Vistara Select

 

Comfort is essential when travelling and one of the most important aspect of it is choosing your preferred seat. Whether you wish to be seated next to your family, travel with friends, or get the best view from the aircraft – simply select your seat by paying a nominal fee and travel the way you wish to!

How do I reserve my preferred seat?

  • You can choose to select your preferred seat while making a fresh booking.
  • In case you have already made a booking, you can select your seat from the ‘Manage My Booking’ section on the Vistara website. Simply click on ‘My Bookings’ on the booking widget and enter your PNR and Last Name. You can then select ‘Modify Optional Services’ on the left panel, choose ‘Vistara Select’ and select the seat of your choice!
  • You can also contact the Vistara Call Centre on +91 9289228888 to opt for this service.

This is an opt-in service and is presently applicable for Economy Class cabin only. Vistara Service will be applicable for bookings effective 20th February 2020, and for travel effective 1st March 2020. Seat selection in Premium Economy and Business Class cabin continue to remain complimentary. Our Club Vistara Platinum members continue to enjoy this service without any charge across all cabin classes and fare families (except when travelling on Economy Lite fares).

In case you don’t wish to purchase a preferred seat, you can always select from the seats available during web check-in or you would be assigned a seat free of charge when checking-in at the airport. All seats except those mentioned in the table below are available free of charge.

Please find the charges below according to your fare type:

 

For travel within India

Aircraft type: A320 (with all 3 cabin classes)

Seat Description Seat Row Number Tariff Charges (as per fare type)
Preferred Zone Seats 7A, 7C, 7D, 7F
8A, 8C, 8D, 8F
Economy Standard – INR 500
Economy Flexi - Complimentary
Emergency Exit Row Seats 10A, 10B, 10C, 10D, 10E, 10F,
11A, 11B, 11C, 11D, 11E, 11F
Economy Standard – INR 600
Economy Flexi - INR 400
Standard Seats 9A, 9C, 9D, 9F Economy Standard – INR 300
Economy Flexi - Complimentary

Aircraft type: A320 (with Business and Economy cabin)

Seat Description Seat Row Number Tariff Charges (as per fare type)
Preferred Zone Seats 7A, 7C, 7D, 7F
8A, 8C, 8D, 8F
Economy Standard – INR 500
Economy Flexi – Complimentary
Extra Legroom Seats 3A, 3C, 3D, 3F
4A, 4C, 4D, 4F
5A, 5C, 5D, 5F
6A, 6C, 6D, 6F
Economy Standard – INR 600
Economy Flexi – INR 400
Emergency Exit Row Seats 10A, 10B, 10C, 10D, 10E, 10F
11A, 11B, 11C, 11D, 11E, 11F
Economy Standard – INR 600
Economy Flexi – INR 400
Standard Seats 9A, 9C, 9D, 9F Economy Standard – INR 300
Economy Flexi - Complimentary

Aircraft type: A320 (with all Economy cabin)

Seat Description Seat Row Number Tariff Charges (as per fare type)
Preferred Zone Seats 1A, 1C, 1D, 1F
2A, 2C, 2D, 2F
3A, 3C, 3D, 3F
4A, 4C, 4D, 4F
5A, 5C, 5D, 5F
6A, 6C, 6D, 6F
7A, 7C, 7D, 7F
8A, 8C, 8D, 8F
9A, 9C, 9D, 9F
10A, 10C, 10D, 10F
Economy Standard – INR 500
Economy Flexi - Complimentary
Emergency Exit Row Seats 11A, 11B, 11C, 11D, 11E, 11F
12A, 12B, 12C, 12D, 12E, 12F
Economy Standard – INR 600
Economy Flexi – INR 400

Aircraft type: B737-800

Seat Description Seat Row Number Tariff Charges (as per fare type)
Preferred Zone Seats 10A, 10C, 10D, 10F
11A, 11C, 11D, 11F
12A, 12C, 12D, 12F
14A, 14C, 14D, 14F
15A, 15C, 15D, 15F
16A, 16C, 16D, 16F
17A, 17C, 17D, 17F
Economy Standard – INR 500
Economy Flexi - Complimentary
Emergency Exit Row Seats 23A, 23B, 23C, 23D, 23E, 23F,
24A, 24B, 24C, 24D, 24E, 24F
Economy Standard – INR 600
Economy Flexi – INR 400
Standard Seats 22A, 22C, 22D, 22F Economy Standard – INR 300
Economy Flexi - Complimentary

For travel outside India (to Bangkok, Dubai, Colombo, Kathmandu and Singapore)

Aircraft type: A320 (with all 3 cabin classes)

Seat Row Number (Emergency Exit Row) Economy Value Economy Standard Economy Flexi
10A, 10B, 10C, 10D, 10E, 10F
11A, 11B, 11C, 11D, 11E, 11F
USD 26 USD 20 USD 15

Aircraft type: B737-800

Seat Row Number (Emergency Exit Row) Economy Value Economy Standard Economy Flexi
23A, 23B, 23C, 23D, 23E, 23F
24A, 24B, 24C, 24D, 24E, 24F
USD 26 USD 20 USD 15

 

Terms and Conditions

  • Vistara Select is available up to 48 hours before flight departure on flights operated by Vistara.
  • Vistara Select is not applicable for customers travelling on Economy Lite fare.
  • All seats offered for advance selection will always be subject to availability at the time of request. Seats offered and selected will be on a per passenger and per flight segment basis.
  • Customers who choose not to select seats in advance may select from any remaining seats during check-in. If no seats are selected before flight departure, customers will be assigned a seat but without any guarantee of the resulting seat type or if they will be seated together with the other customers in their booking.
  • Vistara Select is subject to the payment of a fee, which will be charged on a per passenger and per flight segment basis i.e. For Economy Class, a fee will be charged for the advance selection of Extra Legroom Seats/Emergency Exit Seats, Preferred Zone Seats and Standard Seats, as mentioned in the tables above.
  • The quantum of the advance seat selection fee may vary from time to time. In case the advance seat selection fee for the selected seat is varied after a customer has selected his/her seat, the amount quoted at the time of seat selection shall be treated as final.
  • Customers with special needs requiring specific seating accommodation should contact us on +91 9289228888 so that appropriate seating can be allocated to them.
  • Club Vistara points will not be awarded on the amount paid as Vistara Select fee.
  • Selected seats will be confirmed upon full payment of the ticket fare and the Vistara Select fee (where applicable).
  • Club Vistara Platinum members will be able to select Vistara Select seats at no charge (except when travelling on Economy Lite fare).
  • Vistara Select is not available for customers travelling on interline/codeshare tickets connecting to/from international destinations.

 

Eligibility criteria for emergency exit seats

As per the ‘Civil Aviation Requirements’ prescribed by the Office of the Directorate General of Civil Aviation, customers occupying emergency exit row seats must meet certain eligibility criteria to ensure the safety of the airplane and its customers. Such customers must:
  • Be able bodied and above 15 years of age with no permanent or temporary impairment like sensory impairment, strength or mobility limitation, or intellectual impairment
  • Not be travelling with service dogs
  • Not be travelling with an infant or child below 15 years of age, or with anyone who requires special assistance in case of an emergency evacuation
  • Be able to read and understand safety instructions related to emergency evacuation provided by Vistara in print, handwritten or graphic form or understand verbal commands in English/Hindi
  • Not require Portable Oxygen Concentrators on board the aircraft
  • Not be pregnant or travelling with someone who is pregnant
  • Not require an extension seat belt; and
  • Be able and willing to open the exit door if needed and assist the cabin crew as may be required

Since government regulations require crew members to verify and ensure that a person is able and willing to perform the functions associated with being seated in an emergency row prior to take off, customers are requested to ensure that they meet the abovementioned criteria prior to booking Emergency Exit Row Seats. In case a customer is found to be ineligible to occupy an Emergency Exit Row Seat, he/she will be reassigned to another seat before or during their journey with no refund of any advanced seat selection fees that were paid.

 

Changes, cancellations and refunds

  • A selected seat cannot be transferred to any other passenger or flight.
  • A selected seat may be changed by the passenger prior to flight closure, subject to the remaining seats available for re-selection and any applicable Vistara Select fees for that new seat. Any fee paid for the original seat selection will not be refunded and cannot be used to offset any fees payable to the new seat selection. If the passenger changes or cancels the flight itself, or, opts for an upgrade of the fare type or class of travel, a refund of the original seat selection fee will also not be allowed.
  • A selected seat may be changed by Vistara for operational, safety or security reasons. This may include the following scenarios:
    1. the flight has been cancelled
    2. the flight has change in aircraft; or
    3. any other reason as may be determined by Vistara to ensure operational efficiency, safety or security of the aircraft

In the above scenarios, Vistara will endeavour to find a suitable alternative. Customers can also contact the Vistara Customer Service Centre for a refund of the Vistara Select fee in case of the above-mentioned scenarios.