Frequently Asked Questions: Convenience Fee 

In-flight Wi-Fi internet connectivity will be available free of cost to all Vistara customers for a limited period. During the limited period of the free offering, Vistara will gather information on system functionality and feedback on the overall customer experience to further fine-tune the service. We will announce the tariff plans for the service in due course.

The usage of Vistara’s in-flight Wi-Fi internet connectivity will be regulated eventually, however, as of now there is no capping on data usage or time limit per passenger.

Vistara has partnered with Panasonic Avionics to offer in-flight Wi-Fi internet connectivity to its customers.

Any form of voice or video calls through Wi-Fi internet connectivity will not be allowed on Vistara flights. This is done keeping in mind the comfort and convenience of all passengers on board.

Live television streaming will not be available through Wi-Fi internet connectivity onboard Vistara flights. However, we are constantly working towards enhancing the overall customer experience and shall explore every possibility to offer what our customers want.

Vistara’s in-flight Wi-Fi internet connectivity will be uniform in every aspect across the cabin classes.

As an introductory offer, the in-flight Wi-Fi internet connectivity will be available free of cost to all Vistara customers until 30 September 2020. We will announce the tariff plans for the service in due course.

Currently the service is available on flights operated by its Boeing 787-9 Dreamliner aircraft, starting 18 September 2020 between Delhi and London Heathrow. Additionally, Vistara plans to soon introduce the service on its Airbus A321neo aircraft as well, subject to regulatory approvals.

Vistara will offer in-flight Wi-Fi internet connectivity onboard international flights only.

Usage of GSM or GPRS connectivity is not allowed in the Indian airspace as per government authorities.

As an introductory offer, the in-flight Wi-Fi internet connectivity will be available free of cost to all Vistara customers. The tariff plans and structures will be announced in due course which will include details of special benefits to Club Vistara members, if any.

Passengers will be able to access the internet on all Wi-Fi enabled Portable Electronic Devices (PEDs).

Vistara’s in-flight Wi-Fi internet connectivity enables customers to access internet through their own Portable Electronic Devices (PEDs). There will be no devices available to borrow onboard.

Passengers will be able to use the in-flight Wi-Fi internet connectivity on Vistara flights when the aircraft goes above 10,000 ft. They will be informed about it through in-flight announcements.

Vistara has deployed state-of-the-art mechanism to monitor and regulate data usage on board to avoid any misuse of the Wi-Fi internet connectivity. The service will be aligned with all the regulatory and statutory guidelines.