There are two ways you can use your One-Class Upgrade voucher to get confirmed upgrades to next cabin class:

Confirmed Upgrades through Customer Service Centre (CSC) post booking:

• Contact Customer Service Centre (CSC) on +91 9289228888 post booking your flight. CV Platinum and CV Gold members can call on Priority Connect at +91 8130088888.
• You need to share your Club Vistara ID along with the flight details for which an upgrade is required. 
• CSC executive will confirm your details and upgrade you to the next cabin class, basis the voucher validity and availability of select seats.

In case the seat is not available, you may check at the airport for an upgrade 120 minutes prior to departure for domestic or international flights.

Confirmed upgrades at airport, 120 minutes prior to departure for domestic and international flights:

• Share your Club Vistara ID and valid ID proof at the check-in counter or at the boarding gate.

• Airport executive will confirm your details and check for seat availability on the requested flight and cabin. If seats are available, an OTP will be sent to the registered mobile number or email address. 

• After successful verification of the details and OTP, you will be upgraded to the requested cabin class.

Here’s a simple grid to demonstrate how to use your One-Class Upgrade voucher at Customer Service Centre and at the Airport:

*Providing OTP is mandatory at the airport premises located within India for the successful redemption of the vouchers.

• One-Class Upgrade voucher is valid for single-use upgrade to the next cabin class.
• This voucher is non-transferable.
• This voucher cannot be sold, bartered, redeemed, or exchanged for cash.
• This voucher is only valid for travel on Vistara.
• This voucher can be used for self, nominee, or companion traveling with the CV member in the same PNR.
• Upgrade request by calling the Customer Service Centre-

1. For a confirmed upgrade to the next cabin class, contact the Customer Service Centre post booking. This benefit is subject to select seat availability in the desired cabin class at the time of upgrade.

2. The Customer Service Centre will confirm once the upgrade has been processed.

3. In case the seat is not available at the time of request, members can still use their upgrade vouchers at the check-in counter 120 minutes prior to departure to upgrade to the next cabin class, subject to seat availability.

• Upgrade request at the airport-

1. For safety and security reasons, members are required to share the OTP sent to their registered mobile number or email address with the airport staff at the time of redeeming vouchers. 

2. A Voucher will not be redeemed in case the member, or their nominee are unable to share the OTP at the airport (Applicable to domestic airports only).

• One-Class Upgrade voucher(s) once used by the member, cannot be re-instated in case the member requests for any changes/cancellation/re-issuance of the ticket.
• To redeem complimentary One-Class upgrade, members need to have a confirmed Economy Class or Premium Economy ticket.
• As Vistara follows a three-cabin model, an upgrade from Economy to Business, regardless of aircraft configuration, is considered equivalent to a two-class upgrade to maintain consistency of experience and requirements.
• For flights within India, only 1 ‘One-Class Upgrade’ voucher is required to get upgraded to the next class i.e., from Economy to Premium Economy and Premium Economy to Business Class. To upgrade from Economy to Business Class, 2 ‘One-Class Upgrade’ vouchers will be required.
• This voucher is not valid for infants or passengers traveling with infants.
• For flights within India, one One-Class Upgrade voucher is required for 1 flight number. In the case of 2 flight numbers (connecting flight), 2 vouchers are required to upgrade to the next cabin class.
• For flights outside India, CV members should have the required number of One-Class Upgrade vouchers to upgrade to the next cabin class. Please use the voucher calculator above to know the number of vouchers required for our international destinations.
• In case of a combination of domestic and international flights, the number of vouchers required for the international segment will be as per the policy.
• This voucher cannot be used when booking Group fares, Economy Lite fares for travel within India and Economy Value fares for travel outside India.
• This voucher can only be used for travel on or before the voucher expiry date.
• This voucher can only be used on flights operated and marketed by Vistara (with e-tickets starting with 228).
• Any taxes, surcharges, and fees applicable on upgrades using One-Class Upgrade vouchers will be borne by the member.
• All other Club Vistara Terms & Conditions apply.
• These Terms & Conditions are in addition to and not in derogation to the Vistara Terms and Conditions (as applicable to carriage by air or by other means of transportation including surface transportation of passengers and baggage) as specified on our website www.airvistara.com.
• You can contact us at +91 9289228888 or email us at contactus@clubvistara.com for any queries.

• The Voucher can be issued and redeemed online by logging into your Club Vistara Account on our website.

• Axis Bank Vistara credit card primary cardholders (“Cardholders”) are entitled to receive one-way base fare waived ticket vouchers (“Voucher”) provided they meet the criteria as defined in the Credit Card features and benefits specified on www.Axisbank.com (“Offer”).
• The Voucher entitles the Cardholder to receive a waiver of the base fare component on one-way ticket for travel on Vistara domestic network (each Voucher is usable for a single flight number journey between two points).
• The Cardholder will have to bear the other charges such as taxes, surcharges and other levies as applicable on the ticket at the time of booking.
• The Voucher is voluntarily transferable to nominees (as updated in the Club Vistara Account of the Cardholder).
• The voucher once issued cannot be reversed.
• The Voucher credited to the cardholder is valid only for travel within 3 months from the date of issuance and will not be extended.
• The voucher(s) will get automatically issued to the cardholder incase the member does not self-issue the voucher within 6 months from the date of credit.
• The Voucher eligibility notification will be sent via email to the registered e-mail address of the Cardholder as recorded in his/her Club Vistara account within a period of 15 working days of fulfilment of the criteria defined in the Card Features and Benefits
• Once the voucher gets credited, cardholder will be notified on the registered e-mail address as recorded in their Club Vistara account.
• Once the voucher gets issued, cardholder will be notified on the registered e-mail address as recorded in their Club Vistara account.
• TATA SIA Airlines Limited (“TSAL”) or Axis Bank Ltd. (“Axis”) will not be responsible in case the email address provided is incorrect or if the mail is not delivered to the Cardholder, due to any reason whatsoever.
• The Cardholder needs to validate their Club Vistara account details and Voucher particulars with the customer care representative in order to proceed with any booking.
• The Voucher can be used only once and will become unusable upon utilization.
• The Voucher can be used subject to availability of seats in select booking fare classes allocated. That is, TSAL or Axis does not guarantee availability of seats. Further, schedules and flights are subject to change.
• Once booked and ticketed under a particular Cardholders name, the ticket is non – transferable.
• Changes to any ticket can be made subject to availability of designated seats and by payment of applicable change fee.
• In case of any cancellations or no-show, the Voucher will be deemed utilized and, in such cases, only the statutory taxes will be refunded. Refund of statutory taxes will be processed within 14 working days from the date of cancellation or no-show.
• The Voucher cannot be bartered, sold, or exchanged for cash.
• The decision of TSAL with respect to the Offer will be final and binding on all the Cardholders participating in this Offer.
• TSAL and Axis reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at any time without prior notice.
• This Offer cannot be combined with any other promotional Offer from TSAL.
• These terms and conditions are in addition to and not in derogation to the terms and conditions as applicable to Club Vistara members, specified on our website www.airvistara.com, which terms and conditions shall also be applicable to this Offer.
• This Offer shall be governed by the laws of India. Any dispute arising out of or in connection with this Offer shall be subject to the exclusive jurisdiction of the courts of Delhi.
• By availing this Offer, the Cardholder shall be deemed to have accepted all the aforesaid terms and conditions.

• The Voucher can be issued and redeemed online by logging into your Club Vistara Account on our website.

• Club Vistara SBI credit card primary cardholders (“Cardholders”) are entitled to receive one-way base fare waived ticket vouchers (“Voucher”) provided they meet the criteria as defined in the Credit Card features and benefits specified on Club Vistara SBI (“Offer”).
• The Voucher entitles the Cardholder to receive a waiver of the base fare component on one-way ticket for travel on Vistara domestic network (each Voucher is usable for a single flight number journey between two points).
• The Voucher can be utilized online on our website airvistara.com.
• The voucher once issued cannot be reversed.
• The Voucher credited to the cardholder is valid only for travel within 3 months from the date of issuance and will not be extended.
• The voucher(s) will get automatically issued to the cardholder incase the member does not self-issue the voucher within 6 months from the date of credit.
• The Voucher eligibility notification will be sent via email to the registered e-mail address of the Cardholder as recorded in his/her Club Vistara account within a period of 15 working days of fulfilment of the criteria defined in the Card Features and Benefits
• Once the voucher gets credited, cardholder will be notified on the registered e-mail address as recorded in their Club Vistara account.
• Once the voucher gets issued, cardholder will be notified on the registered e-mail address as recorded in their Club Vistara account.
• The Cardholder needs to validate their Club Vistara account details and Voucher particulars with the customer care representative in order to proceed with any booking.
• The Voucher can be used by the member’s nominees included in his/her CV account. To make a voucher booking for a nominee, the member needs to contact the Vistara Customer Service Centre at +91 9289228888.
• Bookings against the Voucher should be done at least 7 days prior to the travel date.
• The Voucher can be used only once and will become unusable upon utilization.
• The Voucher can be used subject to availability of seats in select booking fare classes allocated.
• That is, TSAL or SBI Card does not guarantee availability of seats. Further, schedules and flights are subject to change. 
• The Voucher cannot be redeemed for Infants.
• Changes to any ticket can be made subject to availability of designated seats and by payment of applicable change fee.
• In case of any cancellations or no-show, the Voucher will be deemed utilized and, in such cases, only the statutory taxes will be refunded. Refund of statutory taxes will be processed within 14 working days from the date of cancellation or no-show.
• The Voucher cannot be bartered, sold or exchanged for cash.
• A Member may not sell a Voucher any other reward for cash or other consideration and a Member may not purchase a Voucher or any other reward from a third party.
• Once booked and ticketed under a particular Cardholders name, the ticket is non – transferable.
• Flights booked using Vouchers are not eligible to earn CV Points, Tier Points, and will not be counted towards “Number of Flights” criteria of Elite Tier Qualification.
• Voucher bookings cannot be waitlisted.
• A Voucher cannot be used in conjunction with any other promotion, coupon, discount or offer being run by Vistara or its Program Partners.
• Name change and re-routing requests are not permissible.
• The decision of TSAL with respect to the Offer will be final and binding on all the Cardholders participating in this Offer.
• All fees and charges applicable under these Program Rules are non-refundable, unless prohibited by law.
• The Cardholder will have to bear the other charges such as taxes, surcharges and other levies as applicable on the ticket at the time of booking.
• TATA SIA Airlines Limited (“TSAL”) or SBI Cards and Payment Services Limited. (“SBI Card”) will not be responsible in case the email address provided is incorrect or if the mail is not delivered to the Cardholder, due to any reason whatsoever.
• TSAL and SBI Card reserve the right to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at any time without prior notice.
• This Offer shall be governed by the laws of India. Any dispute arising out of or in connection with this Offer shall be subject to the exclusive jurisdiction of the courts of Delhi.
• These terms and conditions are in addition to and not in derogation to the terms and conditions as applicable to Club Vistara members, specified on our website www.airvistara.com, which terms and conditions shall also be applicable to this Offer.
• By availing this Offer, the Cardholder shall be deemed to have accepted all the aforesaid terms and conditions.
• All fees and charges applicable under these Program Rules are non-refundable, unless prohibited by law.
• Club Vistara may prohibit redemption of this Voucher for any Member at its discretion or when required by law or otherwise in line with Program Rules.

• The Voucher can be redeemed online by login into your Club Vistara Account on our website www.airvistara.com.

• Club Vistara IndusInd Bank Explorer Credit Card primary cardholders (“Cardholders”) are entitled to receive one-way base fare waived ticket vouchers (“Voucher”) provided they meet the criteria as defined in the Credit Card features and benefits specified on https://www.indusind.com/in/en/personal/cards/credit-card/club-vistara-indusInd-bank-explorer-credit-card.html (“Offer”).
• The Voucher entitles the Cardholder to receive a waiver of the base fare component on one-way ticket for travel on Vistara domestic network (each Voucher is usable for a single flight number journey between two points).
• The Cardholder will have to bear the other charges such as taxes, surcharges, and other levies as applicable on the ticket at the time of booking.
• The Voucher is voluntarily transferable to nominees (as updated in the Club Vistara account of the Cardholder).
• The Voucher once issued cannot be reversed.
• The Voucher credited to the cardholder is valid only for travel within 3 months from the date of issuance.
• The Voucher(s) will get automatically issued to the cardholder in case the member does not self-issue the voucher within 6 months from the date of credit.
• The Voucher eligibility notification will be sent via email to the registered e-mail address of the Cardholder as recorded in his/her Club Vistara account within a period of 15 working days of fulfilment of the criteria defined in the Card Features and Benefits.
• Once the Voucher gets credited, cardholder will be notified on the registered e-mail address as recorded in their Club Vistara account.
• TATA SIA Airlines Limited (“TSAL”) or IndusInd Bank Ltd. (“IndusInd Bank”) will not be responsible in case the email address provided is incorrect or if the mail is not delivered to the Cardholder, due to any reason whatsoever.
• The Cardholder needs to validate their Club Vistara account details and the Voucher particulars with the customer care representative to proceed with any booking.
• The Voucher can be used by the member’s nominees included in his/her Club Vistara account. To make a voucher booking for a nominee, the member needs to contact the Vistara Customer Service Centre at +91 9289228888.
• Bookings against the Voucher should be done at least 7 days prior to the date of travel.
• The Voucher can be used only once and will become unusable upon utilization.
• The Voucher can be used subject to availability of seats in select booking fare classes allocated. That is, TSAL or IndusInd Bank does not guarantee availability of seats. Further, schedules and flights are subject to change. 
• The Voucher cannot be redeemed for Infants.
• Once booked and ticketed under a particular Cardholders name, the ticket is non – transferable.
• Changes to any ticket can be made subject to availability of designated seats and by payment of applicable change fee.
• In case of any cancellations or no-show, the Voucher will be deemed utilized and, in such cases, only the statutory taxes will be refunded. Refund of statutory taxes will be processed within 14 working days from the date of cancellation or no-show.
• The Voucher cannot be bartered, sold, or exchanged for cash.
• A Member may not sell a Voucher or any other reward for cash or other consideration. A Member may not purchase a Voucher or any other reward from a third party.
• Flights booked using Vouchers are not eligible to earn Club Vistara Points, Tier Points, and will not be counted towards “Number of Flights” criteria of Elite Tier Qualification.
• Voucher bookings cannot be waitlisted.
• A Voucher cannot be used in conjunction with any other promotion, coupon, discount, or offer being run by Vistara or its Program Partners.
• Name change and re-routing requests are not permissible.
• All fees and charges applicable under these Program Rules are non-refundable, unless prohibited by law.
• TSAL may prohibit redemption of this Voucher for any Member at its discretion or when required by law or otherwise in line with Program Rules.
• The decision of TSAL with respect to the Offer will be final and binding on all the Cardholders participating in this Offer.
• TSAL and IndusInd Bank reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at any time without prior notice.
• This Offer cannot be combined with any other promotional Offer from TSAL.
• These terms and conditions are in addition to and not in derogation to the terms and conditions as applicable to Club Vistara members, specified on our website www.airvistara.com, which terms and conditions shall also be applicable to this Offer.
• This Offer shall be governed by the laws of India. Any dispute arising out of or in connection with this Offer shall be subject to the exclusive jurisdiction of the courts of Delhi.
• By availing this Offer, the Cardholder shall be deemed to have accepted all the aforesaid terms and conditions.