000 fee
Meals on board
Complimentary
Beverage on board
Offered
Free check-in baggage allowance
40kg*
Standard Hand Baggage Allowance
12kg (1 pc only)
Additional Hand Baggage Allowance ("Carry-On Plus")
Temporarily Suspended
Priority Handling (Check-in, Boarding and Baggage)
Temporarily Suspended
Changes (Permitted up to 2 hours prior to departure)
Unlimited changes up to 12 hours prior to departure, ₹2,500 thereafter
Cancellation (Permitted up to 2 hours prior to departure)
Free up to 24 hrs of departure, ₹3000 fee thereafter
No-show fee (Applicable 2 hours prior to departure)
₹5,000 fee
*The maximum weight permissible for a single piece of baggage is 32kg across all cabin classes.
**Change and cancellation to bookings is permitted before 24 hours to departure for Economy Lite fare and 2 hours prior to departure for other fare categories.
- Economy Lite customers carrying additional pieces will be charged INR 500 (handling charges, inclusive of taxes) per piece at the airport.
- If additional weight is being carried, customers will be charged INR 500 per kg (inclusive of taxes), irrespective of the fare selected.
- Customers can also pre-purchase excess baggage online (only additional weight over and above the allowance) at concessional rates up to 6 hours before departure and at non-discounted rates up to 60 minutes before departure from the website and mobile app. Read more.
Fare rules other than the ones mentioned above remain as is. Click here to view.
On Ground

- Our staff wears masks throughout to maintain safety.
- Customers are requested to report at least 2 hours prior to departure for smooth facilitation. Check-in counters will close 60 minutes prior to flight departure for domestic flights originating from Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata, and Chennai airport. The counter closes 45 minutes prior to scheduled departure for domestic flights from all other airports.
- All customers are encouraged to web check-in.
- Customers would be required to place the check-in baggage on the belt themselves to avoid contact.
- Payments for tickets or any additional service to be made via UPI or other digital payment methods, when paying at the airport.
- Boarding gates will open 60 minutes and close 20 minutes before departure.
- Staggered and sequential boarding will be followed. Priority boarding for Business Class customers, CV members, and Vistara Priority customers through a separate lane.
- All customer and staff touchpoints are regularly sanitised.
- Wheelchairs are sanitised after every use.
Inflight

All our aircraft will be cleaned with an approved disinfectant before every flight. All surfaces which the customers tend to touch throughout the flight will be thoroughly cleaned.
Our aircraft are equipped with powerful HEPA filters that trap 99.9% of particulates such as viruses (including coronaviruses), bacteria and fungi and purify the air inside the cabin every two to three minutes.
Customers will be seated while maintaining adequate distance, wherever flight occupancy permits.
Please be assured that our cabin crew has been appropriately trained to minimize chances of contracting or spreading the virus.
Arrival

How can you help?

While we will be taking all necessary precautions and safety measures to contain the spread of COVID-19, we urge you to collaborate with us and take necessary personal precautions to make flying safe again:
You are advised to practice high levels of personal hygiene such as washing hands regularly at the airport, before and after eating, while using lavatories inflight etc.
You are required to download the Aarogya Setu app and update your health status. Customers with "Red" status in the Aarogya Setu App would not be permitted to travel.
Please do not touch others’ luggage placed in the overhead bins. Ask the crew for assistance, only if required.
Please note that consumption of outside eatables is not permitted inside the aircraft.
Maintain adequate distance from co-passengers (at least 1 meter) at all times.
While onboard lavatories will be thoroughly sanitised, we urge you (especially children and the elderly) to use the airport restroom facilities for your convenience. Do not queue up in the aisle to use the onboard lavatory. Only one companion should accompany children or the elderly.
For detailed guidelines pertaining to air travel as issued by the Government of India, please click here.
Baggage Tag
Our Efforts
PLEASE NOTE: ALL CUSTOMERS ARE REQUIRED TO FILL A MANDATORY SELF-DECLARATION FORM BEFORE WEB CHECK-IN AND TRAVEL.
We look forward to welcoming you on board. Let’s make flying feel safe again!


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