Special Assistance
Going an extra mile is the new feeling.

We believe that every customer is special. At Vistara, we ensure you travel without a worry and are here to assist you at every step. Whatever be your request, we will do our best to ensure it is taken care of. You can just sit back and relax while we take complete care of you.

Special Assistance


Children below the age of 18 are classified into four categories:

  • Infants younger than 7 days
  • Infants between 7 days and 2 years
  • Children between the age of 5 and 12 years
  • Young travellers between the age of 13 and 18 years

With Vistara, you can rest assured your children are in good hands as our staff take extra care with these young customers.

In the interests of safety, we recommend you keep the following in mind:

If your infant is younger than 7 days, you require medical authorization from our Customer Service Centre.

If your infant is between 7 days and 2 years of age, they require valid ID.

If your children are between the ages of 5 and 12, they are permitted to travel as unaccompanied minors. Under our Vistara Youngstar service for Unaccompanied Minors, they will be escorted by specially trained airline staff. We ensure assistance during all processes, and ensure their safety, comfort and privacy in-flight on their very own adventure. Your children will then be handed over at the destination to the authorized individual specified in the UM form. A fee of INR 2500/- will be charged for each unaccompanied minor.

Parents/guardians have to ensure that all Unaccompanied Minor (UM) customers are carrying the correct photo identification, which is mandatory for travel.

If your children are between the ages of 13 and 18, they may travel as young customers once an adult has waived unaccompanied minor handling. This involves validation through “UM Assistance and Handling Waiver Form”. However, should you find the need for UM handling assistance, we will be glad to extend help.

Please keep in mind that young customers will not be considered as escorts for minors aged between 5 and 12 years.

UNACCOMPANIED MINOR FORM