• Our staff will always be equipped with PPE (Personal Protective Equipment) to maintain safety and hygiene.
• Check-in counters will close 60 minutes before departure. Customers are requested to report at least 2 hours prior to departure for smooth facilitation. All customers are required to web check-in and self-print their boarding card, preferably at home. 
• Customers would be required to place the check-in baggage on the belt themselves to avoid contact and make a note of the baggage identification number for future reference. 
• Payments for tickets or any additional service to be made via UPI or other digital payment methods, when paying at the airport.
• Boarding gates will open 60 minutes and close 20 minutes before departure.
• Staggered and sequential boarding will be followed, allowing those sitting at the rear to board first. Priority boarding will be discontinued for Business Class customers, CV members and Vistara Priority customers in order to minimise their contact with others.
• Thermal screening will be performed at the boarding gate as well. 
• All customer and staff touchpoints will be regularly and thoroughly sanitised.  
• Wheelchairs will be sanitised after every use. 

• All our aircraft will be cleaned with an approved disinfectant before every flight. All surfaces which the customers tend to touch throughout the flight will be thoroughly cleaned.

• Our aircraft are equipped with powerful HEPA filters that trap 99.9% of particulates such as viruses (including coronaviruses), bacteria and fungi and purify the air inside the cabin every two to three minutes.

• Customers will be seated while maintaining adequate distance, wherever flight occupancy permits.

• Customers seated on the middle seat will be given gowns/wrap arounds, thus ensuring further safety.

Precautions undertaken by the cabin crew:

• Please be assured that our cabin crew has been appropriately trained to minimize chances of contracting or spreading the virus.

• Cabin crew will undergo thermal screenings before the departure and arrival of flights and will be quarantined/tested if fellow colleagues or passengers show symptoms of infection or test positive for COVID-19. 

For our domestic routes:

• Business Class and Premium Economy 

  • We will be combining or discontinuing few onboard services such as the welcome drinks, pre-meal drinks, menu cards and wet towels to limit contact with the customers and to adhere to social distancing norms.

• Economy Class

  • We will be discontinuing tea and coffee services on board to adhere to social distancing norms.

  • Café Aubergine (Buy-on-board) service will be discontinued to minimise interaction as well.

For International routes:

• Business Class and Premium Economy 

  • We will be combining or discontinuing few onboard services such as the welcome drinks, pre-meal drinks, menu cards and wet towels to limit contact with the customers and to adhere to social distancing norms.

• Economy Class

  • We will be discontinuing tea and coffee services on board to adhere to social distancing norms.

While we will be taking all necessary precautions and safety measures to contain the spread of COVID-19, we urge you to collaborate with us and take necessary personal precautions to make flying safe again: 

• You are advised to practice high levels of personal hygiene such as washing hands regularly at the airport, before and after eating, while using lavatories inflight etc.

• You are required to download the Aarogya Setu app and update your health status. Customers with "Red" status in the Aarogya Setu App would not be permitted to travel.

• Please do not touch others’ luggage placed in the overhead bins. Ask the crew for assistance, only if required.

• Please note that consumption of outside eatables is not permitted inside the aircraft.

• Maintain adequate distance from co-passengers (at least 1 meter) at all times. 

• While onboard lavatories will be thoroughly sanitised, we urge you (especially children and the elderly) to use the airport restroom facilities for your convenience. Do not queue up in the aisle to use the onboard lavatory. Only one companion should accompany children or the elderly. 

For detailed guidelines pertaining to air travel as issued by the Government of India, please click here. 

Please find the changes in the fare rules applicable to all bookings until further notice, as per the directive issued by the Govt. of India:

Economy Class

Premium Economy

Business Class

*The maximum weight permissible for a single piece of baggage is 32kg across all cabin classes.

• Economy Lite customers carrying additional pieces will be charged INR 500 (handling charges, inclusive of taxes) per piece at the airport.
• If additional weight is being carried, customers will be charged INR 500 per kg (inclusive of taxes), irrespective of the fare selected. 
• Customers can also pre-purchase excess baggage online (only additional weight over and above the allowance) at concessional rates up to 6 hours before departure and at non-discounted rates up to 60 minutes before departure from the website and mobile app. Read more.
• For travel until 24-Nov-20: No-show will be applicable when a passenger fails to change/cancel the booking at least 3 hours prior to departure of the flight.
• For travel on/after 25-Nov-20: No-show will be applicable when a passenger fails to change/cancel the booking at least 2 hours prior to departure of the flight.
• Lounge services are suspended in Chennai, Goa and Pune until further notice. 

Fare rules other than the ones mentioned above remain as is. Click here to view.

Many Indian states have issued their respective state-wise travel advisory and protocols that any entering passenger must follow. You are strongly advised to follow the guidelines and travel only if you are eligible to enter the state, as per the aforementioned protocols. 

Click on the city name to know more 

Amritsar

Bagdogra

Bengaluru

Bhubaneswar

Chennai

Delhi

Dehradun

Dibrugarh

Goa

Guwahati

Indore

Jammu

Kolkata

Kochi

Lucknow

Mumbai

Pune

Port Blair

Raipur

Ranchi

Srinagar

Thiruvananthapuram

Varanasi

Chandigarh: All travel restrictions and quarantine requirements have been withdrawn for passengers travelling to Chandigarh

Hyderabad: All travel restrictions and quarantine requirements have been withdrawn for passengers travelling to Hyderabad

Udaipur: All travel restrictions and quarantine requirements have been withdrawn for passengers travelling to Udaipur

Jodhpur: All travel restrictions and quarantine requirements have been withdrawn for passengers travelling to Jodhpur

Passengers can opt for on-arrival RT-PCR test facilities at Delhi airport for facilitation of their onward journey to other cities/states and to avoid institutional quarantine in Delhi, learn more.

For passengers travelling to Mumbai, Pune or Dehradun, please ensure that you carry a negative RT-PCR test result from the ICMR approved list of labs only.

For passengers travelling to India: 

1. All travellers should submit self-declaration form on the online portal (www.newdelhiairport.in) at least 72 hours before the scheduled travel or physically after arrival at the respective health counters.

2. They should also give an undertaking on the portal or otherwise to Ministry of Civil Aviation, Govt. of India, through concerned airlines before they are allowed to undertake the journey that they would abide by the decision of the appropriate government authority to undergo facility/home quarantine/self-monitoring of their health for 14 days, or as warranted.

3. Only for compelling reasons/cases of human distress such as pregnancy, death in family, serious illness, and parent(s) with children of the age of 10 years or below, home quarantine may be permitted for 14 days.

4. If they wish to seek such exemption, they shall apply to the online portal (www.newdelhiairport.in) at least 72 hours before boarding. The decision taken by the government as communicated on the online portal will be final.

5. Travellers may also seek exemption from institutional quarantine by submitting a negative RT-PCR test report. This test should have been conducted within 72 hours prior to undertaking the journey. The test report should be uploaded on the portal for consideration. Each passenger shall also submit a declaration with respect to authenticity of the report and will be liable for criminal prosecution, if found otherwise. The test report could also be produced upon arrival at the point of entry airport in India.

6. International passengers arriving without an RT-PCR negative certificate and wishing to seek exemption from institutional quarantine may also avail the facility available at the airports to undergo RT-PCR testing (where such provisions exist). 

7. All such passengers opting for exemption from institutional quarantine shall undertake self-monitoring of their health and will be exempted from quarantine.

8. International passengers arriving without RT-PCR negative certificate and not opting for RT PCR test at airport (if facility is available)/arriving at an airport where testing facility is not available will have to undergo mandatory 7 days’ institutional quarantine and 7 days’ home quarantine.

9. If the passenger wishes to take a connecting domestic flight, same shall be permitted if the following procedure is complied with:

• Upon arrival, the passenger completes a self-declaration form which is submitted to the APHO and completes mandatory temperature screening.
• The passenger has a valid negative RT-PCR test report, which has been conducted within 72 hours prior to undertaking the journey. This report shall be validated by the State Government Officials at arrival triage and be stamped as accepted.
• Passenger will then be permitted to exit the State Government triage area, without having his/her hand stamped and permitted to proceed to their domestic connecting flight through the appropriate channel.

In addition to the above guidelines, the following are applicable for passengers travelling to India from London:

• Applicable for stranded Indian Nationals.
• All overseas citizens of India (OCI) cardholders holding UK Passports.
• Foreigners (including diplomats) holding valid Visa issued by an Indian Mission in any category under Ministry of Home Affairs (MHA) guidelines dated 30-06-2020.
• Passengers are required to register with the High Commission of India here.

Please note the following for passengers travelling to India from Dubai:

• All passengers from Dubai are also required to register on the Embassy/Consulate website https://www.cgidubai.gov.in/covid_register/ before departure, as mandated by the Consulate General of India, Dubai. This is in addition to the declaration mentioned above.

Click here to know more about the applicable arrival procedure. 

Passengers can opt for on-arrival RT-PCR test facilities at Delhi airport for facilitation of their onward journey to other cities/states and to avoid institutional quarantine in Delhi, learn more.

For passengers travelling to Mumbai from Middle - East/ Europe, please read this important state advisory.

For passengers travelling outside India:

Web check-in for international travel opens 96 hours prior to departure.

For frequently asked questions (FAQs) pertaining to international travel, please click here.

Please find the destination-wise travel advisory and protocols that any entering passenger must follow. You are strongly advised to follow the guidelines and travel only if you are eligible to enter the destination, as per the aforementioned protocols. 

Click on the destination name to know more:

Dubai: All passengers from India travelling to Dubai must hold a valid round-trip ticket, in addition to the other mandatory requirements as directed by the Dubai authorities. Passengers not following the same will not be allowed to enter.

London: All passengers are requested to arrive at the Heathrow Airport not more than 3 hours before their flight. Only passengers who are travelling will be allowed to enter the Terminal due to safety reasons.

Please note the travel restrictions applicable for Indian Passport holders under the travel bubble agreement between India and the United Kingdom:

• If you are travelling from India and connecting to another flight via London, your end destination has to be in the United Kingdom only.
• If you are travelling to India and connecting from another flight via London, there are no restrictions on your point of origin.

If the passenger is holding a Foreign Passport, there will be no restrictions on inbound or outbound connecting journeys via London.   

Certain flights to and from London were impacted and cancelled due to the nation-wide lockdown imposed in London.

Passengers booked on these flights from Delhi and Mumbai between 8-23 Jan'21 can contact the call centre on +91 9289228888 or their travel agent to reschedule their flight as per the new schedule below:

Singapore

Dhaka

Doha

Sharjah: Web check-in when travelling from Sharjah is restricted, passengers are requested to check-in at the airport directly.