Lost, Damaged or Delayed Baggage

Lost or Delayed Baggage: We aim to ensure that your baggage reaches its destination safe and sound. If, somehow, there is baggage which is not received, please contact the Vistara personnel at the arrival hall. A report will be filed and a copy will be given with a reference number, which can be used to track the progress.

Damaged Baggage: Luggage is designed to protect its content. In the course of normal handling, your luggage will acquire evidence of use such as minor cuts, scratches, scuffs, stains, dents, soil or other normal wear and tear that does not reduce the functionality and normal usage of the bag. We trust you understand that we are not responsible for this type of damage or any of the following:

• Damage to over packed/oversized bags
• Items of a fragile or perishable nature
• Baggage with manufacturing defects

For baggage which is damaged/pilfered, please report the same to the Vistara personnel at the arrival hall.

For International travel:

If you cannot locate your checked baggage upon arrival, please notify the Vistara personnel at the arrival hall. You will then receive a File Reference Number that you can use to check the status of your delayed baggage online with WorldTracer, a fully integrated baggage management system.