Cookies are small text files that are placed on your hard disk or your devices or to your browser's memory when you visit Vistara website or use Vistara mobile app.

They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. See below for details on what information is collected by cookies and how we use that information. For more information about the kinds of data that we generally collect, please read our privacy notice here.

1. Essential Cookies- These cookies are necessary for our website to function most efficiently. They allow us to remember your preferences and present relevant content in a secure setting.
   1. Functional Cookies/Technical Cookies - We use cookies to improve the use and functionality of the Vistara website and to gain a better understanding of how visitors use the website and the tools and services offered on it.
      • Essential for the correct functioning of the website and to provide the service offered and requested by a user
      • This category of cookies is mandatory which needs to be present in the flow to make the website function properly
      • Helps in balancing website traffic to ensure all our users can enjoy consistent and reliable access
      • Useful in limiting traffic to key sections of our website to maintain consistent performance
      • Storing our users’ acceptance of our Terms and Conditions, Privacy Policy, and Cookie Policy
2. Non-essential Cookies - These are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyze your behavior on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).
   1. Personalization or Preference Cookies - These cookies collect information about your choices and preferences and make the website more practical.
      • They are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
      • They remember your language and country of choice and present relevant content
      • They keep track of customers’ Club Vistara number when they log-in
      • They remember your selected departure airport when booking a flight
   2. Analytics & Tracking Cookies - These cookies collect information that is used in aggregated form to help us understand how our websites are used to help us improve our websites and application in order to enhance your experience.
      • Gather feedback on customer satisfaction through our website survey
      • Gaining insights into how you navigate and perform transactions on our website so that improvements can be made
   3. Advertising & Marketing/ Cookies-  These cookies are used to make advertising messages more relevant to you and your interests.
      • They also perform functions like preventing the same ad from continuously reappearing
      • Ensuring ads are properly displayed, and in some cases selecting advertisements that are based on your interests
      • Allowing us and/or third parties to display relevant messages and/or advertising which offer a selection of products based on your viewing behaviour on our website and certain other websites

We may use the following types of cookies on Vistara websites:

Session cookies

Session cookies are temporary cookie files which are erased when you close your browser. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new visitor.

Persistent cookies

Persistent cookies stay on your browser until you delete them manually or until your browser deletes them based on the duration period set within the cookie. These cookies will recognize you as a return visitor.

Necessary (Technical) cookies

Necessary cookies are strictly necessary for the operation of a Vistara website. They enable you to navigate around the site and use our features.

Cookies that send information to us

These are the cookies that we set on Vistara websites and they can only be read by that site. This is known as a “First Party” cookie.

We also place cookies on Vistara ads which are placed on other websites owned by third parties (e.g. Facebook). We obtain information via those cookies when you click on or interact with the advertisement.

In this situation, Vistara is placing a “Third Party” cookie.

Vistara may use the information obtained by these cookies to serve you with advertising that is relevant and of interest to you based on your past online behaviour.

Cookies that send information to Third Parties

These are cookies that are set on a Vistara website by our partner companies (e.g. Facebook, Google, Yahoo, Bing, Snapchat, Facebook, or any other advertisers). They may use the data collected from these cookies to anonymously target advertising to you on other websites, based on your visit to this Website. For example, if you use a social widget (e.g. the Facebook icon) on the Website, it will record your “share” or “like”. Facebook (as the company setting the cookie) will collect the data.

Vistara websites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Vistara sites to your personal needs.

IP addresses

An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP addresses for the following purposes:

(i) troubleshoot technical concerns,
(ii) maintain website safety and security
(iii) better understand how our websites are utilised, and
(iv) to better tailor content to your needs depending on the country you are in.

Log Files

We (or a third party on our behalf) may collect information in the form of log files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data.

Web Beacons

We may use web beacons (or clear GIFs) on the Vistara sites. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page for the purpose of transferring data back to us. The information collected via web beacons may include information about how a user responds to an email campaign (e.g. the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

You should ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them. You do not need to have cookies on to use or navigate through many parts of Vistara websites although you may not have access to all the features on Vistara websites if you do so. See the 'help' button on your browser (e.g. Google Chrome, Internet Explorer, Firefox) for how you can do this. Remember, if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.

As a web beacon forms part of a webpage, it is not possible to ‘opt-out’ but you can render them ineffective by opting out of the cookies they set.

We reserve the right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information.

This notice was last updated on 18^th August 2020.

If you have comments, questions or complaints about or requests relating to this Cookie Policy statement, please contact TSAL in writing at the address below referencing ‘Cookie Policy':

Customer Relations
TATA SIA AIrlines Limited
Corporate office at Intellion Edge,
Tower A, 9th & 10th Floor,
South Peripheral Road, Sector – 72,
Gurugram, Haryana-122101, India
E-mail: custrelations@airvistara.com referencing: Cookie Policy.

For queries specific to Club Vistara, you may contact:
Loyalty Marketing Team
TATA SIA AIrlines Limited
Corporate office at Intellion Edge,
Tower A, 9th & 10th Floor,
South Peripheral Road, Sector – 72,
Gurugram, Haryana-122101, India
E-mail: contactus@clubvistara.com referencing: Cookie Policy
 
For specific queries relating to data protection at TSAL, please contact:
DPO
TATA SIA AIrlines Limited
Corporate office at Intellion Edge,
Tower A, 9th & 10th Floor,
South Peripheral Road, Sector – 72,
Gurugram, Haryana-122101, India
E-mail: dpo@airvistara.com referencing: Data Protection