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Web check-in when travelling from Sharjah is restricted, passengers are requested to check-in at the airport directly.



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Account Security and Verification Email Verification
An activation link (valid for 24 hours only) has been sent to your registered email ID. Please access your email ID to complete the verification process. If you have not received the email, please write to us at contactus@clubvistara.com.
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
- Verification of email address and mobile number
- Access to make changes to profile using One-Time Password (OTP)
For any concerns, write to us at contactus@clubvistara.com.
Cookie Policy
Thank you for visiting www.airvistara.com (“Website”). This cookie notice applies to the Website, airvistara.com and third parties which can store and access cookies, IP addresses and use other tracking technology methods to enable platform functionality, collect aggregated data about website usage, improve your online experience and manage and tailor our advertising and service communications with you.
By using the Vistara website, you are consenting to our use of cookies and other tracking technology in accordance with this notice. If you do not agree to our use of cookies and other tracking technology in this way, you should set your browser settings accordingly or not use the Vistara website. If you disable cookies that we use, this may impact your user experience while on the Vistara website.
When using a mobile device to connect to the Internet, you should also refer to the privacy notice of the specific app you are using to understand its specific data collection practices.
1. What are Cookies?
Cookies are small text files that are placed on your hard disk or your devices or to your browser's memory when you visit Vistara website or use Vistara mobile app.
They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. See below for details on what information is collected by cookies and how we use that information. For more information about the kinds of data that we generally collect, please read our privacy notice here.
2. How and why do we use Cookies?
TSAL uses cookies on airvistara.com for the following purposes:
a) Technical
We use cookies to improve the use and functionality of Vistara website and to gain a better understanding of how visitors use Vistara website and the tools and services offered on it.
b) Ease of use
Cookies are used to enhance the ease of use of airvistara.com for customers. For example, to:
remember your language and country of choice and presenting relevant content
keep track of customers’ Club Vistara number when you have logged in
remember your selected departure airport when booking a flight
c) Tracking
Cookies are used to gather statistics on how visitors use our site. For example, to:
gather feedback on customer satisfaction through our website survey
gain insight into how visitors use the website so that we can make improvements to its usability
d) Content/Marketing
Cookies are used to enable us to present appropriate messages to you. For example, to:
allow airvistara.com to serve up different versions of a page for marketing purposes
allow third parties to display appropriate advertising and to track its effectiveness
3. What types of cookies may be used on Vistara websites?
We may use the following types of cookies on Vistara websites:
Session cookies
Session cookies are temporary cookie files which are erased when you close your browser. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new visitor.
Persistent cookies
Persistent cookies stay on your browser until you delete them manually or until your browser deletes them based on the duration period set within the cookie. These cookies will recognize you as a return visitor.
Necessary (Technical) cookies
Necessary cookies are strictly necessary for the operation of a Vistara website. They enable you to navigate around the site and use our features.
Cookies that send information to us
These are the cookies that we set on Vistara websites and they can only be read by that site. This is known as a “First Party” cookie.
We also place cookies on Vistara ads which are placed on other websites owned by third parties (e.g. Facebook). We obtain information via those cookies when you click on or interact with the advertisement.
In this situation, Vistara is placing a “Third Party” cookie.
Vistara may use the information obtained by these cookies to serve you with advertising that is relevant and of interest to you based on your past online behaviour.
Cookies that send information to Third Parties
These are cookies that are set on a Vistara website by our partner companies (e.g. Facebook, Google, Yahoo, Bing, Snapchat, Facebook, or any other advertisers). They may use the data collected from these cookies to anonymously target advertising to you on other websites, based on your visit to this Website. For example, if you use a social widget (e.g. the Facebook icon) on the Website, it will record your “share” or “like”. Facebook (as the company setting the cookie) will collect the data.
4. Examples of cookies used on this Website
Performance Cookies
Type: Analytics
Category: Persistent
Session Third party
Helps us understand how visitors interact with our Website by providing information about the areas visited, time spent, and any issues encountered, such as error messages. This helps us improve the performance of our websites.
No, they do not identify you as an individual. All data is collected and aggregated anonymously.
Google Analytics Cookie Usage on Websites
DoubleClick cookies
Adobe tags
Facebook Analytics
Social Sharing Cookies (sometimes called “Third Party” cookies, or “Social Widgets”)
Type: Social Media/Sharing
Category: Third Party
Social sharing offered on the Website is run by third parties. These third parties may drop cookies on your computer when you use social sharing features on the Website, or if you are already logged into them. These cookies help improve your experience on the Website.
They allow you to share comments/ ratings/ pages/ bookmarks and help to provide access to social networks and social online tools more easily.
These cookies may collect personal information that you have voluntarily disclosed, such as your username.These cookies may collect personal information that you have voluntarily disclosed, such as your username.
Targeting/Advertising
Type: Cross Site Tracking
Category: Persistent
Session Third party
These cookies are used to deliver content via targeted advertising that is relevant to you and your interests or to limit the number of times you see a particular advertisement.
These cookies also help us measure the effectiveness of advertising campaigns on Vistara and Non-Vistara websites. We may share this information with other parties, including our agencies.
Most Targeting/Advertising cookies track consumers via their IP address. In some countries, IP addresses are classified as personal data.
DoubleClick Google Ads Twitter Ads LinkedIn Snapchat ads Quora Ads Adobe Programmatic Or Any other Third parties Programmatic
Performance Cookies
Type: Analytics
Category: Persistent
Session Third party
Helps us understand how visitors interact with our Website by providing information about the areas visited, time spent, and any issues encountered, such as error messages. This helps us improve the performance of our websites.
Social Sharing Cookies (sometimes called “Third Party” cookies, or “Social Widgets”)
Type: Social Media/Sharing
Category: Third Party
Social sharing offered on the Website is run by third parties. These third parties may drop cookies on your computer when you use social sharing features on the Website, or if you are already logged into them. These cookies help improve your experience on the Website.
They allow you to share comments/ ratings/ pages/ bookmarks and help to provide access to social networks and social online tools more easily.
Targeting/Advertising
Type: Cross Site Tracking
Category: Persistent
Session Third party
These cookies are used to deliver content via targeted advertising that is relevant to you and your interests or to limit the number of times you see a particular advertisement.
These cookies also help us measure the effectiveness of advertising campaigns on Vistara and Non-Vistara websites. We may share this information with other parties, including our agencies.
Performance Cookies
Type: Analytics
Category: Persistent
Session Third party
No, they do not identify you as an individual. All data is collected and aggregated anonymously.
Social Sharing Cookies (sometimes called “Third Party” cookies, or “Social Widgets”)
Type: Social Media/Sharing
Category: Third Party
These cookies may collect personal information that you have voluntarily disclosed, such as your username.These cookies may collect personal information that you have voluntarily disclosed, such as your username.
Targeting/Advertising
Type: Cross Site Tracking
Category: Persistent
Session Third party
Most Targeting/Advertising cookies track consumers via their IP address. In some countries, IP addresses are classified as personal data.
Performance Cookies
Type: Analytics
Category: Persistent
Session Third party
Google Analytics Cookie Usage on Websites
DoubleClick cookies
Adobe tags
Facebook Analytics
Social Sharing Cookies (sometimes called “Third Party” cookies, or “Social Widgets”)
Type: Social Media/Sharing
Category: Third Party
Targeting/Advertising
Type: Cross Site Tracking
Category: Persistent
Session Third party
DoubleClick Google Ads Twitter Ads LinkedIn Snapchat ads Quora Ads Adobe Programmatic Or Any other Third parties Programmatic
5. Other similar technologies
Vistara websites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Vistara sites to your personal needs.
IP addresses
An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP addresses for the following purposes:
(i) troubleshoot technical concerns,
(ii) maintain website safety and security
(iii) better understand how our websites are utilised, and
(iv) to better tailor content to your needs depending on the country you are in.
Log Files
We (or a third party on our behalf) may collect information in the form of log files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data.
Web Beacons
We may use web beacons (or clear GIFs) on the Vistara sites. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page for the purpose of transferring data back to us. The information collected via web beacons may include information about how a user responds to an email campaign (e.g. the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.
6. Manage your cookies / preferences
You should ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them. You do not need to have cookies on to use or navigate through many parts of Vistara websites although you may not have access to all the features on Vistara websites if you do so. See the 'help' button on your browser (e.g. Google Chrome, Internet Explorer, Firefox) for how you can do this. Remember, if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.
As a web beacon forms part of a webpage, it is not possible to ‘opt-out’ but you can render them ineffective by opting out of the cookies they set.
7. Legal Notice update
We reserve the right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information.
This notice was last updated on 18th August 2020.

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Cookies allow us to personalise and optimise your experience, click here to know more.
By continuing to use our website you are agreeing to our Privacy Policy, Terms and Conditions and Cookie Policy.
Cookies allow us to personalise and optimise your experience, click here to know more.
By continuing to use our website you are agreeing to our Privacy Policy, Terms and Conditions and Cookie Policy.