Lounge Access

With effect from 26th April 2020, the following services – Vistara Priority, Cabin Upgrades, Excess Baggage, Lounge Access, Flight Pass and Carry-On Plus shall not be available via Optiontown (www.vistara.optiontown.com). Customers can continue to enjoy these services by contacting Vistara Customer Service Centre and Airport Ticketing Offices.

In case you have already booked a service via Optiontown (www.vistara.optiontown.com), please email us with your booking details on help.ot@airvistara.com for further assistance

Now Premium Economy and Economy Class customers can access airport lounges at select airports* with an attractively priced lounge pass.

Pre-book your lounge access pass directly from our Customer Service Centre at a discounted price, until 6 hours prior to departure or from Vistara’s airport ticketing offices (ATOs) at non-discounted rates from 6 hours prior to departure to 1 hour prior to departure. Enjoy your own personal, quiet space at the lounge and avoid waiting at crowded departure gates. Whether you like to spend some time finishing your work or hold a business discussion, airport lounges offer an ideal space for doing so.


Terms and Conditions

• This pass entitles customers to access our partner lounges at select airports.

• Customers can book the service up to 60 minutes before flight departure from the Customer Service Centre at discounted rates.

• This service can also be purchased from Vistara airport ticketing offices (ATO) from 6 hours prior to departure to 1 hour prior to departure at non-discounted rates.

• This is a single use pass and allows access to Vistara and its partner lounges in conjunction with Vistara flights on the same date of travel.

• The customer can enjoy services of the lounge for a maximum of 4 hours.

• The lounge staff reserves the right to limit access.

• This pass is non-transferable. It cannot be sold, bartered, redeemed or exchanged for cash.

• If the customer changes date of departure the lounge pass becomes invalid.

• Lounge access is not permitted for passengers booking under Economy Lite for travel within India.

• Lounge services are complimentary for all passengers booking Business Class.

• All other Vistara and partner lounges terms and conditions apply.

*Airports with partner lounges: Mumbai, Hyderabad, Bengaluru, Kochi, Kolkata, Chandigarh and Chennai