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Effective 21-April-2024, all flights to and from Lucknow will operate from Terminal 3, Chaudhary Charan Singh International Airport, Lucknow.
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Account Security and Verification Email Verification
An activation link (valid for 24 hours only) has been sent to your registered email ID. Please access your email ID to complete the verification process. If you have not received the email, please write to us at contactus@clubvistara.com.
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
- Verification of email address and mobile number
- Access to make changes to profile using One-Time Password (OTP)
For any concerns, write to us at contactus@clubvistara.com.
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In accordance to Club Vistara Program policy, we request you to please accept Club Vistara terms and conditions to proceed.
Note: This is a mandatory requirement as the enrolment was earlier done as a minor/child and as per our records the member is now above 18 years of age and is required to accept the Club Vistara Terms and Conditions on their behalf.
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Frequently Asked Questions: Convenience Fee
What is a Convenience Fee?
A: A convenience fee is a ticketing/reservation fee that is charged on all tickets purchased through any airport ticketing office and the Customer Service Centre and on tickets purchased through our website www.airvistara.com or the Mobile App.
Convenience fee is levied as below:
Domestic (meaning within India) | INR300 |
For Domestic to International travel | INR700 |
For International to Domestic travel | USD10 |
Please take note of the following points:
- This fee is non-refundable.
- It is applicable to all modes of payment.
- Effective 04-Oct-2023, it is applicable to Award Flights and Voucher ticket bookings.
- The fee is charged per customer per transaction.
Is Convenience Fee applicable to all cabins?
Yes, it is applicable for travel in Business Class, Premium Economy and Economy.
Is the Convenience Fee applicable for Club Vistara members?
Yes, the Convenience Fee is applicable to all customers passengers including Club Vistara members. Effective 04-Oct-2023, this fee is applicable to all flight bookings on all direct booking channels.
Will the Convenience Fee be applicable for cancellation and changes?
No, Convenience Fee is applicable only while booking your ticket. It is not applicable for cancellation and changes of e-ticket(s).
Is Convenience Fee refundable?
No, Convenience Fee is non-refundable.
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<p>Our fare rules and guidelines have changed till 31st December 2023. For more information, please visit <a href="/content/airvistara/in/en/travel-advisory.html" target="_blank">here</a>.</p>
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<p>Please reach out to our customer relations team via email on *custrelations@airvistara.com* or by a call on <b>+91 9289228888.</b> Our customer service agents would be delighted to assist you.<br /> <a href="/content/airvistara/in/en/vistara-help.html" target="_blank">Issues and Feedback</a></p>
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