Cookies are small text files that are placed on your hard disk or your devices or to your browser's memory when you visit Vistara website or use Vistara mobile app.

They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. See below for details on what information is collected by cookies and how we use that information. For more information about the kinds of data that we generally collect, please read our privacy notice here.

TSAL uses cookies on airvistara.com for the following purposes:

a) Technical

We use cookies to improve the use and functionality of Vistara website and to gain a better understanding of how visitors use Vistara website and the tools and services offered on it.

b) Ease of use

Cookies are used to enhance the ease of use of airvistara.com for customers. For example, to:

• remember your language and country of choice and presenting relevant content

• keep track of customers’ Club Vistara number when you have logged in

• remember your selected departure airport when booking a flight

c) Tracking

Cookies are used to gather statistics on how visitors use our site. For example, to:

• gather feedback on customer satisfaction through our website survey

• gain insight into how visitors use the website so that we can make improvements to its usability

d) Content/Marketing

Cookies are used to enable us to present appropriate messages to you. For example, to:

• allow airvistara.com to serve up different versions of a page for marketing purposes

• allow third parties to display appropriate advertising and to track its effectiveness

We may use the following types of cookies on Vistara websites:

Session cookies

Session cookies are temporary cookie files which are erased when you close your browser. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new visitor.

Persistent cookies

Persistent cookies stay on your browser until you delete them manually or until your browser deletes them based on the duration period set within the cookie. These cookies will recognize you as a return visitor.

Necessary (Technical) cookies

Necessary cookies are strictly necessary for the operation of a Vistara website. They enable you to navigate around the site and use our features.

Cookies that send information to us

These are the cookies that we set on Vistara websites and they can only be read by that site. This is known as a “First Party” cookie.

We also place cookies on Vistara ads which are placed on other websites owned by third parties (e.g. Facebook). We obtain information via those cookies when you click on or interact with the advertisement.

In this situation, Vistara is placing a “Third Party” cookie.

Vistara may use the information obtained by these cookies to serve you with advertising that is relevant and of interest to you based on your past online behaviour.

Cookies that send information to Third Parties

These are cookies that are set on a Vistara website by our partner companies (e.g. Facebook, Google, Yahoo, Bing, Snapchat, Facebook, or any other advertisers). They may use the data collected from these cookies to anonymously target advertising to you on other websites, based on your visit to this Website. For example, if you use a social widget (e.g. the Facebook icon) on the Website, it will record your “share” or “like”. Facebook (as the company setting the cookie) will collect the data.

Vistara websites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Vistara sites to your personal needs.

IP addresses

An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP addresses for the following purposes:

(i) troubleshoot technical concerns,
(ii) maintain website safety and security
(iii) better understand how our websites are utilised, and
(iv) to better tailor content to your needs depending on the country you are in.

Log Files

We (or a third party on our behalf) may collect information in the form of log files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data.

Web Beacons

We may use web beacons (or clear GIFs) on the Vistara sites. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page for the purpose of transferring data back to us. The information collected via web beacons may include information about how a user responds to an email campaign (e.g. the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

You should ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them. You do not need to have cookies on to use or navigate through many parts of Vistara websites although you may not have access to all the features on Vistara websites if you do so. See the 'help' button on your browser (e.g. Google Chrome, Internet Explorer, Firefox) for how you can do this. Remember, if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.

As a web beacon forms part of a webpage, it is not possible to ‘opt-out’ but you can render them ineffective by opting out of the cookies they set.

We reserve the right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information.

This notice was last updated on 18^th August 2020.