Customers using American Express cards may experience some delays in refund on transactions done on or before 27-Apr-22 on our website and app in INR. Please contact Amex Support or our Customer Service Centre for assistance.
Flights to/from Ahmedabad may get affected from 17-Jan till 31-May-22 due to runway maintenance at SVPI airport. Call +91 9289228888 for assistance.
Vistara launched its cargo operations with the sole objective of providing efficient air freight transportation service across all its stations in India.
We believe that reliability, efficiency and service quality are the major factors towards achieving our goal of satisfying customers. We are continuously improving our services through the feedback we get and continue to add to our product offerings.
Vistara currently operates across various locations in India. Customers can book cargo through our authorized GSA.
To serve the air freight industry by developing efficient and cost effective logistical solutions by meeting the highest level of industry standards.
Vistara commenced its operations in the domestic Indian arena by starting services at Delhi, Mumbai, Ahmedabad and now it operates across the length and breadth of the country. Click here to know more about our network.
Products & Services
Vistara Cargo provides a plethora of products and services that suit the requirements of its customers.
General Cargo Services
This service includes the swiftest airport-to-airport transport service for a wide variety of product lines, which includes garments, textiles, fabrics, spare parts, documents and samples (courier bags) and technological products.
Our expertise in handling general cargo, which constitutes the largest product line, ensures that the process is extremely smooth and hassle free.
Special Cargo Services
These shipments are booked with prior intimation and guaranteed space commitment. Below mentioned categories fall in the range of Special Cargo Services:
- Perishable – cut flowers, fresh fruits, vegetables, frozen fish, shrimp seeds etc.
- Newspapers, magazines, books & periodicals
- Vulnerable cargo (mobile, camera, laptops etc.)
- Medicines, bulk drugs, pharmaceutical products
- Household goods
- Unaccompanied baggage
Special Cargo is packed in separate bags which are easily identifiable. Each bag will be sealed so as to prevent any loss of content and is loaded on the first scheduled flight.
Customized Air Logistics Products
Vistara Cargo provides various customized logistical services to meet the requirements of customers. The range of value added services include:
- Online booking and tracking of shipments
- Flown as booked
- Special handling of cargo falling under the ‘Special Cargo’ category
- Customer care assistance provided 24 x 7
Restricted Air Logistics Products
Vistara Cargo restricts air cargo that may cause health or safety hazards to the aircraft and/or passengers, or any other damage. The main restricted categories are:
- Explosives: fireworks and firecrackers, detonating fuses, etc.
- Gases: such as compressed gas, dry ice, fire extinguisher, gas cartridge, inflated ball, respirator, explosive automotive airbag, aerosol, gas lighter, gas cylinder, and lamp bulb etc.
- Flammable liquid: e.g. paint, gasoline, alcohol, engine oil, camphor oil, engine starting fluid, turpentine, thinner, mucilage, perfume, insect sprays, air freshener etc.
- Flammable solid, pyrophoric substances, and substances that emit flammable gases in contact with water: e.g. activated carbon, titanium powder, copra, castor products, rubber debris, safety matches, dry white phosphorus , dry yellow phosphorus, magnesium powder, and solid gum, etc.
- Toxic and infectious items: pesticides, lithium batteries
- Corrosive items: e.g. batteries, alkaline battery electrolyte
- Magnetic substances without degaussing packaging, magnetic steel and other strong magnetic products: e.g. currency detectors, speakers, magnets
- Items dangerous to public health: e.g. corpses & bones (inc. incinerated), untanned hides, animal bones not processed with chemicals
- Oxidizers, organic peroxides, radioactive materials & corrosive items: e.g. chemical medicines, lab chemicals (potassium permanganate, sulphuric acid)
- Powder, liquids, pastes, and other items with danger signs on their packaging
- Biochemical products and infectious materials of all kinds: e.g. bacillus anthracis, dangerous pathogens, medical wastes
Cargo Booking Norms
- Cargo is accepted and transported as per IATA rules.
- Packing of the shipments should be air worthy to withstand normal handling during transit.
- The shipper is expected to provide proper declaration of the shipments with respect to its content and value.
- Shipments booked on prime rate takes precedence over general cargo.
- Chargeable weight will be determined by the actual gross weight or volumetric weight, whichever is higher.
- The gross weight of single shipment should not exceed 85 kgs.
- The origin station should receive prior intimation regarding the weight, dimensions and other particulars in case of heavy/or odd dimension shipments.
- Palletization of heavy shipments is compulsory.
- Liquid and semi liquid consignments will be accepted only if packed in accordance with IATA standards.
- Dangerous goods are prohibited for carriage.