1.1 Definitions


In addition to the terms defined in the text of these Conditions of Carriage, unless repugnant to the meaning or context thereof, the following words and terms shall have the meanings set out below:

  • “Adult” means a person who has attained the age of at least twelve years and one day.
  • “Airport Ticketing Office” or “ATO” means TSAL’s reservation and ticketing office situated at such airport where TSAL carries out its airline operations.
  • “Applicable Laws” means any statute, law, regulation, ordinance, rule, judgment, rule of law, order, decree, ruling, bye-law, approval of any competent authority, directive, guideline, policy, clearance, requirement or other governmental restriction or any similar form of decision of or determination by, or any interpretation or administration having the force of law of any of the foregoing by any competent authority having jurisdiction over the matter in question, whether in effect as of the date of this Agreement or at any time thereafter.
  • “Baggage” means the Customer’s bags, luggage and / or suitcases containing that Customer’s belongings carried along in the Flight. Unless otherwise specified, it consists of both Checked-in Baggage and Hand Baggage.
  • “Baggage Check” means the tag or receipt issued by TSAL to a Customer for carriage of the Customer’s Checked-in Baggage and is affixed to the boarding pass.
  • “Baggage Identification Tag” means a document provided to the Customer solely for identification of Checked-in Baggage and is attached to each such Checked-in Baggage.
  • “BCAS” means Bureau of Civil Aviation Security, Government of India and its successors.
  • “Booking” means an act of creating an Itinerary with Customer’s details, such as name, contact information, etc., through TSAL’s reservation channels.
  • “Checked-in Baggage” means Customer’s Baggage which is carried by TSAL in its aircraft’s hold. Once a Baggage has been checked in, the same cannot be carried as a Hand Baggage by the Customer.
  • “Child” means a person aged between two years until his twelfth birthday.
  • “Conditions of Carriage” or “Terms and Conditions” means these conditions that form the contract of carriage between TSAL and the Customer, which are available on the Website and are incorporated by reference in the Ticket. The Terms and Conditions are subject to change as may be made by TSAL from time to time at its sole discretion.
  • “Connecting Flight” means subsequent flight offered by TSAL between two flight sectors operated by TSAL or its interline/codeshare partners.
  • “Convention” means the Warsaw Convention, the Hague Protocol or the Montreal Convention, as defined herein, whichever is applicable to the Customer’s Travel.
  • “Customer” / “you” means any natural person, except members of the operating crew.
  • “Customer Service Centre” or “CSC” means TSAL's 24*7 Customer service centre which can be reached at +919289228888 for India or +94 11 2168290 for Colombo or such other number as may be notified by TSAL from time to time.
  • “DGCA” means Directorate General of Civil Aviation, Government of India.
  • “Electronic-Ticket” or “E-Ticket” or “Ticket” means an electronic document, containing the Customer name, Flight details, Booking reference / PNR, unique ticket number and the payment made for Travel.
  • “Fare” means the value of a Ticket comprising of basic fare, airline-imposed fee and TFC.
  • “Fare Rules” means the terms and conditions attached to the Fare.
  • “Fit to Fly” means the certificate required to be obtained by certain travellers from a registered medical practitioner as indicated in these Terms and Conditions.
  • “Flight” means flights operated by TSAL.
  • “Flight Coupon” means that portion of the E-Ticket that indicates the particular places between which Customer is entitled to be carried.
  • “Hague Protocol” means the treaty signed on September 28, 1955, in the Hague. Originally signed in 1929 in Warsaw Convention, it was amended in 1955 at the Hague, Netherlands.
  • “Hand Baggage” means the Customer’s Baggage other than Checked-in Baggage, which the Customer is permitted to carry with him on the Flight in accordance with the Terms and Conditions and Applicable Laws.
  • “IATA” means the International Air Transport Association.
  • “ICAO” means the International Civil Aviation Organization.
  • “Immediate Family” means spouse, children, parents and uterine blood siblings.
  • “Infant” means a person who has not reached his second birthday at the time of departure for each Flight during the course of the Travel.
  • “INR” means Indian Rupees, the currency of the Republic of India.
  • “Itinerary” means the proposed route of Flight and information such as flight name / number, airline code, departure/arrival timings along with dates, departure/arrival airport codes/ name and Booking/PNR.
  • “Limited Release Tag” or “LRT” means the tags that are applied to baggage that is considered to be at high risk of damage during transit due to nature of the goods or their packaging.
  • “MEDIF” means ‘medical information for fitness to travel or special assistance’.
  • “Montreal Convention” means the Convention for the unification of certain rules for International Carriage by Air, opened for signature at Montreal on May 28,1999.
  • “No-Fly List” means the database of unruly passengers as maintained by the DGCA.
  • “PNR” means passenger name record, which is a unique Booking reference number identifying the Customer’s Booking in TSAL’s database for a Sector or combination of Sectors.
  • “Safety Assistant” means an able-bodied person who assists the Customer with disability to Travel on TSAL, in the manner accorded in these Terms and Conditions and under Applicable Laws.
  • “SDR” means special drawing rights as defined by the International Monetary Fund.
  • “Sector” means each consecutive Flight segments having the same Flight number.
  • “Special Terms and Conditions” means rules, other than these Conditions of Carriage, as may be published by TSAL on the Website and/or mentioned / referred to on the Ticket issued to Customers, and in effect on date of commencement of Travel or issuance of Ticket depending on the applicability, governing carriage of Customers and/or Baggage and shall include but not be limited to TSAL’s applicable Fare Rules in force.
  • “Stopover” means a deliberate interruption in the Travel by the Customer, to depart later than 24 hours after arrival (local time), between the place of departure and the place of destination, which has been agreed to in advance by TSAL.
  • “TSAL” / “We” / “our” / “ourselves” / “us” means TATA SIA Airlines Limited and shall include its directors, employees, servants, agents, consultants or contractors.
  • “TFC” means taxes, fees and charges as defined in Section 5.4.
  • “Trade Partner” means an authorised travel agency/travel portal that makes Bookings, issues Tickets and provides other ancillary services for Flights.
  • “Travel” means travel on any Flight.
  • “Unaccompanied Minor” means a Customer aged between five years and one day and twelve years , without the presence of a legal guardian.
  • “USD” means United States Dollars, the currency of the United States of America.
  • “Vistara” means the brand name under which Flights are operated by TATA SIA Airlines Limited having its registered office at Jeevan Bharti Tower 1, 10th Floor, 124 Connaught Circus, New Delhi- 110001, India and corporate office at 10th Floor, One Horizon Centre, Golf Course Road, DLF Phase-V, Sector-43, Gurgaon, Haryana-122003, India.
  • “Vistara Mobile App” means Vistara mobile application available on Play Store and Apple Store for the Android and iOS users, respectively.
  • “Warsaw Convention” means the Convention for the unification of certain rules relating to international carriage by air, commonly known as the Warsaw Convention, is an international convention which regulates liability for international carriage of persons, luggage, or goods performed by aircraft for reward. Originally signed in 1929 in Warsaw, it was amended in 1955 at the Hague, Netherlands which is known as Hague Protocol.
  • “Website” means the website of TSAL, that is, www.airvistara.com, on which the Customers can purchase Tickets, avail other services and access information about TSAL and the Conditions of Carriage.