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Until 15-April-2024, all passengers departing from Changi Airport and eligible for lounge access can utilize the Ambassador Transit lounge located at Terminal 3, Changi Airport, Singapore.
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Account Security and Verification Email Verification
An activation link (valid for 24 hours only) has been sent to your registered email ID. Please access your email ID to complete the verification process. If you have not received the email, please write to us at contactus@clubvistara.com.
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
- Verification of email address and mobile number
- Access to make changes to profile using One-Time Password (OTP)
For any concerns, write to us at contactus@clubvistara.com.
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In accordance to Club Vistara Program policy, we request you to please accept Club Vistara terms and conditions to proceed.
Note: This is a mandatory requirement as the enrolment was earlier done as a minor/child and as per our records the member is now above 18 years of age and is required to accept the Club Vistara Terms and Conditions on their behalf.
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Travel Insurance - For travel within India
Safeguard your future travels with Vistara Travel Insurance. The travel insurance helps you prepare for the unexpected - from flights delays, cancellations to medical needs; Vistara, in partnership with Bajaj Allianz, will make sure you are completely covered and at ease when you book with us. Our policies also cover medical & hospitalization expenses pertaining to COVID-19.
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We are unable to process your request. Please reach out to our Customer Support team at +91 9289228888 for further assistance. We apologize for the inconvenience.
Product and Pricing
Please find the product details below to know more:
Insurance Benefits | Product I | Product II | Product III |
Personal Accident | 6,00,000 | 8,50,000 | 10,00,000 |
Accidental Hospitalization Expenses | 100000 | 100000 | 200000 |
Hospital Daily Allowance | NA | 600 | 800 |
Emergency Medical Evacuation | NA | NA | 10000 |
Repatriation Of Remains | 15000 | 20000 | 20000 |
Personal Liability | 100000 | 200000 | 200000 |
Loss Of Checked Baggage | 20000 | 20000 | 20000 |
Delay Of Checked Baggage | 5000 | 7500 | 7500 |
Trip Delay By Scheduled Aircraft | 2500 | 2500 | 2500 |
Missed Connection | 7000 | 7000 | 10000 |
Trip Cancellation | 15000 | 20000 | 20000 |
Trip Curtailment | 10000 | 15000 | 15000 |
Emergency Hotel Extension | 5000 | 15000 | 20000 |
Bounced Hotel | 5000 | 5000 | 5000 |
Home Burglary Insurance | 50000 | 100000 | 200000 |
Compassionate Visit by a Family Member | 5000 | 5000 | 5000 |
Total Premium (INR including 18% GST) | 149 | 199 | 249 |
- Currency – INR (all values mentioned above in the table)
- Age Limit– Up to 70 years
- Coverage duration – From when the trip starts till up to 30 days or the return date, whichever is earlier.
Claims
The claim form can be downloaded by clicking here. Completed claim forms and all related documents/original receipts may be shared via email to travel@allianz.com.
Customer Support
The 24/7 Emergency Assistance is just a phone call away in case any need arises through the trip. With a network of trusted providers in more than 78 countries, help will be provided to you whenever you may need it.
You may write to travel@allianz.com or contact 0124-4343838.
Frequently Asked Questions
Introducing Vistara Travel Insurance
What is Vistara Travel Insurance?
Vistara Travel Insurance is a travel insurance product exclusively designed for Vistara customers and is only available on www.airvistara.com. It protects you from certain unexpected events during your trip such as medical expenses, personal accident, travel inconvenience, etc.
This is subject to the terms, conditions, exclusions, and benefits limits of the policy wording. For more information, please click on Policy Wording to read the terms.
This product is underwritten by ‘Bajaj Allianz General Insurance Company Limited’ as the insurer with the assistance services provided by ‘AWP Assistance (India) Private Limited’ (trading as ‘Allianz Travel’ in India) as its Corporate Agent. In no way does Vistara airlines represent to be an agent of the insurer.
Who can purchase Vistara Travel Insurance?
Travel Insurance is valid for Indian resident(s)/Indian Passport Holders aged up to 70 years and for those who are traveling on non-migrant visa wherein the journey is originating from India (only). The insurance does not cover any pre-existing diseases.
For more information, please refer to the Policy Wording.
How can I apply for Vistara Travel Insurance?
The Travel Insurance product can be added to your itinerary while booking your flight on www.airvistara.com. Alternatively, you may purchase Travel Insurance via Manage My Booking on www.airvistara.com.
When can I purchase Travel Insurance?
You can purchase travel insurance when your flight departure date is a maximum of 90 days from the date of booking. Under no circumstance will travel insurance be offered if the flight departure date is more than 90 days from the flight booking date.
Can I purchase Vistara Travel Insurance if I’m travelling only One-Way?
Yes, if your policy was purchased as part of a one-way booking, your coverage end date will be the scheduled return date for your trip as below:
- Domestic insurance: maximum 30 days from the departure date or return date; whichever is earlier.
Additionally, your policy can end earliest at:
- At 23:59 on the day you cancel your policy; or
- At 23:59 on the day you file a trip cancellation claim with us;
- At 23:59 on the day you end your trip, if you end your trip early;
- At 23:59 on the day you arrive at a medical facility for further care if you end your trip due to a medical reason; or
- At 23:59 on the 30th day of the domestic trip
I am travelling to multiple destination on Vistara, will I be able to purchase Travel Insurance?
Yes, you will be able to purchase Vistara Travel Insurance. We will use the furthest destination as the final duration and premium for your itinerary.
Benefits of Vistara Travel Insurance
When does my travel coverage begin and end?
You are only eligible for coverage if we accept your request for insurance. Your policy’s coverage effective date/trip start date and coverage end date are indicated in your certificate of insurance. You must start and end your trip in India.
Coverage is only provided for losses that occur while your policy is in effect.
Except for one-way and same-day return trips, the departure date and return date that you provided at time of purchase are counted as two separate days of travel basis which we calculate the duration of your trip.
Your policy ends on the coverage end date listed in your certificate of insurance. However, there are situations where your policy may end on a different date. If your policy was purchased with a one-way booking, your coverage end date will be the scheduled return date for your trip as below:
- Domestic insurance: maximum 30 days from the departure date or return date; whichever is earlier.
Additionally, your policy can end earliest at:
- At 23:59 on the day you cancel your policy; or
- At 23:59 on the day you file a trip cancellation claim with us;
- At 23:59 on the day you end your trip, if you end your trip early;
- At 23:59 on the day you arrive at a medical facility for further care if you end your trip due to a medical reason; or
- At 23:59 on the 30th day of the domestic trip
However, if your return travel is delayed due to a covered reason, we will extend your coverage period until the earlier of when you are able to return to your point of origin or primary residence, or until you arrive at a medical facility for further care following a medical repatriation or trip interruption.
This policy applies for a specific trip and cannot be renewed.
Can I cancel my Vistara flight booking for any reason and get a full refund of my air fare because of the Trip Cancellation Benefit in my policy?
The Trip Cancellation and Trip Interruption benefits in your policy only cover the non-refundable portion of your air fare and other trip costs if you cancel, postpone, or cut your trip short due to covered reasons. This includes serious sickness or death in your family that would prohibit you from continuing with your trip. Pre-existing medical conditions of self or family members are not covered.
Where can I get the full Policy Wording of Vistara Travel Insurance Policy?
You may refer to the Policy Wording here for the terms and conditions.
When will I get the confirmation for my Travel Insurance?
You will receive a confirmation mail with your insurance details within 2 hours of booking, from our insurance service provider.
COVID-19 Coverage under Vistara Travel Insurance
What are the key benefits for COVID-19 coverage under Vistara Travel Insurance?
Vistara Travel Insurance does cover medical & hospitalization expenses pertaining to COVID-19.
Benefits for COVID-19 coverage are covered up to the Medical Expenses benefit’s sum insured mentioned in each travel insurance plan.
When does the COVID-19 coverage cease for the customer?
The COVID-19 coverage will cease as per the return date mentioned on your policy document.
If your policy was purchased with a one-way booking, your coverage end date will be the scheduled return date for your trip as below:
- Domestic insurance: maximum 30 days from the departure date or return date; whichever is earlier.
After purchasing Vistara Travel Insurance
What should I do if I did not receive my Insurance Confirmation in my inbox?
If you would still like to receive a copy of your Insurance Confirmation for your records, please email us at travel@allianz.com with your request including your Full Name, Date of Purchase, Confirmation Number (if available), Travel Dates and Email Address.
I have updated my Vistara flight booking. How can I change the details of my travel insurance policy?
If you wish to make changes to your policy, please email us at travel@allianz.com.
Please note that changes to your policy will only be entertained if there were changes made to your Vistara flight booking.
Can I cancel my travel insurance policy and receive a refund?
Yes, cancellations are allowed before trip inception/start date after the receipt of your certificate of Insurance. No cancellation is allowed thereafter.
Please contact us via email at travel@allianz.com.
Coverage and Claims
What should I do if I fall sick?
Please contact Allianz 24-hour Emergency Assistance at +91 124 4343838 if you need medical assistance while travelling. This service is provided by Allianz Assistance. Please retain the original copies of your receipts to ensure a smoother claim process.
How do I file for a claim?
Claims form can be downloaded by clicking on claim form.
Filled up claim form and all related documents/original receipts may be shared via email to travel@allianz.com.
Is there a cut-off time for filing my claims?
Yes, you have to notify us of your claim no later than 30 days after the occurrence of the claimable event.
How long does it take to process my claims?
As a Vistara customer, your claim will be processed as a priority. Bajaj Allianz endeavors to complete the claims review process within seven (7) working days upon receipt of all necessary documents.
Travel Insurance Terms and Conditions
To read the Vistara Travel Insurance Terms and Conditions, please click here.
Travel Insurance Provider
This product is underwritten by ‘Bajaj Allianz General Insurance Company Limited’ as the insurer with the assistance services provided by ‘AWP Assistance (India) Private Limited’ (trading as ‘Allianz Travel’ in India) as its Corporate Agent. In no way Vistara airlines represents to be an agent of the insurer.
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