Account Security and VerificationEmail Verification
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
- Verification of email address and mobile number
- Access to make changes to profile using One-Time Password (OTP)
Cancellation Fee Up To 2 Hours & Less Than 3 Days Before Departure (CV Points)
CV Points can be redeemed for Award flights operated by Vistara and its partner airlines only.
Redemption of Award flight is subject to seat availability at the time of booking.
A member can redeem an Award flight only for up to 8 other individuals at one time.
Taxes & fuel surcharges and fees shall be collected separately in the applicable currency. The mode of payment for all award flight related charges will be Visa, MasterCard and American Express credit cards only.
Members can redeem CV Points for Vistara Award flight upon accumulating a minimum of 500 CV Points in their Club Vistara account. To view the chart for Award Flight on Vistara, click here To view the chart for Award Flight on Partner Airlines, click here.
Club Vistara reserves the right to limit the number of seats made available for award travel per cabin per flight.
Award Flights can be booked online by logging into www.airvistara.com. Or by calling at our Member Service Centre.
Award flight tickets once confirmed shall be emailed to the member on his/her registered email id. This is subject to receipt of the payment of applicable taxes.
Award flight bookings cannot be exchanged for cash or refunded in the form of CV Points.
Any change in the award flight booking like cancellations, flight/date change will be chargeable as per fare rules.
The validity of an Award tickets will be as per the fare rules applicable
In the event of Award Flight being cancelled by the member, CV Points will be credited back in the member’s account within 24 hours of cancellation of the ticket after deduction of fees. All relevant surcharges shall be refunded to the member.
CV Points will not be refunded in case of the “No Show” passengers.
Revenue seat booking cannot be converted into an Award Flight booking and an Award Flight booking cannot be converted into revenue seat booking.
Request for any change in the booking or cancellations should be made 48 hours prior to departure of the flight.
Wait listing of ticket is not available on Award flight booking.
An award flight booking cannot be used in conjunction with any other promotion, coupon, discount or offer being run by Vistara or its partners.