COVID-19

Read about the COVID-19 guidelines and measures.

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Account Security and Verification Email Verification

An activation link (valid for 24 hours only) has been sent to your registered email ID. Please access your email ID to complete the verification process. If you have not received the email, please write to us at contactus@clubvistara.com.

In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.

The account security enhancements include:

- Creation of a strong password

- Verification of email address and mobile number

- Access to make changes to profile using One-Time Password (OTP)

For any concerns, write to us at contactus@clubvistara.com.

Mobile Number Verification

Did not recieve the OTP? Get OTP via Phone Call

CREATE STRONG PASSWORD

As part of our Account Security enhancement, we request you to set up a new password in place of the 4 digit PIN.

Your password was reset and you are currently using a temporary password. You will be redirected to set up a new password before accessing your Club Vistara account.

Your account has been inactive for a while now. You will be redirected to set up a new password before accessing your Club Vistara account.

Your password is a newly issued password. You will be redirected to set up a new password before accessing your Club Vistara account.

Create new password

Dear Member,

We made enhancements to our backend system in Dec 2021 and we request you to create a new password to ensure continued account security.

1. Enter your registered email and 9-digit Club Vistara ID

2. Click “Proceed”

3. Verify your email

4. Create a new password

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OTP has been sent to your registered mobile number

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In accordance to Club Vistara Program policy, we request you to please accept Club Vistara terms and conditions to proceed.

Note: This is a mandatory requirement as the enrolment was earlier done as a minor/child and as per our records the member is now above 18 years of age and is required to accept the Club Vistara Terms and Conditions on their behalf.

I accept terms and conditions.

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Home >> Club Vistara >> About Club Vistara >> FAQs >> COVID-19

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Extension of validity of CV Points

Q. Are expiring CV Points eligible for extension?

A. All CV Points expiring between 01 Mar 20 – 31 Oct 21 are eligible for extension of CV Points for a period of 12 months.

Q. What is the validity of extended CV Points?

A. Extended CV Points will be valid for a period of 12 months from the date of issue.

Q. I am unable to see my extended CV Points when I login on the website or mobile app?

A. If remained unused, CV Points will be credited within 7 working days after the expiry. Please check by logging in to your CV account after the aforementioned period.

Extension of One-Class Upgrade voucher validity

Q. Which vouchers are eligible for extension?

A. One Class Upgrade vouchers expiring or expired between 01 Jan 21 – 31 Oct 21 are eligible for the extension for a period of 12 months.

Q. What will be the validity of the extended One Class Upgrade vouchers?

A. All Covid-19 Compensatory One Class Upgrade vouchers issued after 01 May 21 are valid for a period of twelve months from the date of issue.

Q. I have been issued One Class Upgrade vouchers with 04-month validity in May 2020, will I be eligible for extension of vouchers further?

A. Members who have been already given 04 or 06 months of extended One Class Upgrade vouchers will be given 12-month extension on validity of unused vouchers upon expiry (Applicable up to 31 Oct 21).

Q. I am unable to see my extended One Class Upgrade vouchers when I login on the website or mobile app?

A. A new One Class Upgrade voucher will be credited within 15 working days after the expiry of the original voucher. Please check by logging in to your CV account after the aforementioned period.

Extension of tier status

Q. Am I eligible for the tier extension as part of COVID-19 exceptions?

A. All elite tier members who have achieved their tier upgrade or successfully renewed their tier based on our Tier Evaluation Criteria will receive a 12-month tier validity extension based on their tier validity date further as on 08 May 2021.

Q. How can I check the revised tier validity?

A. Please login to your CV account through our website or mobile app to view the extended tier validity date.

Q. When would my status be extended?

A.As per eligibility, your revised tier validity will reflect by 08 May 2021.

Q. As a Platinum/Gold member, will I receive a new membership card for the extended validity period?

A. Due to the unexpected circumstances and the continuing Social Distancing Measure, we request you to use membership e-cards. Please remember to add your CV ID at the time of booking or check-in to enjoy privileges and benefits associated with your Club Vistara tier.