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An activation link (valid for 24 hours only) has been sent to your registered email ID. Please access your email ID to complete the verification process. If you have not received the email, please write to us at contactus@clubvistara.com.

In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.

The account security enhancements include:

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CREATE STRONG PASSWORD

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Dear Member,

We made enhancements to our backend system in Dec 2021 and we request you to create a new password to ensure continued account security.

1. Enter your registered email and 9-digit Club Vistara ID

2. Click “Proceed”

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In accordance to Club Vistara Program policy, we request you to please accept Club Vistara terms and conditions to proceed.

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Home >> Contact Us

India

Should you need to reach out to the Customer Relations team for any grievance redressal.

Email Us at: custrelations@airvistara.com

Call Us at: +91 9289228888

Our Club Vistara Platinum & Gold Tier Members can connect with us through a dedicated priority helpline +91 8130088888

Registered Office Address

TATA SIA Airlines Ltd.

Jeevan Bharti Tower-1,10th floor,124 Connaught Circus,

New Delhi 110001, India

Corporate Office Address

TATA SIA Airlines Ltd.

Intellion Edge, Tower A, 9^th and 10^th Floor,South Peripheral Road, Sector – 72, Gurugram, Haryana - 122101

Australia

Registered Office Address

Company Name: The Walshe Group

Office Address: Level 5, 117 York Street, Sydney NSW 2000

Office timings: Mon-Fri 0900 -1700 Syd LT

E-mail address: airvistara@walshegroup.com

Toll free Number: 1300 032 802

Bangkok

Registered Office Address

Company Name: Air People International Co.Ltd.

Office Address: 14th Floor, Charn Issara Tower II

2922/215 New Petchburi Road, Bangkapi, Huaykwang,

Bangkok 10310

Timings: Monday to Friday 08.30 AM -05.30 PM Saturday, 08:30AM – 12.00 PM Sunday - Close

E-mail address: vistara@apiairlines.com

Tel: +66 2 7181839 – 40

+66 91 223 4748

Colombo

Registered Office Address

Company Name: North South Lines (Pvt) Ltd

Office Address: No 400 Deans Road, Colombo 10

Timings: Monday to Friday, 08:30AM - 05:00PM

Saturday, 09:00AM - 01:00PM

Tel: +94112168290

E-mail address: vistara.cmb@aviation.hayleys.com

Greece & Cyprus

Registered Office Address

Company Name: Asian Aviation

Office Address: 501 Vouliagmenis Avenue

16341 Ilioupoli Greece

Tel: +302109942567

E-mail address: greecesales.support@airvistara.com

Japan

Registered Office Address

Company Name: Air System Inc.

Office Address: Shimbashi Frontier Bldg., 7F,

3-4-5, Shimbashi, Minato-ku, Tokyo, 105-0004 Japan

Tel: 81 3 3593 6769

Fax No.: 81 3 3593 6534

E-mail address: uk-japan@airsystem.jp

Singapore

Registered Office Address

Company Name: Discover the World Marketing Pte Ltd.

Office Address: 180B Bencoolen Street #05-01 The Bencoolen Office Tower, Singapore189648

Timings: Mon- Fri : 0900 to 17:30. (Sat, Sun and Public Holidays: Closed)

E-mail address: vistara@discovertheworld.com.sg

Tel: +6884 7992

UAE

Registered Office Address

Company Name: New World Travels

Office Address: Sharaf Building, Ground floor,

Next to Sharaf Exchange, Mankhool,

Bur Dubai, United Arab Emirates

Timings: Saturday to Thursday, 09:00AM – 06:00PM

Tel: +971 4 359 5000

E-mail address: vistarauae@airvistara.com

Kathmandu

Company Name: Travel Right Pvt. Ltd.

Office Address: Hattisar-1, Kathmandu, Nepal

Office timings: 9:30 am to 5:30 pm

Tel: +977-1-4432616/617

E-mail address: nepalsales.support@airvistara.com

Russia

Company Name: APG Russia Ltd.

Office Address: Bolshaya Sadovaya str., 10, office VIII (20), 123001, Moscow, Russia

Office timings: Mon-Fri, 10:00-19:00 hours

E-mail address: vistara.mow@apg-russia.ru

Tel: +7 495 699-52-19

France

Company Name: APG

Office Address: 66 avenue des Champs-Elysées, Paris, France 75008, Bâtiment E, 2ème étage

E-mail address: helpdeskvistara@apg-ga.com

Tel: +01 53 77 13 22

United Kingdom

Company Name: Aviareps UK Ltd.

Office Address: The Foundry, 77 Fulham Palace Road, London, W6 8JA, United Kingdom

Office timings: Monday-Friday 09:00-17:30 (closed on bank holidays)

E-mail address: LONRES.Vistara@aviareps.com

Tel: +44 (0)20 7644 6122

Ireland

Company Name: Aviareps UK Ltd.

Office Address: 3 Upper Mount Street, Dublin 2, Republic of Ireland

Office timings: Monday-Friday 09:00-17:30 (closed on bank holidays)

E-mail address: Vistara.ie@aviareps.com

Tel: +353 (0)1 663 3932

Benelux

Company Name: Aviareps BV

Office Address: Capellalaan 121 2132 JM Hoofddorp Netherlands

Office timings: Monday-Friday 09:00-17:30

E-mail address: vistara.ams@aviareps.com

Tel: +31 - (0)20-5200286

Saudi Arabia

Company Name: ACE Travel Ltd.

Office Address: 1st floor, Near Gate No. 13, Heraa International Mall, Heraa Street, Al-Naim District, Jeddah, Saudi Arabia P.O. Box 6152, Jeddah 21442

Office timings: Sunday-Thursday 08:00-17:30

E-mail address: Executive secretary: ksa.sales@airvistara.com

Tel: +966 12 606 0018

Taiwan

Company Name: Federal Transportation Co.,Ltd.

Office Address: 10F.-5, No. 168, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City 104, Taiwan

Office timings: Monday to Friday, 09:00 - 12:30, 13:30 - 18:00

E-mail address: UKTWN@gofederal.com.tw

Tel: 886-2-2771-5900

Kenya

Company Name: Acharya Travel Agencies Ltd

Office Address: No 43 Moi Avenue Acharya Travel House , Nairobi

Office timings: 9:30 am-5:30 pm-Mon to Fridays, 9:30am-12:30 pm-Saturdays

E-mail address: kenyasales.support@airvistara.com

Tel: 25472 169 7730

New Zealand

Company Name: Walshes World Limited

Office Address: Level 12, 19 Victoria Street, 1010, Postal Address 92136, Auckland. 1010, New Zealand

Office timings: Monday to Friday, 09:00 - 12:30, 13:30 - 18:00

E-mail address: airvistara@walshegroup.com

Tel: 0800 326 135

Germany

Company Name: Friends Touristik Marketing GmbH & Co KG

Office Address: Friedrichstraße 15 | 60323 Frankfurt

Timings: Mondays – Fridays 09:00 – 17:00

E-mail Address: germanysales.support@airvistara.com

Tel: +49(0)69 20977638

Oman

Company Name:Khimji’s House Of Travel

Office Address: Khimji’s Building, Opp. Hotel Haffah House, Ruwi Street ,Muscat.

Timings:08:30-06:00 (Sun-Thu)

E-mail address: omansales.support@airvistara.com

Tel:+968 24760500, +968 24760551

Hong Kong & Macau

Company Name:Tam Wing Kun Holdings Ltd.

Office Address: 1201A, 12/F, Tower 1, Admiralty Centre, 18 Harcourt Road, Hong Kong

Timing: 09:00–18:00 (HKT)

E-mail address: hkgukpax@tam.com.hk

Tel:+ (852) 28611269

Korea

Company Name: Bohram Air Services Co., Ltd.

Office Address: 19F, 97, Toegye-ro, Jung-gu, Seoul, Republic of Korea, Zip code: 04535

Timings :09:00-18:00 (Mon-Fri)

E-mail address: koreasales.support@airvistara.com

Tel: +82-2-3788-0250

Bangladesh

Company Name: MAAS Travel & Tours Ltd.

Office Address: RM Center (5th Floor)

101 Gulshan Avenue, Gulshan – 2, Dhaka – 1212, Bangladesh

Timings: 10:00 – 18:00

E-mail address: gsa.bangladesh@airvistara.com

Tel: +88 02-58817484

Qatar

Company Name: Regency Travel.

Office Address: Suhaim Bin Hamad Street,P.O.9012,Doha, Qatar

Timings: Sat to Thu 07:30 to 20:30

E-mail address: reservation.qatar@airvistara.com

Tel: +974 44506240/ 44421413 / 44353774

United States Of America

Company Name: Discover the World

Office Address: 14350 N. 87th Street, Suite 320, Scottsdale, AZ 85260

Timings: 09:00 EST– 17:00 PST, Monday - Friday

E-mail address: vistara@us-sales.com

Tel: +1 4804435249

Kuwait

Company Name: National Aviation Center Company

Office Address: “G” Floor, Emad Center, Ahmed Al Jabber street, Sharq

Timings: 08:30 AM – 04:00 PM

E-mail address: vistara.kwi@bukhamseenaviation.com

Tel: +965 22447709 / WhatsApp facilities +965 94079742

Kingdom of Bahrain

Company Name: Sanad Travel and Tourism and Tourist Transport Co. WLL

Office Address: 101, Al Khalifa Ave, Manama, Bahrain

Timings: 0800-1700 Sat to Thurs/ Friday Off

E-mail address: bahrainsales.support@airvistara.com

Tel: +97317224070 / +97317212033

Canada

Company Name: Discover the World

Office Address: 2425 Matheson Blvd E., Unit 800, Mississauga ON L4W 5K4

Timings: 9 am to 5 pm EST

E-mail address: vistara@discovertheworld.ca

Tel: +9053610844

Grievance Redressal Procedure

For comments concerning Civil Aviation Requirement,Section 3,Air Transport,Series

M,Part IV,you may write to:

Nodal Officer: Mr. Harit Bhatia

nodalofficer@airvistara.com

Appellate Authority:

Ms. Pooja Paul

appellateauthority@airvistara.com

Air Sewa:

www.airsewa.gov.in

Other Queries:

For any sales related query, please email us on the below email ID depending on your location:

East India : east.salessupport@airvistara.com

West India : west.salessupport@airvistara.com

North India : north.salessupport@airvistara.com

South India : south.salessupport@airvistara.com

For Media Enquiries, please email us at

media@airvistara.com

For Job Enquiries, please Click here

For queries related to Club Vistara, please email us at

contactus@clubvistara.com

For Other Queries or Feedback, please Click here

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