• Our staff will always be equipped with PPE (Personal Protective Equipment) to maintain safety and hygiene.
• Check-in counters will close 60 minutes before departure. Customers are requested to report at least 2 hours prior to departure for smooth facilitation. All customers are required to web check-in and self-print their boarding card, preferably at home. 
• Large handbags will not be permitted on board, only essential items will be allowed such as laptops and ladies handbag. Customers can carry only 1 (one) check-in baggage, irrespective of the fare family booked by them.  Customers would be required to place the check-in baggage on the belt themselves to avoid contact and make a note of the baggage identification number for future reference. 
• Payments for tickets or any additional service to be made via UPI or other digital payment methods, when paying at the airport.
• Boarding gates will open 60 minutes and close 20 minutes before departure.
• Staggered and sequential boarding will be followed, allowing those sitting at the rear to board first. Priority boarding will be discontinued for Business Class customers, CV members and Vistara Priority customers in order to minimise their contact with others.
• Thermal screening will be performed at the boarding gate as well. 
• All customer and staff touchpoints will be regularly and thoroughly sanitised.  
• Wheelchairs will be sanitised after every use. 

• All our aircraft will be cleaned with an approved disinfectant before every flight. All surfaces which the customers tend to touch throughout the flight will be thoroughly cleaned.

• Our aircraft are equipped with powerful HEPA filters that trap 99.9% of particulates such as viruses (including coronaviruses), bacteria and fungi and purify the air inside the cabin every two to three minutes. 

Precautions undertaken by the cabin crew:

• Please be assured that our cabin crew has been appropriately trained to minimize chances of contracting or spreading the virus.

• Cabin crew will undergo thermal screenings before the departure and arrival of flights and will be quarantined/tested if fellow colleagues or passengers show symptoms of infection or test positive for COVID-19. 

For our domestic routes:

• Business Class and Premium Economy 

  • We will be combining or discontinuing few onboard services such as the welcome drinks, pre-meal drinks, meals, menu cards and wet towels to limit contact with the customers and to adhere to social distancing norms.

• Economy Class

  • We will be discontinuing tea, coffee and meal services on board to adhere to social distancing norms.

  • Café Aubergine (Buy-on-board) service will be discontinued to minimise interaction as well.

For International routes:

• Business Class and Premium Economy 

  • We will be combining or discontinuing few onboard services such as the welcome drinks, pre-meal drinks, meals, menu cards and wet towels to limit contact with the customers and to adhere to social distancing norms.

• Economy Class

  • We will be discontinuing tea, coffee and meal services on board to adhere to social distancing norms.

While we will be taking all necessary precautions and safety measures to contain the spread of COVID-19, we urge you to collaborate with us and take necessary personal precautions to make flying safe again: 

• You are advised to practice high levels of personal hygiene such as washing hands regularly at the airport, before and after eating, while using lavatories inflight etc.

• You are required to download the Aarogya Setu app and update your health status. Customers with "Red" status in the Aarogya Setu App would not be permitted to travel.

• Please do not touch others’ luggage placed in the overhead bins. Ask the crew for assistance, only if required.

• Please note that consumption of outside eatables is not permitted inside the aircraft.

• Maintain adequate distance from co-passengers (at least 1 meter) at all times. 

• While onboard lavatories will be thoroughly sanitized, we urge you (especially children and the elderly) to use the airport restroom facilities for your convenience. Do not queue up in the aisle to use the onboard lavatory. Only one companion should accompany children or the elderly. 

For detailed guidelines pertaining to air travel as issued by the Government of India, please click here. 

Please find the changes in the fare rules applicable to all bookings until further notice, as per the directive issued by the Govt. of India:

Economy Class

Premium Economy

Business Class

Baggage allowance for our corporate flyers who are entitled to 5kg extra allowance, and seamen passengers who are entitled to 40kg allowance, will be limited to 1 pc of baggage weighing 32 kg. 

For travel until 24-Aug-20: No-show will be applicable when a passenger fails to change/cancel the booking at least 3 hours prior to departure of the flight.

For travel on/after 25-Aug-20: No-show will be applicable when a passenger fails to change/cancel the booking at least 2 hours prior to departure of the flight.

Lounge services are suspended in Chennai, Goa and Pune until further notice. 

Fare rules other than the ones mentioned above remain as is. Click here to view.

Many Indian states have issued their respective state-wise travel advisory and protocols that any entering passenger must follow. You are strongly advised to follow the guidelines and travel only if you are eligible to enter the state, as per the aforementioned protocols. 

Click here to view.