Coronavirus update for our members

It is our pleasure to welcome you back with some changes to the usual set of benefits to ensure safety and social distancing keeping in mind the ongoing pandemic. In compliance with the Ministry of Civil Aviation guidelines, the below modifications have been made to your benefits and privileges on a temporary basis and are currently applicable till 24th August 2020. We will keep updating this page for any other changes while we operate within the guidelines for increased flyer safety.

Also, as promised all your Club Vistara Points, One-Class Upgrade vouchers and Complimentary Ticket vouchers through our co-branded credit cards that had expired or were due for credit for retaining of Tier, during the lockdown i.e. between 25th March 2020 to 24th May 2020 (both dates inclusive) have been re-credited to your account as applicable. These will be valid for a period of 4 months from the date of issuance. 

Please refer below pointers for further details:

  • We encourage that you use One-Class Upgrade e-vouchers for yourself and your companions at the airport. Physical vouchers will not be accepted in an effort to reduce any human interaction. This modification is introduced to minimize any chances of cross-contamination. We have also temporarily suspended the issuance of physical welcome kits.
  • As per govt. orders, please carry 1 piece of hand baggage consisting of essential items only, and 1 piece of check-in baggage based on the amended free baggage allowance as per the class of travel. However, excess baggage privileges will be applicable as per your Tier, but not exceeding 32kg for the 1 piece of allowed baggage. No additional baggage will be allowed on Economy Lite fares. Carry-On Plus service will also not be available.
  • You will continue to enjoy receiving check-in baggage on priority. However, for increased flyer safety and based on guidelines from the Ministry of Civil Aviation, we will discontinue priority check-in and boarding temporarily.
  • You can access lounge services at the Plaza Premium Lounge at Delhi’s T3 and at our partner lounges across other airports (subject to airport operator), as per your entitlement.
  • Complimentary Vistara FlyEarly service  will be temporarily suspended as it requires more interaction with staff at the airport which is best avoided at this time.

Your health and safety are of top priority for us and we will continue to put you first, as always. While we do our part in making sure we are taking all necessary precautions, we urge you to collaborate with us by taking intensive personal precautions while travelling, to ensure your safety and safety of others around you. To know more about our efforts and how you can help, please click here.

We look forward to having you on board, soon. Let’s ensure #flyingfeelssafeagain!