Press Releases

Delhi, 19 October 2020: Vistara, India’s finest full service carrier, today entered a partnership with The Indian Hotels Company Limited (IHCL) for its loyalty program, Club Vistara (CV), to further bolster the program’s value proposition. Effective today, Club Vistara members can earn three CV Points for every INR 100 of eligible spends on stay at Taj, SeleQtions, Vivanta Hotels, and amã Stays & Trails.

The airline has also rolled out an introductory offer, whereby CV members can earn 2x CV Points (six CV Points) on eligible spends at IHCL hotels until 30 November 2020 (inclusive of the booking and stay dates).

Vistara’s Chief Commercial Officer, Mr. Vinod Kannan, said, “Vistara and IHCL share a lot  in common beyond just the  parentage, including exceptional customer service, world-class offerings and true Indian hospitality at the heart of it all. We are delighted to cement our relationship with IHCL through this partnership to provide greater choice and value to our Club Vistara members. This is in line with our focus on making Club Vistara a robust lifestyle program, and we are quite confident that our customers will find this association very beneficial.”

IHCL’s Senior Vice President – Global Sales and Marketing, Mrs. Renu Basu, said, “We at IHCL are extremely delighted to bring in our group synergies and expand our relationship with Vistara. This  partnership gives our valued guests and Vistara travellers a larger bouquet of offerings and distinctive hospitality experiences. We look forward to welcoming Club Vistara members at  our hotels with our legendary warmth and world class service that we are renowned for.

Benefits of the new partnership are applicable on bookings directly made with IHCL online via www.tajhotels.com, www.seleqtionshotels.com, www.vivantahotels.com, www.amastaysandtrails.com, via Reservations (24x7) on 1-800-111-825, or directly at the hotels by quoting their CV ID at the time of check-in at the hotel.

Recently, Vistara also rolled out exclusive offers for its customers booking their stays at IHCL properties across Delhi, Mumbai, and London. At two of the Taj hotels in London, St. James’ Court and Taj 51 Buckingham Gate Suites and Residences, and at select hotels in Delhi and Mumbai, travellers can enjoy benefits such as attractive room rates, complimentary suite upgrades, and early check-in on arrival, when flying Vistara.

Club Vistara is India’s fastest-rewarding frequent flyer program that offers four tiers of membership – CV Base, CV Silver, CV Gold, and CV Platinum. At present, Club Vistara members can redeem CV Points for Award Flights, Upgrade Awards, and a host of other privileges.

About Vistara: TATA SIA Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA). Vistara brings together Tata’s and SIA’s legendary hospitality and renowned service excellence to offer the finest full-service flying experience in India. Vistara commenced its commercial operations on January 9, 2015, with an aim to set new standards in the aviation industry in India and it today connects destinations across India and abroad. The airline has a fleet of 44 aircraft, including 34 Airbus A320, two Airbus A321neo, six Boeing 737-800NG, and two Boeing 787-9 Dreamliner aircraft, and has flown more than 20 million customers since starting operations.

For more information about Vistara, visit www.airvistara.com

About The Indian Hotels Company Limited (IHCL): The Indian Hotels Company Limited (IHCL) and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj – the hallmark of iconic hospitality, SeleQtions, a named collection of hotels, Vivanta, sophisticated upscale hotels and Ginger which is revolutionizing the lean luxe segment. IHCL’s unique portfolio comprises hotels across the globe including presence in India, North America, United Kingdom, Africa, Middle East, Malaysia, Sri Lanka, Maldives, Bhutan and Nepal.

Delhi, 15 October 2020: Vistara, India’s finest full-service carrier and a joint venture of Tata group and Singapore Airlines, has boosted service between Delhi and London Heathrow for the winter schedule. Vistara is operating these flights as part of the bilateral ‘transport bubble’ between India and the UK.

The airline has increased frequency from the current 4x weekly to 5x weekly flights from 21 November 2020, further ramping up to 7x weekly or daily flights effective 01 December 2020. The flights have also been retimed for customers’ convenience, effective 25 October 2020, with the westbound flight UK017 departing Delhi at 1345 hours and touching down in London at 1745 hours the same day. The return flight, UK018, will depart London at 2050 hours and arrive in Delhi at 1025 hours the following day.

“The increase in frequency demonstrates our success on the Delhi-London route, its importance in our network, and the steady demand for a world-class, full-service carrier from India. It also brings to our customers more choice and flexibility with their travel plans in these unusual times, and the retiming of flights further enables convenient connections to and from several cities across India", said Vinod Kannan, Chief Commercial Officer, Vistara.

Vistara’s Delhi-London route will continue to be serviced by its brand-new Boeing 787-9 Dreamliner aircraft, providing  an exceptional, highly safe  flying experience to travellers, featuring three cabin classes designed to global standards, onboard WiFi, specially curated  meals, cutting-edge in-flight entertainment and services delivered to the exacting levels of Tata and Singapore Airlines. 

Schedule of Flights between Delhi and London Heathrow

25 OCT 2020 TO 20 NOV 2020

21 NOV 2020 TO 30 NOV 2020

01 DEC 2020 TO 27 MAR 2021

(+1 indicates next day arrival. All timings shown are in local time zones.)

Vistara consistenly follows the highest standards of hygiene onboard its  aircraft. In line with the health and safety norms, the airline has re-introduced food & beverage service offering for customers. Aircraft interiors are deep-cleaned after every flight using approved cleaning agents - a procedure that includes thorough sanitisation of all surfaces such as seats, touchscreens, overhead bins, seatbelts, tray tables, galleys, etc. 

Vistara is India’s highest-rated airline on Skytrax and Tripadvisor and has also been the winner of ‘Five Star Airline’ and several ‘Best Airline’ awards. In a short span of over five years since starting operations, Vistara has raised the bar for operations and service delivery in the Indian aviation industry by offering the finest flying experience to travelers.

About Vistara: TATA SIA Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA). Vistara brings together Tata’s and SIA’s legendary hospitality and renowned service excellence to offer the finest full-service flying experience in India. Vistara commenced its commercial operations on January 9, 2015, with an aim to set new standards in the aviation industry in India and it today connects destinations across India and abroad. The airline has a fleet of 44 aircraft, including 34 Airbus A320, two Airbus A321neo, six Boeing 737-800NG, and two Boeing 787-9 Dreamliner aircraft, and has flown more than 20 million customers since starting operations.

For more information about Vistara, visit www.airvistara.com

Delhi, 07 October 2020: Vistara, India’s finest full service carrier, joins hands with HP for their initiative - ‘Project Smile’, that aims to recognise those on the frontline during the COVID-19 pandemic by printing and pasting their smiling faces on their respective protective suits. Through the initiative Vistara celebrates the spirit and effort of its frontline teams, between 07 and 09 October 2020, by #BringingTheSmilesBack from behind their masks. With this, Vistara also becomes the first non-healthcare brand to associate with Project Smile.

Ms. Deepti Sampat, Vice President, Marketing, Vistara, said, “These unprecedented times have reminded us all the significance of the selfless work of those on the frontline. Despite the odds and much like health workers, airline cabin crew around the world continue to brave this pandemic and help people travel safely. Our participation in HP’s ‘Project Smile’ is – first - an expression of Vistara’s recognition of their effort, and second, a reminder to our customers that behind those protective gear, we remain the people who serve them with the same warmth and smiles as we always did.”

Cabin crew on Vistara’s flights between Delhi and London Heathrow, Chennai, Hyderabad, Kolkata, Mumbai, and Goa, will have these special photo stickers pasted on their protective suits, during the three-day period. The stickers will be printed on special, environment-friendly paper, appropriate for use in sensitive environments like hospitals and flights.

‘Project Smile’ is an initiative powered by HP that aims to bring back smiles of people on the frontline and make human interactions more humane.

About Vistara (TATA SIA Airlines Limited): TATA SIA Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA). Vistara brings together Tata’s and SIA’s legendary hospitality and renowned service excellence to offer the finest full-service flying experience in India. Vistara commenced its commercial operations on January 9, 2015, with an aim to set new standards in the aviation industry in India and it today connects destinations across India and abroad. The airline has a fleet of 44 aircraft, including 34 Airbus A320, two Airbus A321neo, six Boeing 737-800NG, and two Boeing 787-9 Dreamliner aircraft, and has flown more than 20 million customers since starting operations.

For more information about Vistara, visit www.airvistara.com

Industry first collaboration for a forex card by a bank and an Indian airline 

• Unlimited Club Vistara Points on spends on the ‘Axis Bank Club Vistara Forex Card’ 
• A multicurrency forex card that can load up to 16 currencies
• Safety of emergency assistance services - Emergency cash, loss of passport assistance through TripAssist and insurance cover of up to Rs. 3.00 lakhs
• Additional features - Tap&Pay, easy tracking of balance, reload on the go, temporary block and unblock facility
• Benefit of locked-in exchange rates

New Delhi, Mumbai, 06 October 2020:  Axis Bank, India’s third largest private sector bank, strengthens its partnership with Vistara, India’s finest full-service carrier, as they launch a co-branded forex card – ‘Axis Bank Club Vistara Forex Card’. This is also the first-ever collaboration by a bank and an Indian airline for a co-branded forex card. Designed to cater to the needs of international travelers, the card offers unique features and exciting benefits such as the option of loading up to 16 currencies on a single card, locked-in exchange rates and accruing 3 CV Points on every USD 5 (or equivalent value) spent. Customers also get awarded 500 CV Points as a Welcome Bonus on signing up.

The card proposition offers a complimentary Base membership to Club Vistara, India’s fastest rewarding frequent flyer program. The earned Club Vistara Points can be redeemed for Award Flights starting at 2000 CV Points and Upgrade Awards starting at 500 CV Points. The card will empower customers to travel cashless and hassle-free to international destinations, while also earning Club Vistara Points on their spends.

Speaking on the launch, Mr. Ravi Narayanan, President & Head Branch Banking, Retail Liabilities & Products, Axis Bank, said, “As a leader in the Forex cards business, we view our product as an integral part of the travel experience, and are constantly innovating to enhance value for our customers. In this endeavor, we are happy to collaborate with Vistara to launch the ‘Axis Bank Club Vistara Forex Card’, aimed at providing the Indian globetrotter a host of privileges with a truly rewarding experience. One can shop and dine globally without worrying about high exchange rates and transaction charges, and also earn Club Vistara Points on the same. We are confident that this forex card with a host of benefits will be a valuable addition to our growing portfolio of products and an attractive proposition for customers.”

Mr. Vinod Kannan, Chief Commercial Officer, Vistara said, "At Vistara, we are committed to offering a seamless and holistic travel experience to our customers through constantly enhancing our value proposition. We are delighted about strengthening our strategic partnership with Axis Bank which enables our customers to travel cashless and totally stress-free. We are also proud to be the first Indian airline to offer a co-branded forex card. It is also in line with our broader strategy of forging more partnerships with like-minded brands to offer maximum choice and convenience to our customers.”

The reward structure of this card is designed to offer flexibility and safety to the customer. Customers can choose to retain balance on the card, convert it to another currency for their next holiday or encash the amount. Additionally, the card provides emergency assistance services from TripAssist, thereby providing both flexibility and safety. With Axis Bank Club Vistara Forex Card, customers can travel, dine, shop and explore to make their international trip even more rewarding.

Club Vistara is India’s fastest-rewarding frequent flyer program that offers four tiers of membership – CV Base, CV Silver, CV Gold, and CV Platinum. At present, Club Vistara members can earn and redeem CV Points when travelling on other partner airlines such as Singapore Airlines, Japan Airlines, Silk Air and United Airlines.

To know more, Click Here. 

About Axis Bank

Axis Bank is the third largest private sector bank in India. Axis Bank offers the entire spectrum of services to customer segments covering Large and Mid-Corporates, SME, Agriculture and Retail Businesses. With its 4,528 domestic branches (including extension counters) and 11,971 ATMs across the country as on 30th June 2020, the network of Axis Bank spreads across 2,559 centers, enabling the Bank to reachout to a large cross-section of customers with an array of products and services. The Axis Group includes Axis Mutual Fund, Axis Securities Ltd., Axis Finance, Axis Trustee, Axis Capital, A.TReDS Ltd., Freecharge and Axis Bank Foundation. To read more about the Bank, please visit https://www.axisbank.com/

About Vistara (TATA SIA Airlines Limited):

TATA SIA Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA). Vistara brings together Tata’s and SIA’s legendary hospitality and renowned service excellence to offer the finest full-service flying experience in India. Vistara commenced its commercial operations on January 9, 2015, with an aim to set new standards in the aviation industry in India and it today connects destinations across India and abroad. The airline has a fleet of 44 aircraft, including 34 Airbus A320, two Airbus A321neo, six Boeing 737-800NG, and two Boeing 787-9 Dreamliner aircraft, and has flown more than 20 million customers since starting operations.  For more information about Vistara, visit www.airvistara.com

Axis Bank

Vistara

Delhi, 17 September 2020: Vistara, India’s finest full-service carrier, will offer in-flight Wi-Fi internet connectivity onboard international flights operated by its Boeing 787-9 Dreamliner aircraft, starting 18 September 2020 on flights between Delhi and London Heathrow. This makes Vistara the first Indian airline to offer the service.

As an introductory offer, the service will be available free of cost to all Vistara customers for a limited period. Vistara plans to soon introduce the service on its Airbus A321neo aircraft as well, subject to regulatory approvals.

Vistara’s Chief Commercial Officer, Mr. Vinod Kannan, said: “We are delighted to offer on-board WiFi internet connectivity which takes our on-board travel experience to truly global standards. We are also glad to be the first Indian carrier to be able to offer this service to our customers. We truly hope our customers enjoy this new addition as we continuously strive to surpass their expectations.“

The state-of-the-art wireless connectivity system by Panasonic Avionics on Vistara’s Dreamliner allows passengers to access the internet on all Wi-Fi enabled mobile phones, tablets and laptops. Vistara customers can now stay seamlessly connected at 35,000 feet above the ground, send email, access information, use social media, and more.

During the limited period of the free offering, Vistara will gather information on system functionality and feedback on the overall customer experience to further fine-tune the service. The airline will announce the tariff plans for the service in due course .

With Vistara's cutting-edge In-Flight Entertainment (IFE) system, customers can also access a rich multimedia library of nearly 700 hours of wide-ranging engaging content that includes movies, TV shows and audio compilations of various genres as well as games.

Vistara is India’s highest-rated airline on Skytrax and Tripadvisor, and has also been the winner of several ‘Best Airline’ awards. In a short span of over five years, Vistara has raised the bar for operations and service delivery in the Indian aviation industry by offering the finest flying experience to travellers.

About Vistara (TATA SIA Airlines Limited): TATA SIA Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA). Vistara brings together Tata’s and SIA’s legendary hospitality and renowned service excellence to offer the finest full-service flying experience in India. Vistara commenced its commercial operations on January 9, 2015, with an aim to set new standards in the aviation industry in India and it today connects destinations across India and abroad. The airline has a fleet of 43 aircraft, including 34 Airbus A320, one Airbus A321neo, six Boeing 737-800NG, and two Boeing 787-9 Dreamliner aircraft, and has flown more than 20 million customers since starting operations.

For more information about Vistara, visit www.airvistara.com

Delhi, 02 September 2020: Vistara, India’s finest full-service carrier, and Japan Airlines (JAL), the flag carrier of Japan, have inked a partnership to give members of their frequent flyer programs the opportunity to earn miles/points on each other, effective 31 August 2020.

The partnership enables Club Vistara members to earn and redeem CV Points on flights operated and marketed by Japan Airlines, covering an extensive global network that includes nearly 80 destinations across 20 countries and regions (latest network information can be found on the airline’s website – www.jal.com). Reciprocally, members of JAL Mileage Bank will be able to earn and spend their miles on flights operated and marketed by Vistara across a steadily growing network of destinations within and outside of India. 

Vistara’s Chief Commercial Officer, Mr. Vinod Kannan, said, “We are delighted to take this next step in our strategic partnership with Japan Airlines, which helps us to strengthen our value proposition for Club Vistara members. It is in line with our broader strategy of forging more partnerships with like-minded airlines as well as non-airline brands to provide a wider choice of earn and burn options to our customers and make the program the perfect lifestyle choice for today’s travellers. We are equally excited at the opportunity to welcome members of JAL Mileage Bank to experience India’s finest airline.”

Vistara and Japan Airlines had first signed a Memorandum of Understanding (MoU) in September 2017 to pursue commercial opportunities together. Last year, the two airlines entered a codeshare agreement, with the network of codeshare services having been expanded earlier this year.  

Club Vistara is India’s fastest-rewarding frequent flyer program that offers four tiers of membership – CV Base, CV Silver, CV Gold, and CV Platinum. At present, Club Vistara members can earn and redeem CV Points when travelling on other partner airlines such as Singapore Airlines, Silk Air, and United Airlines.  

Vistara is on course to expand its international network with medium and long-haul international operations, foraying in markets outside of Southeast Asia and the Middle East, using its newly-inducted Airbus A321neo and Boeing 787-9 Dreamliner aircraft. The airline recently started  services to London Heathrow as part of the bilateral ‘transport bubble’ between India and the UK, and is also considering similar flights to Paris and Frankfurt.

Vistara is India’s highest-rated airline on Skytrax and Tripadvisor and has also been the winner of several ‘Best Airline’ awards. In a short span of over five years since starting operations, Vistara has raised the bar for operations and service delivery in the Indian aviation industry by offering the finest flying experience to travellers.

About Vistara (TATA SIA Airlines Limited): TATA SIA Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA). Vistara brings together Tata’s and SIA’s legendary hospitality and renowned service excellence to offer the finest full-service flying experience in India. Vistara commenced its commercial operations on January 9, 2015, with an aim to set new standards in the aviation industry in India and it today connects destinations across India and abroad. The airline has a fleet of 43 aircraft, including 34 Airbus A320, one Airbus A321neo, six Boeing 737-800NG, and two Boeing 787-9 Dreamliner aircraft, and has flown more than 20 million customers since starting operations.

For more information about Vistara, visit www.airvistara.com

About Japan Airlines: Japan Airlines (JAL) was founded in 1951 and became the first international airline in Japan. A member of the oneworld® alliance, the airline now reaches 412 cities in more than 60 countries and regions together with its codeshare partners. Awarded as one of the most punctual major international airlines and a certified 5-Star Airline by Skytrax, JAL is committed to providing customers with the highest levels of safety and quality in every aspect of its service and aims to become one of the most preferred and valued airlines in the world..

For more information, visit www.jal.com  

Delhi, London, 28 August 2020: Vistara, India’s finest full-service carrier and a joint venture of Tata group and Singapore Airlines, operated its first long-haul flight from Delhi to London Heathrow with its brand-new Boeing 787-9 Dreamliner. The flight departed from Delhi at 0215 hrs (IST) and landed in London at 0655 hrs (BST). Vistara is operating special, non-stop flights under the bilateral ‘transport bubble’ from 28 August to 24 October 2020 and will fly thrice a week between the two cities.

Vistara’s Chief Executive Officer, Mr. Leslie Thng, said, “Though not regular scheduled flights, we are excited about starting operations to our first long-haul destination. This, in many ways, marks the beginning of a new phase of growth in the global skies for Vistara. This also gives us the opportunity to introduce India’s finest and only five-star airline to London.”

“On this very popular route, the flyers now have the choice of experiencing unmatched comfort complemented by high standards of safety and hygiene”, he further added.

Vistara will accept all eligible customers meeting visa/entry requirements in both the countries, as specified by the respective government bodies. Vistara strongly encourages its customers to fully understand the relevant guidelines before making their bookings.

Vistara is India’s highest-rated airline on Skytrax and Tripadvisor and has also been the winner of several ‘Best Airline’ awards. In a short span of over five years since starting operations, Vistara has raised the bar for operations and service delivery in the Indian aviation industry by offering the finest flying experience to travelers.

Schedule of Flights between Delhi and London Heathrow from 

28 August 2020 to 24 October 2020:

* The first flight from London Heathrow to Delhi will be on Saturday 29 Aug at 0855 hours. All other flights will follow above schedule

About Vistara (TATA SIA Airlines Limited): TATA SIA Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA). Vistara brings together Tata’s and SIA’s legendary hospitality and renowned service excellence to offer the finest full-service flying experience in India. Vistara commenced its commercial operations on January 9, 2015, with an aim to set new standards in the aviation industry in India and it today connects destinations across India and abroad. The airline has a fleet of 43 aircraft, including 34 Airbus A320, one Airbus A321neo, six Boeing B737-800NG, and two Boeing B787-9 Dreamliner aircraft, and has flown more than 20 million customers since starting operations.

For more information about Vistara, visit www.airvistara.com

Delhi, 27 August 2020: Vistara, India’s finest full-service carrier, today released its first-ever in-flight safety video that will be displayed in its brand-new Airbus A321neo and Boeing 787-9 Dreamliner aircraft, starting 27 August 2020. The new safety video combines necessary safety instructions demonstrated through various Yoga asanas or postures. The key objective of the video is to demonstrate safety instructions in a visually appealing manner to hold the interest and attention of customers. It also aims to take customers on a relaxing journey to some of the most picturesque and off-beat locations across the length and breath of India, showcasing the best of what the country has to offer as a travel destination. This is the first time that an airline of Indian origin has gone beyond aircraft cabins to illustrate in-flight safety. Vistara also became the first airline in India and one of the very few globally to convey the safety messages through sign language in this video.

Vistara’s safety video was filmed over 14 days in cities/towns covering four Indian states and a Union Territory, featuring a senior member of the airline’s cabin crew and a certified Yoga instructor. The shooting of the video started in sub-zero temperatures up north in Ladakh against the spectacular backdrop of Pangong Lake and inside the Chemrey Monastery. It moved down south to the scenic Kannur beach and to the historic remnants of Hampi in Karnataka, then to the east on the extraordinary Dawki river in Meghalaya, and finally culminating on the grandiose cliffs of Malshej in the Western Ghats of Maharashtra.

Vistara’s Chief Commercial Officer, Vinod Kannan, said: “There was no better way to show Vistara’s Indian roots and its global, contemporary outlook than this. Yoga is one of India’s greatest gifts to the world, practiced by hundreds of millions of people, and our country’s diverse landscape continues to surprise natives and visitors alike. The video combines both these aspects with important safety briefing to help travellers remain not just safe, but also arrive feeling fresh at their destinations.”

“Safety instructions do not necessarily have to be monotonous, and our intent with this video is to grab the attention of even the most frequent flyers.”

Vistara has developed the safety video in collaboration with its creative agency partners, FCB India. The videos will be played in Hindi and English.

Surjo Dutt, National Creative Director of FCB said, “Most safety instructions videos go unnoticed, playing in the background on our flights. But this one keeps you hooked from the very beginning. The essence of India – Yoga, clubbed with the awe-inspiring offbeat Indian destinations, wrap the life-saving safety briefing in the fabric of Incredible India. It gives the passengers something unprecedented to watch.”

Since its inception, Vistara has focused on delivering a flying experience that one always looks forward to. The airline aims to take this experience to the next level of comfort, style and wellness on its international flights. As part of the experience, Vistara has designed multiple aspects of its product and service for the wellness of passengers – from best-in-class seats, fully-flat beds, to the boarding and landing music, gourmet meals and the wellness lighting solution or mood-lighting onboard the aircraft.

Vistara is India’s highest-rated airline on Skytrax and Tripadvisor and has also been the winner of several ‘Best Airline’ awards. In a short span of over five years since starting operations, Vistara has raised the bar for operations and service delivery in the Indian aviation industry.

About Vistara (TATA SIA Airlines Limited): TATA SIA Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA). Vistara brings together Tata’s and SIA’s legendary hospitality and renowned service excellence to offer the finest full-service flying experience in India. Vistara commenced its commercial operations on January 9, 2015, with an aim to set new standards in the aviation industry in India and it today connects destinations across India and abroad. The airline has a fleet of 43 aircraft, including 34 Airbus A320, one Airbus A321neo, six Boeing B737-800NG, and two Boeing B787-9 Dreamliner aircraft, and has flown more than 20 million customers since starting operations.

For more information about Vistara, visit www.airvistara.com

Vistara launches a new upgrade program in partnership with Plusgrade designed to drive sales on unsold Premium Economy and Business Class seats.

Delhi, August 25, 2020—Plusgrade, a leader in ancillary revenue and merchandising solutions for over 70 airline and cruise operators, today announced they’re powering the new Vistara upgrade program, Vistara Upgrades. With business travel expected to take longer to bounce back, and leisure travel becoming the clear recovery driver, Vistara’s new upgrade program aims to leverage the higher capacity in superior cabins as an added benefit to their passenger experience.

This new partnership is a pioneering example of airlines expanding ancillary offerings as a way to offset revenue losses experienced in 2020. Finalized during a time of uncertainty, the resilience of this collaboration speaks volumes about the power that a great ancillary program can have and provides insight into how the industry plans to rebuild strength in the coming months.

“Vistara’s new upgrade program is expected to play a major role in building passenger confidence and loyalty in the long term. With support from Plusgrade, more passengers will have access to the personal space, comfort, privacy and high-end service that come with a Premium experience,” shares Vinod Kannan, Chief Commercial Officer at Vistara. “These are all things that our travelers are looking for as they consider returning to the sky.”

Backed by over 10 years of accumulated learning and data from the industry, Plusgrade’s program offers a set of dynamic tools that airlines of all sizes are leveraging today to address fluctuating inventory and passenger expectations.

“We help our airline partners ensure, as the door on the aircraft closes, they’ve captured every possible dollar by merchandising travel experiences, while also increasing passenger loyalty and satisfaction by providing their passengers with the best journey,” says Chris Engle, CCO of Plusgrade. “We are thrilled to have Vistara join our community and expose more passengers to the incredible premium experiences onboard a Vistara jet”.

Vistara’s upgrade program key features:

• Passengers can select whether to upgrade from Economy to Premium  Economy or Business Class through an online portal
• Travelers will be able to take advantage of Plusgrade’s full suite of offer submission options: bid for upgrades, instant upgrades,
• Eligible passengers will be alerted of the opportunity to upgrade via targeted emails
• Additional touchpoints, like web check-in and mobile app invites, are planned to be released following the launch

About Plusgrade

Plusgrade provides innovative revenue generating solutions for the global travel industry. As the recognized leader in a key segment of the ancillary revenue and merchandising space, Plusgrade helps travel providers worldwide manage, optimize and capture high-margin revenue generated from upgrades, unsold inventory and other premium services. Headquartered in Montreal, Canada, with offices in New York and Singapore, Plusgrade has created billions of dollars of new revenue opportunities for more than 70 premier airlines and cruise lines it serves across 50 countries. For more information, please visit: plusgrade.com

On social media: LinkedIn

Press contact: media@plusgrade.com

About Vistara (TATA SIA Airlines Limited)

TATA SIA Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA). Vistara brings together Tata’s and SIA’s legendary hospitality and renowned service excellence to offer the finest full-service flying experience in India. Vistara commenced its commercial operations on January 9, 2015, with an aim to set new standards in the aviation industry in India and it today connects destinations across India and abroad. The airline has a fleet of 43 aircraft, including 34 Airbus A320, one Airbus A321neo, six Boeing B737-800NG, and two Boeing B787-9 Dreamliner aircraft. India’s Five Star airline and winner of many industry awards, Vistara has flown more than 20 million customers since starting operations.

Press contact: media@airvistara.com