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Frequently Asked Questions: Convenience Fee

Home >> Frequently Asked Questions and Answers >> Vistara Wi-Fi

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What are the tariff plans and the scope of the internet service? What are the rates applicable within and outside India?

In-flight Wi-Fi internet connectivity will be available free of cost to all Vistara customers for a limited period. During the limited period of the free offering, Vistara will gather information on system functionality and feedback on the overall customer experience to further fine-tune the service. We will announce the tariff plans for the service in due course.

Will there be any data usage capping or time limit per passenger during the introductory period?

The usage of Vistara’s in-flight Wi-Fi internet connectivity will be regulated eventually, however, as of now there is no capping on data usage or time limit per passenger.

Who is the inflight connectivity provider?

Vistara has partnered with Panasonic Avionics to offer in-flight Wi-Fi internet connectivity to its customers.

Will WhatsApp/ Facebook (VOIP) calls be allowed on board?

Any form of voice or video calls through Wi-Fi internet connectivity will not be allowed on Vistara flights. This is done keeping in mind the comfort and convenience of all passengers on board.

Will customers be able to stream live television inflight?

Live television streaming will not be available through Wi-Fi internet connectivity onboard Vistara flights. However, we are constantly working towards enhancing the overall customer experience and shall explore every possibility to offer what our customers want.

Will the network speed vary among cabin classes? If yes, what will be the speed capping for each class?

Vistara’s in-flight Wi-Fi internet connectivity will be uniform in every aspect across the cabin classes.

What is the period of the introductory offer? From when will Vistara start charging for the in-flight Wi-Fi internet service?

As an introductory offer, the in-flight Wi-Fi internet connectivity will be available free of cost to all Vistara customers until 28-Feb-2022. We will announce the tariff plans for the service in due course.

Will Vistara provide IFC services on all its aircraft?

Currently the service is available on International flights operated by its Boeing 787-9 Dreamliner and Airbus A321neo aircraft, starting 8^th December 2020.

Will the IFC services be available on both international and domestic routes?

Vistara will offer in-flight Wi-Fi internet connectivity onboard international flights only.

Will passengers be able to go online using 3G mobile data through GSM and GPRS for SMS and MMS services?

Usage of GSM or GPRS connectivity is not allowed in the Indian airspace as per government authorities.

Will there be additional benefits for Club Vistara members?

As an introductory offer, the in-flight Wi-Fi internet connectivity will be available free of cost to all Vistara customers. The tariff plans and structures will be announced in due course which will include details of special benefits to Club Vistara members, if any.

What kind of devices will be able to access Wi-Fi?

Passengers will be able to access the internet on all Wi-Fi enabled Portable Electronic Devices (PEDs).

Will there be wireless enabled devices available to borrow onboard?

Vistara’s in-flight Wi-Fi internet connectivity enables customers to access internet through their own Portable Electronic Devices (PEDs). There will be no devices available to borrow onboard.

When can passengers start using WiFi during the course of a flight?

Passengers will be able to use the in-flight Wi-Fi internet connectivity on Vistara flights when the aircraft goes above 10,500 ft. They will be informed about it through in-flight announcements.

Will the airline be able to monitor/control passenger browsing activity?

Vistara has deployed state-of-the-art mechanism to monitor and regulate data usage on board to avoid any misuse of the Wi-Fi internet connectivity. The service will be aligned with all the regulatory and statutory guidelines.