We are GST ready
Frequently asked questions (Facts and Queries)
Q1. Is it compulsory to provide GST registration details?
It is not compulsory to provide GST details. GST registration details for your business or company may be optionally provided if a customer wishes to claim input tax credit on the GST paid if travelling for business reasons.
For all other customers, GST details are not required.
Q2. What is the GST rate applied on my ticket?
From 1st July 2017, customers will be charged GST which will replace Service tax, Krishi Kalyan Cess and Swachh Bharat Cess.
For customers travelling in Business and Premium Economy, the applicable GST rate is 12%. For customer travelling in Economy, the applicable GST rate is 5%.
Q3. What details are required to claim input tax credit on the GST paid?
Customers claiming GST are required to provide the following information relating to their business or company–
- Registered GST Name
- Registered GST Number
- Registered GST Address
- Registered GST Contact Number
- Registered GST Email Address (where we will send the invoice)
Q4. Where do I enter my GST details?
For tickets purchased directly through our website, you can provide your company’s GST details on the booking confirmation page after payment by simply clicking on “Add GST Details” and following the instructions provided therein.
For tickets purchased through our mobile app, please click on the following link Manage my Booking to enter/modify your GST details within 24 hours of the booking. You will have the option of entering your GST details there after providing your booking confirmation (PNR) number and identifying information.
For tickets purchased through our call center and airport ticketing offices, please ask our executive to record your GST details in your PNR while making the booking.
Q5. If there are multiple customers on one Booking reference number(PNR), do I need to give GST details for all?
No it is not compulsory to give GST details for all customers. In the booking confirmation page, one will have the option of providing GST details for each individual traveler. One may choose to fill in the details for only those travelers who wish to claim the input tax credit for the GST paid. Also each individual traveler may have different GST details.
Q6. What if I book my flight through an OTA/Travel Agent. Can I still claim input tax credit on GST paid?
Yes. But please ensure that your OTA/Travel Agent records your GST details correctly in your booking. Vistara itself will only capture GST details for booking make directly with Vistara.
Q7. What if I forgot to provide my GST details or I provided incorrect GST details?
For tickets purchased directly through our Website, Mobile App, Airport Offices, Call Centre, please visit our website within 24 hours of booking your ticket and click on the following link Manage my Booking to enter/modify your GST details.
For ticket purchased through OTAs & Travel Agents, please contact them within 24 hours of booking your ticket to enter/modify your GST details.
Q8. When will I receive the GST invoice for my ticket?
Within 30 days of booking, a soft copy of the GST invoice for your ticket(s) shall be emailed to the GST Email Address provided at the time of booking the ticket.
Q9. Can I update my GST details on my ticket through the Vistara Call Centre?
For all Vistara booking done through Vistara’s direct channels one can directly enter/modify their GST details on our website within 24 hours of booking one’s ticket by clicking on the following link Manage my Booking.
However, for tickets purchased through our call center and airport ticketing offices, please ask our executive to record your GST details in your PNR while making the booking.
Q10. I have provided my GST details but I haven’t received my GST invoice?
If you haven’t received your GST invoice, please write to us at firstname.lastname@example.org
Note:For travel agent related frequently asked questions (Facts and Queries), click here.