Account Security and VerificationEmail Verification
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
- Verification of email address and mobile number
- Access to make changes to profile using One-Time Password (OTP)
Children below the age of 18 are classified into four categories:
Infants younger than 7 days
Infants between 7 days and 2 years
Children between the age of 5 and 12 years
Young travellers between the age of 13 and 18 years
With Vistara, you can rest assured your children are in good hands as our staff take extra care with these young customers.
In the interests of safety, we recommend you keep the following in mind:
If your infant is younger than 7 days, you require medical authorization from our Customer Service Centre.
If your infant is between 7 days and 2 years of age, they require valid ID.
If your children are between the ages of 5 and 12, they are permitted to travel as unaccompanied minors. Under our Vistara Youngstar service for Unaccompanied Minors, they will be escorted by specially trained airline staff. We ensure assistance during all processes, and ensure their safety, comfort and privacy in-flight on their very own adventure. Your children will then be handed over at the destination to the authorized individual specified in the UM form. A fee of INR 2500/- will be charged for each unaccompanied minor.
Parents/guardians have to ensure that all Unaccompanied Minor (UM) customers are carrying the correct photo identification, which is mandatory for travel.
If your children are between the ages of 13 and 18, they may travel as young customers once an adult has waived unaccompanied minor handling. This involves validation through “UM Assistance and Handling Waiver Form”. However, should you find the need for UM handling assistance, we will be glad to extend help.
Please keep in mind that young customers will not be considered as escorts for minors aged between 5 and 12 years.