Terms and Conditions


1.1 Definitions

In addition to the terms defined in text of these Conditions of Carriage, unless repugnant to the meaning or context thereof, the following words and terms shall have the meanings set out below:

  • “Adult” means a person who has attained the age of at least twelve years and one day
  • “ADF” means the applicable Airport Development Fee collected by TSAL per Customer per Sector on behalf of the airport operator(s).
  • “Airport Ticketing Office” or “ATO” means TSAL ticketing office situated at the airport.
  • “Baggage” means the Customer’s bags, luggage and suitcases containing his/her belongings and carried along by him/her in connection with the Travel. Unless otherwise specified, it consists of both Checked-in Baggage and Hand Baggage.
  • “Baggage Check” -means the tag/receipt issued by TSAL to a Customer for carriage of the Customer’s Checked-in Baggage and is affixed to the boarding pass.
  • “Baggage Identification Tag” -means a document issued solely for identification of Checked-in Baggage and is attached to each such Checked-in Baggage.
  • “BCAS” -means Bureau of Civil Aviation Security, Government of India.
  • “Booking” -means an act of creating an itinerary with Customer details such as name, contact information, etc., through TSAL’s reservation channels.
  • “Checked-in Baggage” -means such Baggage which is carried by TSAL for the Customer, and for which TSAL has issued a Baggage Check to the Customer upon check-in. Checked-in Baggage cannot be carried as a Hand Baggage by the Customer.
  • “Conditions of Carriage” or “Terms and Conditions” –mean these conditions that forms the contract of carriage between TSAL and the Customer, which are available on the Website and are incorporated by reference in the Ticket. The Terms and Conditions are subject to changes as may be made by TSAL from time to time.
  • "Customer(s)" or "you" means any person, except members of the operating crew, carried or to be carried in an aircraft by TSAL pursuant to a Booking.
  • “Customer Service Centre” -means TSAL's 24*7 customer service centre which can be reached at +91 9289228888.
  • “CUTE Fee” -shall mean the fee charged by TSAL for the usage of Common User Terminal Equipment services.
  • “DGCA” -means Directorate General of Civil Aviation, Government of India.
  • “E-Ticket” or "Ticket" -means an electronic document, containing the Customer name, flight details, Booking reference / PNR, unique ticket number and the payment made for Travel.
  • “Fare” means the value of a Ticket comprising of basic fare, airline-imposed fee and TFC.
  • “Fare Rules” means the terms and conditions attached to the Fare.
  • “Fit to Fly” means the certificate required to be obtained by certain travellers from a registered medical practitioner as indicated in these Terms and Conditions.
  • “Flight” means flights operated by TSAL.
  • “Hand Baggage” -means the Customer’s Baggage other than Checked-in Baggage, which the Customer is permitted to carry with him/her in the flight in accordance with the Terms and Conditions and applicable laws, rules and regulations.
  • “Infant(s)” -means children below 2 years of age as on the date of Travel.
  • “PNR” -means a Customer’s name record, which is a unique Booking reference number which identifies the Customer’s Booking in TSAL’s database for a sector or combination of sectors.
  • “PSF” -means the applicable Passenger Service Fee collected by TSAL per Customer per Sector on behalf of the airport operator(s).
  • “Sector” -means each consecutive flight segments having the same flight number.
  • “Tariff” -means the fares, charges or other fees payable to TSAL for its services.
  • "TFC” -means taxes, fees and charges as defined in Section 5.2.
  • “Trade Partner” -means a travel agency/travel portal that makes Bookings, issues Tickets and provides other ancillary services for TSAL flights.
  • “Travel” -means travel on any Vistara flight.
  • “UDF” -means the User Development Fee as imposed by the relevant airport authority at certain airports in India and as applicable at the time of issuance of Ticket.
  • “Vistara” -means the brand name under which flights are operated by TSAL.
  • “Vistara Mobile App” -means Vistara mobile application available on Play Store and Apple Store for the Android and iOS users, respectively.
  • "We" / "our" / "ourselves" / "us" / "TSAL" -means TATA SIA Airlines Limited.
  • “Website” -means the website of TSAL, that is, www.airvistara.com, on which the Customers can purchase Tickets and also access information about TSAL and Conditions of Carriage.