Facts and Queries

Frequently Asked Questions - Vistara Freedom Fares (Domestic)

Introduction

1. What are Vistara Freedom Fares?

Vistara Freedom Fares is an intuitive menu-based pricing model designed to empower customers with the freedom to choose the kind of fare and services that suits them best, from a menu that gives the choice of a set of pre-bundled fares along with various a-la-carte add-on options. It empowers the customers to choose the way they prefer to fly and pay for what they value, without compromising on the Vistara experience that is defined by intuitive thoughtfulness and service excellence at every touchpoint.

For example, some passengers may want just the lowest fare and nothing else. Some may want the ability to upgrade to a higher class, or priority handling. Some may want flexibility in the form of low or nil change and cancellation fees. Some may want more check-in or hand-baggage allowance. A “one size fits all” fare structure does not work in these situations, but the new menu-based fare structure and add-on choices can address these needs very well. The fares are structured in a manner where buying the next level of fare with more features is now affordable and represents great value to those who desire the additional services.

The new fare type “Vistara Freedom Fares” are applicable for Vistara’s domestic network on tickets sold thru all channels- online Vistara Website/Mobile App, Travel agency, Online Portal, Airport ticketing office, and through all major GDS systems worldwide.

2. What are the different fare types under Vistara Freedom Fares?

There are three fare bundles along with a-la-carte add-on options in each class of travel. In Economy Class, the fare bundles are Economy Lite, Economy Standard and Economy Flexi. For Premium Economy, they are Premium Economy Value, Premium Economy Standard and Premium Economy Flexi, and for Business Class, they are Business Value, Business Standard and Business Flexi for Business Class. For details on each fare type, visit www.airvistara.com/trip/fare-rules/economy

Description of the fares

3. What are the differences between the various fare types?

  • “Lite” fares are available in Economy Class only, and are a new category of fares designed for those who simply want the lowest possible Economy Class fare. These fares do not include a complimentary meal (though free tea or coffee is included), and also have some additional restrictions - for example, while these fares will still earn Club Vistara points, they will not earn elite-qualification “Tier Points”. Lite fares are not upgradeable, and are non-changeable and non-refundable (though taxes are always fully refundable).
  • “Value” fares are available in Premium Economy and Business Class, and are designed for those who seek the most competitive fares in these classes. These fares are essentially the same as the competitive fares that are available today in these classes, and offer similar features as well as 100% CV and elite qualification points. Changes and cancellations are possible with a fee. Value fares are however not upgradeable, and are designed for those who simply want the most attractive Premium Economy and Business Class fares.
  • “Standard” fares, available in all classes, are priced at a reasonable add-on to Lite or Value fares, and offer additional benefits such as additional baggage allowance and greater flexibility with lower change and cancellation fees. These fares are also upgradeable using upgrade fee, CV points, or upgrade vouchers.
  • “Flexi” fares, also available in all class, are priced at an affordable add-on to Standard fares, and offer nil change and cancellation fees (conditions apply), in addition to certain other enhanced benefits such as additional free baggage allowance and priority check-in, baggage handling, and boarding. These fares are designed for those who seek the maximum convenience and flexibility in whichever class they choose to travel, and are willing to pay a reasonable premium for it.

For the complete list of benefits and privileges per fare category, please see Annexure A below.

Additional Q&A on Vistara Freedom Fares

4. Where can I purchase Vistara Freedom Fares?

Vistara Freedom Fares are available on all channels of distribution starting 2nd August 2018 including web, mobile app, OTAs, and travel agents, for flights commencing 2nd August 2018.

5. How will the changes affect my existing booking if it has not been ticketed?

Tickets issued before 2nd August 2018 will be subject to the old fare conditions, while tickets issued on or after 2nd August 2018 will be based to the new fare conditions.

6. I have booked my tickets before 2nd August 2018 for travel after introduction of Vistara Freedom Fares. What are the implications?

a. For bookings made before 2nd August 2018, all conditions related to seat selection, meals, and baggage allowance will continue to remain the same as per your original booking, irrespective of your date of travel.

b. However, for any changes that you may make to your tickets after introduction of Vistara Freedom Fares, the new rules of the fare category you select will be applicable to your booking.

7. Are there any changes to the online check-in rules under Vistara Freedom Fares?

There is no change. Web check-in opens 48 hours prior to the scheduled departure of your flight, irrespective of the fare you select. Normal terms and conditions of online check-in applies.

8. Are Vistara Direct benefits applicable to all fare categories under Vistara Freedom Fares?

Vistara Direct benefits will be applicable for all fare categories except Economy Lite.

9. Will I continue to enjoy Armed Forces discount/Student Discount/Friends and Family Discount and Senior Citizen Discount, and respective baggage allowance under Vistara Freedom Fares?

Indian Armed Forces Discount/Student Discount/Friends and Family Discount and Senior Citizen Discounts are valid only for Economy Class on Economy Standard or Flexi fares, and are not available for Economy Lite fares. For more details, please refer to Terms & Conditions.

10. Are there any changes to the complimentary meals service onboard?

Since Economy Lite fares are designed for customers who simply want the lowest fare, complimentary meals have been excluded from this fare category, though complimentary beverage (tea/coffee) will still be offered. Customers on Economy Lite fares can however, buy snacks and additional beverages on board from Café Aubergine, Vistara’s all-new Buy-on-Board service that commences on 29th August, 2018.

Customers on all other fare types other than Economy Lite will continue to enjoy Vistara’s highly acclaimed complimentary inflight meal service, and are also free to purchase additional items from Café Aubergine.

11. What modes of payment are accepted for Buy-on-Board purchases?

All payments on board must be by debit or credit cards only; cash, cheques, and other payment methods such as mobile or e-wallets will not be accepted on board. Most major Indian-issued debit cards, and Indian or foreign credit cards will be accepted.

12. As an Economy Lite passenger, can I pre-book and pre-pay for my meal at the time of booking?

Pre-booking of meal is currently not possible when booking an Economy Lite fare.

13. Can I select my seat in advance when on an Economy Lite fare, and is there a fee for it?

For customers booking Economy Lite fares, limited seats will be available for selection while booking. There is no charge for advance seat selection of these seats. However, at the time of check-in, additional seats may become accessible, subject to availability.

14. Where can I get more information on Economy Lite fares?

Please refer to Annexures A and B below for more information.

Baggage Policy

15. Are there any changes to the baggage policy?

Under Vistara Freedom Fares, we have revised the free baggage allowance under each fare category. Please refer to Annexure B for details.

Additionally, we have introduced a piece concept for baggage for Economy Lite passengers only. Under this policy, Economy Lite passengers can carry only ONE piece of baggage, with a maximum weight of 15 kg.

These rules apply on all tickets issued on or after 2nd August 2018 for travel on or after 2nd August 2018 . Any tickets issued before 2nd August 2018 will be entitled to the free baggage allowance as mentioned on the ticket.

16. What are the new excess baggage charges under Vistara Freedom Fares?

If you purchase a ticket for travel on or after 2nd August 2018, the new excess baggage policy will be applicable. The revised conditions are as below:

  1. Revised charges for additional weight (over and above the permissible weight limit depending on the fare category selected by you)
  2. Specifically for Economy Lite passengers, handling charges for additional piece (over and above the permissible piece limit) will be applicable

There are two ways you can purchase excess baggage:

  1. At the airport:
    If only additional weight is being carried: you will be charged Rs.500 per kg, irrespective of the fare you selected.
    For Economy Lite passengers also carrying additional pieces, you will be charged Rs.500 (handling charges) per piece at the airport.
  2. Pre-Purchase excess baggage online:
    You can also pre-purchase excess baggage online (only additional weight over and above your allowance) at concessional rates up to 6 hours before departure.
    Please note that for Economy Lite passengers, there will be an additional baggage handling charge of Rs.500 per piece is applicable at the airport in case the customer carries more than one piece.

For more information, refer to Annexure C.

17. Until when can I pre-purchase excess baggage?

Excess Baggage can be pre-purchased online up to 6 hours prior to the scheduled departure of your flight.

18. Please provide some examples of how Excess Baggage charges are calculated.

Excess Baggage charges will be applied when the baggage carried exceeds the limit of weight and/or piece in total.

Examples:

Scenario A: Customer booked under Economy Flexi, carrying 2 pieces of 25 kg total:

The maximum permissible weight under this fare is 20 kg, which means an excess of 5 kgs.

At the airport, the customer will be chargeable as per the table below:

Excess BaggageExcess Baggage ChargesTotal
Excess of 5 kgRs.500 per kg x 5 kg = Rs.2,500Rs.2,500

However, the customer has the option of pre-purchasing excess baggage and save, as per the table below:

Excess BaggageOnline Excess Baggage Slab Applicable Total
Excess of 5 kg0 to 5 kgRs.2,000

*Please note that for all fare categories, except Economy Lite, there is no restriction on the number of pieces being carried.

Scenario B: Customer booked under Economy Lite, carrying 1 pc of 15 kg and also carrying 1 additional piece of 5 kg

At the airport, the customer will be chargeable as per the table below:

Excess BaggageExcess Baggage charge per kgExcess Baggage handling charge per piecelTotal
1 extra piece of 5 kg eachRs.500 x 5 kg = Rs.2,500Rs.500 x 1 pc = Rs.500Rs.3,000

However, the customer has the option of pre-purchasing excess baggage (weight only) and save, as per the table below:

Excess BaggageOnline Excess Baggage Slab ApplicableExcess Baggage handling charge (to be collected at the airport upon check-in)Total
1 extra piece of 5 kg each0 to 5 kg = Rs.2,000Rs.500 x 1 pc = Rs.500Rs.2,500

Scenario C: Customer carries 2 pieces of total 15 kgs in Economy Lite

Here the customer is within the weight limit i.e. 15 kgs but exceeds the limit on piece i.e. instead of 1 piece, he is carrying 2 pieces.

At the airport: -

Excess BaggageExcess Baggage ChargeHandling charge per pieceTotal
Additional PieceNIL
Excess Baggage handling charge (to be collected at the airport upon check-in)
Rs.500

19. What will be the excess baggage charge for tickets issued before 2nd August 2018, with a travel date on/after 2nd August, 2018?

Excess Baggage charges will be Rs.500 per kg for tickets issued before 2nd August 2018.

20. How much Hand Baggage can I carry on my Vistara flight?

You can carry free Hand Baggage up to a maximum of 7 kg in case of Economy Class, 10 kg in case of Premium Economy and 12 kg in case of Business Class. Hand baggage must fit within the size limits for cabin baggage.

A second, smaller, personal item such as laptop bag or ladies purse can also be taken on board, as long as it can fit under the seat.

Additional hand baggage can be purchased online or at the airport counters through “Carry On Plus” service at Rs.250 per kg for every additional kg beyond the free Hand Baggage allowance limit, up to a total of 12 kg bag weight (inclusive of the free weight allowance).

However, for Economy Lite customers, the maximum weight allowed for Hand Baggage is 7 kg. Additional Hand Baggage allowance cannot be purchased.

21. How much will I be charged in case of an oversized item?

You will be charged a flat fee of Rs.2,000/- (per Check-in Baggage), if exceeding the permitted dimensions of 158 cms (Length + Breadth + Height). This can be purchased only at the airport.

Club Vistara

22. Is there any change for CV members for earning CV Points with Vistara Freedom Fares?

CV members will continue to earn CV Points irrespective of the fare booked.

23. Is there any change for CV members for earning CV Tier Points with Vistara Freedom Fares?

CV members will not earn any Tier Points when booking Economy Lite fares. However, the flight will be included in the flight count for Tier evaluation.

For all other fare categories, Tier Points will be awarded as before.

24. Will CV members continue to get priority handling when flying on Economy Lite fares?

Yes, Priority Handling privileges for CV Platinum, Gold, and Silver members will continue as before.

25. Will a Platinum/Gold CV member booking an Economy Lite fare have access to lounge facilities?

Yes, CV Platinum and Gold members can access Vistara’s lounge at Delhi’s T-3 and other partner lounges irrespective of the fare booked, as per their entitlement.

26. Can a CV Platinum, Gold or Silver member use an upgrade voucher/CV Points when booked on an Economy Lite fare?

Economy Lite and Premium Economy Value fare passengers are not eligible for an upgrade, using CV Points, vouchers, and fee upgrades, irrespective of tier status.

Customers booked on all other fare categories will be eligible to use vouchers/CV Points/ upgrade fees for upgrades as before.

27. I am a CV Platinum/Gold/Silver member and enjoy enhanced checked-in baggage allowance. Will I continue to enjoy this privilege with Vistara Freedom Fares?

Yes, you will continue to enjoy your enhanced baggage allowance benefit as before, across all fare categories.

If you are booked on an Economy Lite fare (in which the baggage allowance is one piece only), you will have the privilege of carrying one additional piece free of charge, provided the total weight of all bags is within the permissible limit.

28. Can a CV Platinum member make changes to a ticket booked on Economy Lite fare?

An Economy Lite ticket cannot be changed and is non-refundable (however taxes are always fully refundable).

29. What is the Hand Baggage allowance for CV Gold and Platinum members?

CV Platinum and Gold members will continue to enjoy complimentary Carry-On plus benefits i.e. up to a total of 12 kg of Hand Baggage across cabin classes, irrespective of fare category.

30. Will CV members booking Economy Lite fare directly from our website or mobile application get 100 bonus CV Points for direct booking?

Vistara Direct benefits are not valid on Economy Lite fares and CV members will not be eligible for 100 bonus CV Points when booking Economy Lite through our website or mobile app.

 

 

Annexure A – Complete list of benefits and privileges under Vistara Freedom Fares

ECONOMY 

Vistara Fly the new Feeling ECONOMY
Lite
ECONOMY
Standard
ECONOMY
Flexi
Meals on boardBuy on boardComplimentary hot mealComplimentray hot meal
Beverage on boardComplimentary tea or coffeeComplimentary tea or coffeeComplimentary tea or coffee
Free check-in baggage allowance1 pc, max 15 kg15 kg20 kg
Excess baggage fee₹500 per kg₹500 per kg₹500 per kg
Standard Hand Baggage Allowance7 kg + an additional smaller item that can fit under seat7 kg + an additional smaller item that can fit under seat7 kg + an additional smaller item that can fit under seat
Additional Hand Baggage Allowance
("Carry On Plus")
Not permittedUp to 5 kg(chargeable)Up to 5 kg(chargeable)
Upgradeable
(through fee, vouchers or CV points)
NoYesYes
Club Vistara Points accrual100%100%100%
Club Vistara Tier Points Accrual0%100%100%
Advance Seat SelectionComplimentary, select seats onlyComplimentary, any seat except Emergency ExitComplimentary, any seat except Emergency Exit
Priority Handling
(Check-in, Boarding and Baggage)
Not offeredChargeableComplimentary
Lounge AccessNot offeredChargeableChargeable
Changes
(Permitted up to 2 hrs prior to departure)
No changes permitted₹2500 per changeOne free change up to 72 hrs prior to departure,₹2500 thereafter
Cancellation*Only taxes refundable₹3000 cancellation feeFree change up to 72 hrs prior to departure,₹3000 fee thereafter
No Show**Only taxes refundable₹5000 fee₹4000 fee

Notes:

* Lower of airfare or cancellation fee is forefeited; taxes are always fully refundable
** Lower of airfare or no show fee is forefeited; taxes are always fully refundable

PREMIUM ECONOMY 

Vistara Fly the new Feeling PREMIUM
ECONOMY
Value
PREMIUM
ECONOMY
Standard
PREMIUM
ECONOMY
Flexi
Meals on boardComplimentary hot mealComplimentary hot mealComplimentary hot meal
Beverage on boardComplimentary hot or cold beverage including Starbucks CoffeeComplimentary hot or cold beverage including Starbucks CoffeeComplimentary hot or cold beverage including Starbucks Coffee
Free check-in baggage allowance20kg25kg30kg
Excess baggage fee₹500 per kg₹500 per kg₹500 per kg
Standard Hand Baggage Allowance10 kg + additional smaller item that can fit under seat10 kg + additional smaller item that can fit under seat10 kg + additional smaller item that can fit under seat
Additional Hand Baggage Allowance
("Carry On Plus")
Up to 2 kg(chargeable)Up to 2 kg(chargeable)Up to 2 kg(chargeable)
Upgradeable
(through fee, vouchers or CV points)
NoYesYes
Club Vistara Points accrual100%100%100%
Club Vistara Tier Points Accrual100%100%100%
Advance Seat SelectionComplimentaryComplimentaryComplimentary
Priority Handling
(Check-in, Boarding and Baggage)
ComplimentaryComplimentaryComplimentary
Lounge AccessChargeableChargeableChargeable
Changes
(Permitted up to 2 hrs prior to departure)
₹3000 per change₹2500 per changeTwo free change up to 48 hrs prior to departure,₹ 2500 thereafter
Cancellation*₹3500 cancellation fee₹3000 cancellation feeFree change up to 48 hrs prior to departure, ₹3000 fee thereafter
No Show**Only taxes refundable₹5500 fee₹4500 fee

Notes:

* Lower of airfare or cancellation fee is forefeited; taxes are always fully refundable
** Lower of airfare or no show fee is forefeited; taxes are always fully refundable

BUSINESS CLASS

Vistara Fly the new Feeling BUSINESS
Value
BUSINESS
Standard
BUSINESS
Flexi
Meals on boardComplimentary hot gourmet mealComplimentary hot gourmet mealComplimentary hot gourmet meal
Beverage on boardComplimentary hot or cold beverage including refreshing mocktails and Starbucks CoffeeComplimentary hot or cold beverage including refreshing mocktails and Starbucks CoffeeComplimentary hot or cold beverage including refreshing mocktails and Starbucks Coffee
Free check-in baggage allowance30kg35kg40kg
Excess baggage fee₹500 per kg₹500 per kg₹500 per kg
Standard Hand Baggage Allowance12 kg + additional smaller item that can fit under seat12 kg + additional smaller item that can fit under seat12 kg + additional smaller item that can fit under seat
Additional Hand Baggage Allowance
("Carry On Plus")
IncludedIncludedIncluded
Upgradeable
(through fee, vouchers or CV points)
Not ApplicableNot ApplicableNot Applicable
Club Vistara Points accrual100%100%100%
Club Vistara Tier Points Accrual100%100%100%
Advance Seat SelectionComplimentaryComplimentaryComplimentary
Priority Handling
(Check-in, Boarding and Baggage)
ComplimentaryComplimentaryComplimentary
Lounge AccessComplimentaryComplimentaryComplimentary
Changes
(Permitted up to 2 hrs prior to departure)
₹3000 per change₹2500 per changeTwo free change up to 24 hrs of departure,₹ 2500 thereafter
Cancellation*₹3500 cancellation fee₹3000 cancellation feeFree up to 24 hrs of departure,₹ 3000 fee thereafter
No Show**Only taxes refundable₹6000 fee₹5000 fee

Notes:

* Lower of airfare or cancellation fee is forefeited; taxes are always fully refundable
** Lower of airfare or no show fee is forefeited; taxes are always fully refundable

Annexure B – Free baggage allowance by fare type

ECONOMY

Vistara Fly the new FeelingECONOMY
Lite
ECONOMY
Standard
ECONOMY
Flexi
Free Check-in Baggage Allowance1 pc, max 15 kg15 kg20 kg
Standard Hand Baggage Allowance7kg + additional smaller item that can fit under seat7kg + additional smaller item that can fit under seat7kg + additional smaller item that can fit under seat

PREMIUM ECONOMY

Vistara Fly the new FeelingPREMIUM
ECONOMY
Value
PREMIUM
ECONOMY
Standard
PREMIUM
ECONOMY
Flexi
Free Check-in Baggage Allowance20 kg25 kg30 kg
Standard Hand Baggage Allowance10kg + additional smaller item that can fit under seat10kg + additional smaller item that can fit under seat10kg + additional smaller item that can fit under seat

BUSINESS

Vistara Fly the new FeelingBUSINESS
Value
BUSINESS
Standard
BUSINESS
Flexi
Free Check-in Baggage Allowance30 kg35 kg40 kg
Standard Hand Baggage Allowance12kg + additional smaller item that can fit under seat12kg + additional smaller item that can fit under seat12kg + additional smaller item that can fit under seat

Annexure C – Excess Baggage charges: 

Online (for all fare categories) 

Excess Weight charges for Advance Online PurchaseCharges (including all taxes)
5 kgRs.2,000
10 kgRs.3,500
15 kgRs.5,000
17 kgRs.6,500
 
At the airport–
If you are carrying additional weight, you will be charged Rs.500 per kg, irrespective of the fare category. Additionally, for Economy Lite passengers with an extra piece, you will be charged Rs.500 (handling charges) per piece at the airport. 

Excess weight charges (For all fare categories, including Economy Lite)Excess piece charges (Only for Economy Lite passengers)
Rs. 500 per kg (including all taxes)Rs.500 per piece (including all taxes)

Weight for check-in baggage in a single piece cannot exceed 32 kg. The maximum weight that can be checked in per passenger cannot exceed 96 kg in total.