Account Security and VerificationEmail Verification
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
- Verification of email address and mobile number
- Access to make changes to profile using One-Time Password (OTP)
Our special assistance offers customers with mobility and impairment issues, a seamless and hassle-free experience. Some of the needs we cater to are listed below in detail:
If you require wheelchair assistance, you can do so while making your booking on the website. In case you have already made a booking, you can request for wheelchair assistance from -
‘Manage My Booking’ section on the Vistara website
Calling our 24 x 7 Customer Service Centre
By writing to firstname.lastname@example.org between 7 am and 11 pm
We request you to inform us at least 48 hours prior to flight departure time. Vistara will accommodate requests made within 48 hours from departure on a best effort basis.
As a special gesture, we offer free transport of customers’ personal wheel chairs. We take on board manual/collapsible wheelchairs, and battery-powered models with non-spill batteries. Other wet battery models will fall in the category of checked-in baggage. Batteries need to be disconnected, insulated and sealed as per standard aviation security requirements.
Our staff and cabin crew are happy to help and extend assistance to partially or fully visually impaired passengers in navigating terminals and moving through procedures. Additionally, we permit guide dogs on our aircraft, subject to standard aviation requirements, including:
The canine is fully trained, vaccinated and on a proper harness.
A muzzle for the dog. If necessary, we can provide one.
Disciplined dog that settles on the cabin floor on a hygienic moisture absorbent mat.
Customers with hearing impairments will be provided a special ‘meet and assist’ service on arrival and departure of flight, if requested. If you require such a service, we request you to inform us of this need at check-in or through the Customer Service Centre prior to your scheduled flight date.
Please note that the policy might be different for a variety of carriers. If you are connecting to any of our interline and codeshare partners, kindly contact them directly as they may have different processes.