Special Assistance
Going an extra mile is the new feeling.

We believe that every customer is special. At Vistara, we ensure you travel without a worry and are here to assist you at every step. Whatever be your request, we will do our best to ensure it is taken care of. You can just sit back and relax while we take complete care of you.

Special Assistance


Our special assistance offers customers with mobility and impairment issues, a seamless and hassle-free experience. Some of the needs we cater to are listed below in detail:

Mobility Impairment

If you require wheelchair assistance, you may request the same either by calling our 24 x 7 customer service centre or by writing to specialservices@airvistara.com between 7 am and 11 pm.

We request you to inform us at least 48 hours prior to flight departure time. Vistara will accommodate requests made within 48 hours from departure on a best effort basis.

As a special gesture, we offer free transport of customers’ personal wheel chairs. We take on board manual/collapsible wheelchairs, and battery-powered models with non-spill batteries. Other wet battery models will fall in the category of checked-in baggage. Batteries need to be disconnected, insulated and sealed as per standard aviation security requirements.

Visual Impairment

Our staff and cabin crew are happy to help and extend assistance to partially or fully visually impaired passengers in navigating terminals and moving through procedures. Additionally, we permit guide dogs on our aircraft, subject to standard aviation requirements, including:

  • The canine is fully trained, vaccinated and on a proper harness.
  • A muzzle for the dog. If necessary, we can provide one.
  • Disciplined dog that settles on the cabin floor on a hygienic moisture absorbent mat.
Hearing Impairment

Customers with hearing impairments will be provided a special ‘meet and assist’ service on arrival and departure of flight, if requested. If you require such a service, we request you to inform us of this need at check-in or through the Customer Service Centre prior to your scheduled flight date.

Please note that the policy might be different for a variety of carriers. If you are connecting to any of our interline and codeshare partners, kindly contact them directly as they may have different processes.