Check-In Experience

Every journey with Vistara is smooth from start to finish. We think ahead for you, so your voyage is free of any hassles, beginning with our wide range of check-in options.

Do keep in mind these points for all Vistara check-in platforms:

  • Check-in counters close 45 minutes prior to the scheduled departure.
  • Boarding gates close 20 minutes prior to the scheduled departure.


Web Check-In

Indulge in the Vistara experience early with web check-in. We set out to make your journey extraordinary before you set foot in the airport with the added convenience of our web check-in option. You can avoid the hassle of regular check-in counter queues and skip the lines by checking-in online. Complete the straightforward check-in at your leisure from anywhere and enjoy your relaxed Vistara experience.

We recommend you keep the following in mind as the web check-in:

  • Is available 48 hours prior to scheduled departure time
  • Closes 1 hour prior to scheduled departure time
  • Offers the additional benefit of selecting preferred seats

If you are travelling with baggage to check-in, we recommend that you are present at the Baggage Drop counter at least 45 minutes before scheduled departure to check-in your baggage.

Terms and Conditions:

  • You can check-in on our website www.airvistara.com by clicking on the ‘Check-in’ tab on the booking widget.
  • You will receive your e-Boarding Pass via email.
  • Web check-in closes 1 hour prior to the scheduled departure time.
  • Boarding gate closes 20 minutes prior to the scheduled departure time.
  • Kindly read the instructions printed on your boarding pass carefully.
  • Emergency exit seats cannot be booked through web check-in. Vistara reserves the right to change your seat if you are assigned an emergency exit seat, in compliance with safety regulations or a change in aircraft configuration.
  • It is mandatory to produce a Web check-in boarding pass for security clearance and boarding.

Web check-in is not available:

  • For unaccompanied minors (UNMR) and Indian Armed Force Personnel.
  • If you have special service requests such as wheel chair, stretcher or extra seats.
  • For customers with a visual and hearing impairment.
  • For staff travel, industry discount tickets, upgrade vouchers and agent discount tickets.
  • For international credit card bookings where card verification is required before boarding the flight.
  • For groups of more than 9 people on the same booking.

Important Points:

  • You cannot modify/cancel your seat booking through Web check-in.
  • If you have check-in baggage, we request you report at the Baggage Drop counter at least 60 minutes prior to flight departure. You must present your photo ID at the same time.
  • You are requested to be present at the boarding gate at least 20 minutes prior to the flight departure. In case you report after boarding gate closure; the No-Show policy as per the fare rules will apply to your ticket.
  • If you are not carrying a printed copy of your boarding pass, it may be collected from the check-in counter by providing a valid photo ID, at least 45 minutes prior to flight departure.
 
 
Mobile Check-In

Experience Vistara on the go! You can now check-in at your convenience with mobile check-in through our app.

  • Available 48 hours prior to scheduled departure time
  • Closes 1 hour prior to scheduled departure time

Our mobile app is compatible with Android and iOS.
Download now –
For Android app, click here
For iOS app, click here

Mobile check-in offers the following conveniences:

  • Preferred seat selection
  • Boarding Pass on the app

Mobile check-in is not available:

  • For unaccompanied minors (UNMR) and Indian Armed Force Personnel.
  • If you have special service requests such as wheel chair, stretcher or extra seats.
  • For customers with a visual or hearing impairment.
  • For staff travel, industry discount tickets, upgrade vouchers and agent discount tickets.
  • For international credit card bookings where card verification is required before boarding the flight.
  • For groups of more than 9 people on the same booking.

Important Points:

  • You cannot modify/cancel your seat booking through Mobile check-in.
  • If you have check-in baggage, we recommend you report at the Baggage Drop counter at least 45 minutes prior to flight departure. You must present your photo ID at the same time.
  • You are requested to be present at the boarding gate at least 20 minutes prior to the flight departure. In case you report after boarding gate closure; the No-Show policy as per the fare rules will apply to your ticket.
  • Emergency exit seats cannot be booked through mobile check-in. Vistara reserves the right to change your seat if you are assigned an emergency exit seat, in compliance with safety regulations or a change in aircraft configuration.
  • It is mandatory to produce a physical boarding pass for security clearance and boarding. It may be collected from the check-in counter by providing a valid photo ID, at least 45 minutes prior to flight departure.
 
 
Airport Check-In

If you have been unable to check-in online, do not worry as you can still use our airport check-in counters. Our Vistara airport staff will gladly help start your journey the right way with a speedy check-in and are happy to assist with any other requirements you may have.

We offer individual counters for Business, Premium Economy and Economy classes at most airports. At smaller airports, we provide combined Priority counters.

Additionally, there are separate counters for customers who checked-in online but have baggage to drop.

Please note that select airports also offer self-check-in kiosks. Check-in conveniently and go straight to security without standing in queues at the main check-in counter.

 
 
Return Check-In

We ease your travel a step further with our return check-in option. If your return flight is within 48 hours of your originating flight, you may opt for return check-in. With this facility, you can collect your boarding pass for both flights at the time of your initial check-in. Without having to go through the check-in process again, you will simply be able to go straight through to your return flight.

 
 
Metro Check-In

Customers travelling on Vistara flights can check-in at the New Delhi metro station and simply breeze through the long queues at the airport. Please note the following points you need to keep in mind:

  • Check-in counters will be functional from 0600-2000 hours.
  • Metro check-in facility is available between 12 hrs and 2 hrs prior to flight departure.
  • One dedicated check in counter will be available at the New Delhi metro station.
  • All baggage screening will be processed by CISF and strapped by DMRC.
  • Oversize and fragile baggage will be not be accepted at the metro check in station.
  • Customers can enter the airport only 6 hours prior to departure.
  • Customers can collect their boarding pass and check-in their baggage at the metro station.
  • The journey from New Delhi metro station to the Airport station will take approximately 19 minutes.
  • The airport departure level is approximately a 10 minute walk from the airport metro station.
  • No payments can be made at metro station.
 
 
Scan and Fly Kiosk

We understand your busy schedule and have designed the Scan & Fly Kiosk, so you can avoid the long check-in queue. If you have already completed your web check-in, simply print your boarding pass at these kiosks and go straight through to security.

  • Complete the web check-in at your convenience
  • Walk up to a Scan & Fly Kiosk at the airport
  • Scan the QR code on the web boarding pass
  • Collect a printed copy of your boarding pass

Please note this option is available only if you have completed web check-in. If you have check-in baggage, please submit the same at the baggage drop counter.

 
 
Kiosk Check-In

Vistara ensures your airport check-in is simpler and quicker with Self Check-in Kiosks. The Self Check-in Kiosks are available at select airports. You could avoid the long check-in queue as you can now conveniently self-check-in at the kiosk, collect your own boarding pass and go right to security.

  • Customers holding a confirmed and valid e-ticket can check-in at the kiosks
  • Kiosk check-in is available from 24 hrs till 45 mins prior to scheduled departure
  • Kiosk check-in is not allowed for:
    • Customers with waitlisted or open bookings
    • Customers with special assistance request such as wheelchairs, extra seats, visual and sight disabilities, unaccompanied minors, stretcher etc.
    • Staff travel
    • Upgrade vouchers