Account Security and VerificationEmail Verification
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
- Verification of email address and mobile number
- Access to make changes to profile using One-Time Password (OTP)
A. CV Points can be redeemed online by logging into your CV account or by contacting our Customer Service Centre at +91 9289228888 in case of any concerns.
Q. Can CV Points earned by a CV member be used to purchase an Award Flight ticket for family members?
A. A member can redeem an Award Flight for self plus 8 other members only.
Q. Can CV Points be used to upgrade the cabin class?
A. Yes, CV Points can be used to upgrade the booked cabin class by contacting our Customer Service Centre at +91 9289228888 or getting in touch with our Airport Ticketing Offices.
Q. Can a CV Platinum, Gold or Silver member use an upgrade voucher/CV Points when booked on an Economy Lite fare?
A. Economy Lite fare passengers are not eligible for an upgrade using CV Points, vouchers, and fee upgrades, irrespective of their tier status.
Customers booked on all other fare categories will be eligible to use vouchers, CV Points, upgrade fees for upgrades as before.
Q. How many days in advance do I have to book my Award Flight on Vistara?
A. There is no restriction on redeeming an Award Flight or Upgrade Award. However, we recommend that redemptions are done in advance to ensure availability of choice.
Q. Can I redeem an Award Flight in my friend’s/family members’ name?
A. Yes, members can redeem their CV Points for their family members or friends.
Q. Do I get a re-credit of CV Points if I cancel my Award Flight?
A. Depending on the time of cancellation, members will receive appropriate CV Points in their account. We will deduct nominal CV Points as cancellation fee.
Q. I am short of a few CV Points for an Award Flight. Can I buy the balance amount?
A. Currently, members cannot buy CV Points.
Q. Can Award Flights be redeemed for children? If yes, how many CV Points will be required for the same?
A. Members can redeem CV Points for children. The requisite CV Points are same as mentioned in our Award Flights/Upgrade Awards chart. Please refer to the Redeem section on for more information.
Q. Can CV Points be redeemed on Partner Airlines?
A. CV member can redeem CV Points with Vistara’s partners Singapore Airlines and SilkAir by calling our Customer Service Centre on +91 9289228888 and mentioning all the details required for booking an Award Flight with our partners.