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We understand you may be hesitant to travel given the current circumstances, but we would like to assure you that we at Vistara are doing everything we can to ensure that the highest level of hygiene is maintained. We follow world-class sanitisation practices as laid down by WHO and local government authorities. Our customers’ health and safety are of top priority for us and we are constantly working and taking all necessary precautions and measures to fight against COVID-19.

While we work to ensure the skies are safe for you, it is imperative that those travelling with us also follow intensive personal precautions and safety measures to ensure we are all doing our part in being safe and make flying feel safe again!

Here is an overview of the measures we are undertaking on ground and in air:

On Ground

Inflight

All our aircraft will be cleaned with an approved disinfectant before every flight. All surfaces which the customers tend to touch throughout the flight will be thoroughly cleaned.
Our aircraft are equipped with powerful HEPA filters that trap 99.9% of particulates such as viruses (including coronaviruses), bacteria and fungi and purify the air inside the cabin every two to three minutes.
Customers will be seated while maintaining adequate distance, wherever flight occupancy permits.
Customers seated on the middle seat will be given gowns/wrap arounds, thus ensuring further safety.

Precautions undertaken by the cabin crew:

Please be assured that our cabin crew has been appropriately trained to minimize chances of contracting or spreading the virus.
Cabin crew will undergo thermal screenings before the departure and arrival of flights and will be quarantined/tested if fellow colleagues or passengers show symptoms of infection or test positive for COVID-19.

For our domestic routes:

Domestic flights with flight time of less than 120 minutes: Only water will be offered.

Domestic flights with flight time of more than 120 minutes: Meal services will be offered keeping in mind all items will be covered and there will be minimal passenger-crew interaction.

Business Class and Premium Economy
- We will be combining or discontinuing few onboard services such as the welcome drinks, pre-meal drinks, menu cards and wet towels to limit contact with the customers and to adhere to social distancing norms.

Economy Class
- We will be discontinuing tea and coffee services on board to adhere to social distancing norms.
- Café Aubergine (Buy-on-board) service will be discontinued to minimise interaction as well.

For International routes:

Business Class and Premium Economy
- We will be combining or discontinuing few onboard services such as the welcome drinks, pre-meal drinks, menu cards and wet towels to limit contact with the customers and to adhere to social distancing norms.
Economy Class
- We will be discontinuing tea and coffee services on board to adhere to social distancing norms.

Arrival

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Domestic Fare Rules

Please find the changes in the fare rules applicable to all bookings until further notice, as per the directive issued by the Govt. of India:

Economy Class

Vistara Freedom Fares

Economy Lite

Economy Standard

Economy Flexi

Meals on board

Complimentary meals offered for flight duration above 120 minutes till 31^st December

Complimentary meals offered for flight duration above 120 minutes.

Beverage on board

Offered

Free Check-In Baggage Allowance

15kg, 1 piece only

15kg

20kg

Standard Hand Baggage Allowance

7kg

Additional Hand Baggage Allowance ("Carry-On Plus")

Temporarily Suspended

Priority Handling (Check-in, Boarding and Baggage)

Temporarily Suspended

Changes**

₹3,000 per change

₹2,500 per change

Unlimited changes up to 24 hours prior to departure, ₹2,500 thereafter

Cancellation**

₹3,500 cancellation fee

₹3,000 cancellation fee

Free up to 72 hours of departure, ₹3,000 fee thereafter

No-show fee (Applicable 24 hours prior to departure for Economy Lite fare; 2 hours prior for other fares)

Only taxes refundable

₹5,000 fee

₹4,000 fee

Premium Economy

Vistara Freedom Fares

Premium Economy Value

Premium Economy Standard

Premium Economy Flexi

Meals on board

Complimentary meals offered for flight duration above 120 minutes.

Beverage on board

Offered

Free Check-In Baggage Allowance

20kg

25kg

30kg

Standard Hand Baggage Allowance

10kg

Additional Hand Baggage Allowance ("Carry-On Plus")

Temporarily Suspended

Priority Handling (Check-in, Boarding and Baggage)

Temporarily Suspended

Changes (Permitted up to 2 hours prior to departure)

₹3,000 per change

₹2,500 per change

Unlimited changes up to 24 hours prior to departure, ₹2,500 thereafter

Cancellation (Permitted up to 2 hours prior to departure)

₹3500 cancellation fee

₹3000 cancellation fee

Free up to 48 hrs prior to departure, ₹3000 fee thereafter

No-Show Fee (Applicable 2 hours prior to departure)

Only taxes refundable

₹5,500 fee

₹4,500 fee

Business Class

Vistara Freedom Fares

Business Value

Business Standard

Business Flexi

Meals on board

Complimentary meals offered for flight duration above 120 minutes.

Beverage on board

Offered

Free check-in baggage allowance

30kg

35kg*

40kg*

Standard Hand Baggage Allowance

12kg

Additional Hand Baggage Allowance ("Carry-On Plus")

Temporarily Suspended

Priority Handling (Check-in, Boarding and Baggage)

Temporarily Suspended

Changes (Permitted up to 2 hours prior to departure)

₹3,000 per change

₹2,500 per change

Unlimited changes up to 12 hours prior to departure, ₹2,500 thereafter

Cancellation (Permitted up to 2 hours prior to departure)

₹3500 cancellation fee

₹3000 cancellation fee

Free up to 24 hrs of departure, ₹3000 fee thereafter

No-show fee (Applicable 2 hours prior to departure)

Only taxes refundable

₹6,000 fee

₹5,000 fee

*The maximum weight permissible for a single piece of baggage is 32kg across all cabin classes.

**Change and cancellation to bookings is permitted before 24 hours to departure for Economy Lite fare and 2 hours prior to departure for other fare categories.

Economy Lite customers carrying additional pieces will be charged INR 500 (handling charges, inclusive of taxes) per piece at the airport.
If additional weight is being carried, customers will be charged INR 500 per kg (inclusive of taxes), irrespective of the fare selected.
Customers can also pre-purchase excess baggage online (only additional weight over and above the allowance) at concessional rates up to 6 hours before departure and at non-discounted rates up to 60 minutes before departure from the website and mobile app. Read more.
As per the latest COVID guidelines issued by the Government of NCT of Delhi, Plaza Premium lounge is allowed to operate with a 50% reduced capacity for both domestic and international travel.
Lounge services are suspended in Chennai, Goa and Pune until further notice.

Fare rules other than the ones mentioned above remain as is. Click here to view.

Domestic State-wise Advisory

Ahmedabad

Amritsar

Bagdogra

Bengaluru

Bhubaneswar

Chandigarh

Chennai

Delhi

Dehradun

Dibrugarh

Goa

Guwahati

Hyderabad

Indore

Jammu

Jodhpur

Kolkata

Kochi

Leh

Lucknow

Mumbai

Patna

Pune

Port Blair

Raipur

Ranchi

Srinagar

Thiruvananthapuram

Udaipur

Varanasi

Please find a summarized version of the guidelines here.

Passengers can opt for on-arrival RT-PCR test facilities at Delhi airport for facilitation of their onward journey to other cities/states and to avoid institutional quarantine in Delhi, learn more.

International Travel

For passengers travelling to India

For passengers travelling outside India

Dubai

London

Singapore

Dhaka

Doha

Qatar has classified countries into Green, Yellow and Red based on the level of risk. For more details, click here.

Please be informed that it has been decided to implement the following updates effective Monday, 2-August-2021 at 12 noon local time on all passengers arriving in the State of Qatar:

With regard to travellers coming from the six East Asian countries (Bangladesh, India, Nepal, Pakistan, Philippines, Sri Lanka):

Citizens and residents who have been vaccinated or recovered in the State of Qatar will be subject to hotel quarantine for a period of two days, with a PCR test done on the second day, and they will be released on the same day if the result is negative.
Passengers (Qataris, residents, visitors) who have been vaccinated outside the State of Qatar with a vaccine recognized by the Ministry of Public Health, or those who have recovered outside the State of Qatar will be subject to quarantine at the hotel for a period of 10 days.
Citizens and residents who are not immunized will be subject to hotel quarantine for a period of 10 days.
For unprotected tourists/visitors: Entry is not permitted.
Online Registration through the Ehteraz website is mandatory to all travelers coming to the state of Qatar (except for Qatar citizens and residents till further notice).
Passengers should upload the required official documents at least 12 hours before their travel.
They will be issued a Travel Authorization, which they will be required to present to the boarding staff to be allowed to fly to Qatar, or to the Immigration officials at the land border.
Unvaccinated citizens and residents wishing to travel abroad to one of the countries not included in the COVID-19 Green List must book a hotel quarantine package from the listed hotels on the " Discover Qatar" website before traveling.
The validity of the vaccine to grant quarantine exemption is 12 months, starting 14 days after the second dose. This immunity period could be extended based on new and emerging data.
Passengers fully vaccinated as per the approved/conditionally approved vaccines by the Ministry of Public Health, please click here. Vaccines will be subject to an antibody test on arrival. If the result is positive with antibodies, passengers will be exempted from quarantine; otherwise, the passenger must quarantine based on the country of departure and perform COVID-19 PCR tests upon arrival.
Passengers must present an official vaccination certificate that includes the following information:
Name of the recipient as mentioned in their passport.
Vaccination date clearly written as 1st and/or 2nd dose.
Type/Name of vaccine.
Vaccine Lot Number (if available)
Official logo or stamp of the vaccination authority

Recovered individuals:

Citizens and residents recovered from a previous infection within the last 12 months are exempted from quarantine upon return from their travel abroad if they were asymptomatic and their PCR test result was negative.
This rule applies to individuals diagnosed in Qatar. Those who were diagnosed in any GCC member states and received at least 1 dose of the MOPH-Qatar recognized vaccine are exempted from quarantine provided they submit a certificate detailing the previous infection and recovery issued by their local GCC state health authority.
It is the responsibility of individuals to ensure that they are updated with any changes in the Entry and Return policy of the State of Qatar through the official sources and the sites mentioned above before planning their trip.

Group A: Qatari Citizens, Residents and GCC Citizens

Before Traveling to Qatar:

One negative PCR test carried out maximum 72 hours before time of arrival is required; It must be done in a medical center approved by the local health authority of the issuing country to perform COVID-19 PCR tests.
Register through the Ehteraz website (www.ehteraz.gov.qa) at least 12 hours before travel and upload the required official documents.
You are exempted from quarantine if you are fully vaccinated with an MOPH recognized vaccine and at least 14 days have passed after receiving the second dose of a two-dose series vaccine or from the single dose in case of single-dose regime vaccine.

Unvaccinated passengers, passengers vaccinated with vaccines not recognized in the State of Qatar, and those who fall short of the 14 days vaccine administration period since the second dose:

You will be subject to quarantine for a period depending on the country classification you travel from. You will need to book a hotel package through Discover Qatar if you are coming from Yellow (7 days) or Red countries (10 days).
Minors between (0-11) years traveling with their fully vaccinated parents are exempted from quarantine if traveling from countries on the Green List.
Unvaccinated Minors between (12-17) years traveling with their fully vaccinated parents shall be subject to home quarantine for 5 days if traveling from countries on the Green List.
Unvaccinated Minors between (0-17) years traveling with their fully vaccinated parents shall be subject to home quarantine for 7 days if traveling from countries on the Yellow List and shall be subject to home quarantine for 10 days if traveling from countries on the Red List.
For unvaccinated passengers belonging to group A and had trips to multiple countries in the last 10 days: to benefit for the quarantine privileges of the lower-tier country classification, they must stay in the said lower-tier country COVID-19 classification for a minimum period of 10 days.
Unvaccinated passengers belonging to group A and returning from a medical treatment abroad must submit a clearance certificate (via pre-entry registration on www.ehteraz.gov.qa) from the Medical Treatment Abroad Committee.
Patients and their 1 fully vaccinated escort coming from green and yellow countries shall be on home quarantine depending on the required quarantine period (i.e. Green – 5 days; Yellow – 7 days); while patients coming from Red country will be subject to 10 days hotel quarantine, they will be accompanied by their escort even if the latter is vaccinated.
Unvaccinated lactating mothers, pregnant women, and those 75 years old and above will undergo the same testing and quarantine policy as the rest of the unvaccinated individuals.

Testing and Quarantine Policy on Arrival in Qatar:

Passengers with symptoms will be tested as necessary as judged by the medical team at the ports.

Passengers who are unvaccinated, inoculated with vaccines not recognized in the State of Qatar, or who fall short of the 14 days vaccine administration period since the second dose will undergo:

Coming from Green countries: 5 days home quarantine and a repeat PCR test in PHCC on Day 4. They will be discharged on Day 5 if the test is negative.
Coming from Yellow countries: 7 days hotel quarantine and a repeat PCR test (on passenger’s expense) in the hotel on Day 6, you will be discharged on Day 7 if the test is negative.
Coming from Red countries: 10 days hotel quarantine and a repeat PCR on arrival in the hotel, and on Day 9 (at passenger's expense), you will be discharged on Day 10 if the test is negative.
Vaccinated travelers coming from Red countries will undergo a repeat PCR test (on passenger’s expense) on arrival in HIA/land border. If the test is positive, passengers must adhere to the isolation protocol.
GCC citizens who do not hold a Qatari ID card shall be subject to a hotel quarantine for a period of 5 five days if traveling from countries on the Green List.

Group B: Family Visitors, Business, Leisure, including GCC residents (12 years old and above):

Entry is restricted to vaccinated, and/or recovered individuals as defined here.

Fully vaccinated individuals:

Exempted from quarantine if you are fully vaccinated with an MOPH recognized vaccine and at least 14 days have passed after receiving the second dose of a two-dose series vaccine or from the single dose in case of single-dose regime vaccine.
Minors between (0-11) years old accompanied by their fully vaccinated parents are exempted from the quarantine if traveling from countries on the Green List.
Minors between (0-11) years old accompanied by their fully vaccinated parents shall be subject to hotel quarantine for 7 days if traveling from countries on the Yellow List.
No exception for Minors traveling from countries on the Red List.
It is mandatory for passengers to install and activate the Ehteraz app on their mobile phone using locally authorized SIM cards that can be obtained from one of the local providers (Ooredoo or Vodafone).
All passengers transiting through Qatar must have the mandatory pre-travel PCR test certificate valid for 72 hours of arrival to Qatar, and in case they require another PCR test for their onward destination, they can do so at Hamad International Airport.
For more information regarding self-quarantine, hotel quarantine, Low Risk countries etc. you can refer to the Ministry of Public Health website.

When travelling to Dubai or Doha, please note the below requirement:

“OK To Board” message is not required for the following categories of passengers for travel to UAE (Dubai) and Doha:

Passengers holding valid resident permit or passport stamped with Resident Visa.
Passengers eligible for “Visa on Arrival” irrespective of nationality.
Passengers travelling with a print-out of Business and Tourist e-Visa

“Ok To Board” message is mandatory for the below categories:

All passengers holding ECR (Immigration Check Required) passport.
All passengers travelling with a print-out of labour and work e-visa.

Click here to read the government issued advisory

Sharjah

Frankfurt

For Vistara operated flights to and from Frankfurt, please note the following guidelines as on date:

Entry regulations into and via Germany depend on the risk classifications for all countries as defined by the Robert-Koch-Institute (RKI). Please find the risk classification overview click here.

For current entry and travel restrictions, please click here.

TOURISM IS NOW PERMITTED TO GERMANY

Entering Germany from High Incidence Areas and Risk Areas:

Residents of Non-EU countries are only permitted to enter Germany if they serve in an important role or if they have an urgent need to travel or if they are fully vaccinated.

No restrictions for travel to Germany for the below mentioned categories:

a) German citizens or members of their immediate family (spouses, children under 18, parents of children under 18).

b) EU citizens and citizens of Liechtenstein, Switzerland, Norway and Iceland and the members of their immediate family (spouses, children under 18, parents of children under 18).

c) Citizens of non-EU countries who have a current long-term residence permit from an EU or Schengen country and their immediate family members, as long as they comply with the passport and visa regulations.

d) First-time entry by citizens of non-EU countries, however, is only permitted if they prove that one of the above-mentioned exceptions to the entry restrictions applies to them, that is, if they are residents of a country who are allowed unrestricted entry into Germany, or if they are fully vaccinated, or if there is an urgent need for entry.

What constitutes an urgent need for travel?

Please click here to know more.

Which skilled and highly qualified foreign workers are permitted to enter Germany from a Non-European foreign country?

Please click here to know more.

Are apprentices, students, school pupils, au pairs, volunteers, trainees and participants in language courses and vocational training measures from outside of the European union allowed to enter Germany?

Please click here to know more.

Do people entering Germany have to go into quarantine?

Please click here to know more.

Mandatory COVID-19 negative test result (digital or printed): Mandatory QR code RT-PCR test, taken within 72 hours before entry into Germany, or AntiGen test, taken within 48 hours before entering Germany.
Proof of vaccination (digital or printed): Completed vaccination* (*Passport Number or Date of Birth is mandatory) i.e. final dose has been given 14 days ago, the vaccine must be approved and mentioned here.
Travelers must register here before departure.

In addition, for travelers entering from High Incidence Areas:

Passengers are required to enter a general 10-day quarantine. regulations in Germany i.e., 10 days quarantine but a COVID-19 test can be taken on the 5th day after arrival and if negative then quarantine can end.

Exceptions:

Passengers with proof of vaccination or immunity certificate as approved here:

Passengers with a negative test certificate in the following cases:

For cross border commuters
Stay outside Germany for less than 24 hours
Family visit outside Germany
After a business trip of less than 5 days
For system-relevant professionals

Passengers can find more information on entry regulations and testing requirements on the website of the Federal Ministry of Health.

For information on entry restrictions and quarantine regulations in Germany, click here.

Transiting Germany from High Incidence Areas, Risk Areas, and Non-Risk Areas to any destination outside Germany:

When travelling from or to the Schengen area, you will need to leave the international transit area for example: From Delhi (outside Schengen) via Frankfurt (transit) to Madrid (Schengen area) or the other way.

All passengers (all nationalities) must provide one of the following medical certificates (in English) in addition to any destination country's entry requirements:

Mandatory Negative COVID Test result (digital or printed): Mandatory QR code RT-PCR test, taken within 72 hours before entry into Germany, or AntiGen test, taken within 48 hours before entering Germany.
Proof of Vaccination (digital or printed): Completed vaccination* (*Passport Number or Date of Birth is mandatory) i.e., final dose has been given 14 days ago, the vaccine must be approved as mentioned here.

Transfer from a Schengen country via Germany to non-Schengen destinations:

All passengers (all nationalities) older than 6 years must provide one of the following medical certificates (in English) in addition to any destination country's entry requirements:

Negative COVID Test result (digital or printed): Mandatory QR code RT-PCR test, taken within 72 hours before entry into Germany, or AntiGen test, taken within 48 hours before entering Germany.
Proof of Vaccination (digital or printed): Completed vaccination* (*Passport and Date of Birth is mandatory) i.e., final dose has been given 14 days ago, the vaccine must be approved as mentioned here.

Relaxations for travel to Switzerland:

Transit is possible via Germany. The Embassy of Switzerland in New Delhi is currently accepting all visa categories for persons arriving from third countries like India who can prove they have been fully vaccinated (only vaccinations approved by Switzerland, EU and WHO). Entry restrictions continue to apply for foreign nationals who are not fully vaccinated. For additional information please visit this link.

Vistara operates from Terminal 2 at Frankfurt Airport.

Click here to read the government issued advisory.

Tokyo

For Vistara operated flights to Japan (Haneda) from India, please note the following eligibility guidelines as on date:

Applicable for:

Japanese nationals
Japanese Passport Holders, their spouses, and families
Foreign nationals who have stayed in any of the following countries/regions within 14 days prior to the application for landing are denied entry into Japan.
Seaman (of any nationality). Passengers are required to hold ‘Guarantee Letter’, giving details of arrival handling agent who should fully escort the passengers from Haneda arrival airside to vessel, facilitate documentation and clearance from Japanese Immigrations (Please note that entry into Japan will be subject to immigration officer and Quarantine officer discretion).
Please refer to the Japanese Ministry of Foreign Affairs website for more details.

Visa Restrictions:

Under directions from the Ministry of Foreign Affairs, measures such as visa restrictions (suspension of visa waivers and cancellation of already-issued visas) have been introduced. These measures will continue to be in effect for the time being although the situation is subject to change.
For details, please visit the Ministry of Foreign Affairs of Japan website.
Mandatory submission of inspection certificate:
All persons who return to or enter Japan from abroad, regardless of the country or region in which they are staying and nationality, must provide a negative certificate of covid-19 inspection that was conducted within 72 hours prior to departure. If you are unable to submit an inspection certificate, you will not be allowed to enter Japan based on the Quarantine Law.

Coronavirus testing at entry:

All persons entering Japan will be tested for the Coronavirus infection at the arrival airport.
You may have to wait for a long time at the airport until the test results come out.

Signing and submission of the Written Pledge:

All persons arriving in Japan are required to pledge to not use public transport for 14 days, self-isolate at home or in accommodation for 14 days, save location information and provide information on your location to local health centers or other institutions when requested. All persons are required to sign and submit a written pledge to this effect when entering Japan.
Anyone refusing to sign and submit the written pledge will be requested to isolate for 14 days at a location specified by the head of the quarantine authority.

If the pledge is violated, such persons may be subject to detention under the Quarantine Act and the following measures may apply:

For Japanese nationals, names and other information that contribute to preventing the spread of infection may be made public.
For foreign nationals with residence status, names, nationalities, and other information that contributes to preventing the spread of infection may be made public. They may also be subject to the revocation of their residence status and deportation procedures under the Immigration Control and Refugee Recognition Law may apply.
Please retrieve the written pledge form from the Japanese Ministry of Foreign Affairs website.

Temporary suspension of new entry for foreign nationals from all countries and regions:

From October 1, 2020, as a general rule, new entries to Japan from all countries/regions were permitted on condition that host companies/organizations can guarantee epidemic prevention measures, but currently new entries to Japan from all countries/regions are being refused.
Those who have stayed in countries and regions categorized as level 3 under MOFA’s Travel Advice and Warning on Infectious Diseases within 14 days prior to arriving in Japan will be denied entry even if they have a valid newly issued entry visa that has already been issued. Those who have been in countries and regions categorized as level 2 under MOFA’s Travel Advice and Warning on Infectious Diseases within 14 days prior to arriving in Japan will not be denied entry into Japan if they have a valid newly issued visa that has already been issued.
People with Japanese residence status and a valid re-entry permit will not be subject to entry denial. However, re-entry by those holding resident status who are returning from countries/regions that have been identified as being of particularly high concern among the "Designated countries/regions where the mutant strain B.1.617 (delta strain, etc.) is being transmitted" will be denied entry for the time being unless there are exceptional circumstances.
For the details of MOFA’s Travel Advice and Warning on Infectious Diseases, please refer to the Ministry of Foreign Affairs website.

Suspension of special measures when returning or re-entering Japan from a short-term business trip to all countries and regions:

The framework which allowed businesspersons residing in Japan to travel overseas for limited business activities and undergo a relaxed 14-day stay-at-home period upon their return/re-entry into Japan is currently suspended.
The validity of visas already issued under “Business Track” or “Residence Track”.
New entry of foreigners using the business and residence track system will be prohibited from all applicable countries and regions. In addition, the government has decided not to allow Japanese nationals who have travelled overseas by business or those who have resident status to undergo relaxed 14-day isolation periods after returning to and re-entering Japan.

Click here to read the government issued advisory.

For frequently asked questions (FAQs) pertaining to international travel, please click here.

Web check-in for international travel opens 96 hours prior to departure.

To ensure minimum physical contact and smooth movement given the ongoing pandemic, passengers are advised to carry a negative RT-PCR test report with QR code for boarding international flights departing from lndia. This is applicable only to those passengers who are required to carry negative RT-PCR test report as per the guidelines/requirements issued by the destination countries.