Senior Executive - Crew Performance

Position: Senior Executive - Crew Performance

Location: DEL Airport

Work Experience: 3-5 years or above (at least 1 year as a Senior Cabin Crew in a domestic airline or 5 years in any international airline)

Qualification: Graduate

Responsibilities:

  • Actively track cabin crew’s progress via onboard assessments and inflight audits
  • Carry out coaching and counselling of crew to meet defined performance standards
  • Motivate cabin crew and promote a learning culture by recognizing individual and team contributions in achieving operational, safety and service excellence
  • Investigate and resolve crew performance (including disciplinary) issues in a timely fashion
  • Review performance data to identify systemic performance gaps, and engage with relevant stakeholders to implement solutions to address shortfalls
  • Ensure maintenance of accurate and detailed records for all cabin crew on performance matters
  • Coordinate with relevant stakeholders to develop/implement uniform, hotel accommodation and transport arrangements for operating crew
  • Coordinate with relevant stakeholders to plan and implement promotion, engagement and welfare activities for operating crew
  • Support projects to improve processes and systems for enhanced crew performance
  • Flying license to be maintained.

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Executive/Senior Executive - Crew Service & training

Position: Executive/Senior Executive - Crew Service & training

Location: Gurgaon

Work Experience: Minimum 3 years of work experience as a Cabin Crew for Executive and for Senior Executive minimum 3 years of work experience as a Cabin Crew with 1 year as CCIC

Qualification: Graduate

Responsibilities:

  • Carry out training and development needs analysis.
  • Develop, implement and update training materials (including train-the-trainers).
  • Conduct training for cabin crew.
  • Liaise with external consultants in terms of course assignments, schedules, and payments.
  • Support the daily administration of the training section for timely injection of trainees/promotes.
  • Monitor and review the progress of trainees and promotes, and give feedback at regular intervals.
  • Carry out inflight assessment reviews and audits, to identify under-performing crew for additional training and provide feedback for service process improvement.
  • Maintain training and HR-related reports for assigned trainees.
  • Support the administration of uniform, hotel accommodation and transport arrangements.
  • Coordinate with stakeholders to manage development/issuance of job aids items used by cabin crew.

Note: Flying license to be maintained.


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Head – Cabin Crew (DGM level)

Position: Head – Cabin Crew (DGM level)

Location: Gurgaon

Qualification: Graduate

Responsibilities:

  • Administration
    • Carry out cabin crew recruitment activities
    • Plan and implement on-going crew communications, engagement and welfare activities
    • Establish crew uniform arrangements
    • Monitor flight record processing for timely and relevant allowance payments, and ensure crews’ compliance to regulatory requirements
    • Oversee and review preparation of annual budget and monitoring of spending for cabin crew department
  • Cabin crew operations
    • Cabin crew manpower planning requirements
    • Planning of crew operating patterns (COPs), crew rosters and managing changes due flight disruptions or crew incidents
    • Ensure compliance to regulations from authorities pertaining to all cabin crew operations
    • Accountable for the maintenance of up-to-date roster records for all cabin crew
    • Support development of rostering system by providing requirements/ideas for improvements, carry out user testing and driving change management activities
  • Training
    • Carry out training needs analysis
    • Develop training programmes (including train-the-trainers) and conduct training for crew
    • Manage crew trainers and external consultants in terms of course assignments, schedules, payments, evaluation of training standards
    • Ensure proper maintenance for records of all cabin crew on training matters
  • Performance management
    • Coordinate crew monitoring via inflight audits, performance appraisals and passenger feedback
    • Confirmation of new and promoted crew on probation
    • Review and enhance cabin crew performance in terms of service and safety standards, as well as operational discipline e.g. compliments/complaints, on-time reporting, medical leave
    • Work closely with HR to resolve disciplinary matters in a timely fashion
    • Accountable for maintenance of up-to-date records for all cabin crew on performance matters
    • Support development of performance management system by providing requirements/ideas for improvements, carry out user testing and driving change management activities
  • Service Development
    • Conduct Audit to assess SOP implementation and review existing processes to enhance customer experience
    • Ensure that the documentation (announcement manual, service notification, crew circulars, service procedures etc.) are updated and maintained.
    • Improve the onboard service delivery process, service quality, efficiency and fix recurring customer and crew pain points basis feedback and observation.
    • Ensure timely resolution of issues raised in the VR with carious stakeholders
    • Innovate, encourage new ideas and collaborative thinking.
    • Work with Cabin Crew and training depts, identification and definition of crew work processes and service procedures based on product selection, design, and definition.
    • Conduct competitive benchmarking, research of industry best practices and identification of customer trends to be explored for further innovation by the airline

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Assistant Manager - Crew Performance

Position: Assistant Manager - Crew Performance

Location: DEL Airport

Work Experience : 5-7 years or above (at least 2 years as a Senior Cabin Crew in a domestic airline or international airline)

Qualification: Graduate

Responsibilities:

  • Develop and implement comprehensive framework for monitoring of crew performance
  • Ensure active tracking of cabin crew’s progress, coaching and counselling crew to meet defined performance standards
  • Motivate cabin crew and promote a learning culture by recognizing individual and team contributions in achieving operational, safety and service excellence
  • Investigate and resolve crew performance (including disciplinary) issues in a timely fashion
  • Review performance data to Identify systemic performance gaps, and engage with relevant stakeholders to implement solutions to address shortfalls
  • Ensure maintenance of accurate and detailed records for all cabin crew on performance matters
  • Manage day-to-day running of the Crew Performance section, including scheduling and performing of onboard assessments and inflight audits
  • Develop, motivate and manage team members and takes ownership and accountability of work.
  • Coordinate with relevant stakeholders to establish and implement uniform, hotel accommodation and transport arrangements for operating crew
  • Coordinate with relevant stakeholders to plan and implement promotion, engagement and welfare activities for operating crew
  • Manage portfolios or projects to improve processes and systems for enhanced crew performance
  • Flying license to be maintained

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Manager – New Media

Position Manager – New Media

Location Gurgaon

Qualification Graduate with major in English / Degree in Mass Communication / Public Relations

Responsibilities Execution of digital communication plan to enhance stakeholder engagement & bolster Vistara brand visibility across mediums.

  • Knowledge of web 2.0 technologies for managing IC / PR digital channels with focus on content management and communication direction.
  • Innovate and conceive approaches to develop engaging digital collateral.
  • Understanding of new media landscape and experience of working with design/ social media agencies.
  • Content development and editing – Script for podcasts, videos, social media, corporate films etc. Good knowledge and capability to use editing tools
  • Knowledge about managing evangelist program, Social Media influencers through innovative tools and approaches.
  • Flair for content writing and editing
  • Knowledge of publishing process and experience of coordinating with print & publishing agency for production of magazines and corporate reports
  • Ability to brief the specifications clearly and negotiate with service providers within approved budget. Regular follow up and engagement with agency/ service providers for timely and quality deliverables.
  • Knowledge of ways of working in service industry.
  • Experience in maintenance of structured knowledge repository.
  • Understand unique business requirements and manage within the overall organizational policies and processes.
  • Support various functions in the organization with creative concepts and content development for their campaigns.

Link To Apply https://airvistara.darwinbox.in/jobs/jobsdetailed/id/5cd27c7b6c18d

 


Executive – Regulatory Affairs

Position: Executive – Regulatory Affairs

Location: Gurgaon

Qualification: Graduate / Post Graduate

Responsibilities:

  • Follow up of active files at DGCA / Ministry / AAI etc at base / mid management levels
  • Status updates between Regulators and RA team
  • Update on recent developments in the various regulatory offices / departments
  • Filing of requests at DGCA / Ministry
  • Assistance in record keeping and file / activity tracking

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Assistant Manager – Loyalty Partnerships

Position: Assistant Manager – Loyalty Partnerships

Location: Gurgaon

Qualification: Graduate / Post Graduate

Responsibilities:

  • Negotiate Loyalty partnerships with brands to generate revenue, acquire new customers and gain strong foothold in the market
  • Create plans and business cases for loyalty partnerships.
  • Execute partnership agreements at the direction of the Senior Manager of Partnerships
  • Identify and initiate relationships with key partners and prepare account management plans for each partner
  • Assisting in monthly marketing plan for loyalty partnerships and managing a strong relationship with clients with effective ROI
  • Collaborate with key internal stakeholders to define Account plans for each third-party relationship
  • Establish and maintain account plans for a select pool of partners as it relates to the performance objectives of the Loyalty & Partnerships team and wider Vistara business goals
  • Champion key initiatives and projects with partners from initiation to execution. Projects would include, and not restricted to, on-boarding new partners, system set-up, product development, etc
  • Drive problem resolution with internal resources as well as the partner to ensure programs offered are serviced according to standards, potential risks are mitigated, and revenue goals are met
  • Leverage partner distribution channels for customer acquisition, engagement, growth and budget optimization
  • Resolve any issues related to customer and customer experience for the Loyalty partnerships.
  • Handle and coordinate all monthly financials billing for the partners inducted.

Click Here to apply