Frequently Asked Questions: Convenience Fee 

A: A convenience fee is a ticketing/reservation fee that is charged on all tickets purchased through any airport ticketing office and the Customer Service Centre and on tickets purchased through our website www.airvistara.com or Mobile App, where the form of payment is debit or credit card.
 

Convenience fee is levied as below:

Please take note of the following points:

• This fee is non-refundable.
• It is applicable on all modes of payment if ticket is purchased from an airport ticketing office/Customer Service Centre and on credit/debit card transactions if ticket is purchased online through our website/app.
• The fee is charged per customer per transaction.

Yes, it is applicable for travel in Business Class, Premium Economy and Economy.

Yes, Convenience Fee is applicable to all passengers including Club Vistara members. However, Convenience Fee is not applicable to passengers redeeming their CV points for tickets booked on airvistara.com.

No, Convenience Fee is applicable only while booking your ticket. It is not applicable for cancellation and changes of e-ticket(s).

No, Convenience Fee is non-refundable.