Are there any changes to the baggage policy?
Baggage Allowance FAQs
Under Vistara Freedom Fares, we have revised the free baggage allowance under each fare category.
Additionally, we have introduced a per piece baggage concept for Economy Lite passengers only. Under this policy, Economy Lite passengers can carry only ONE piece of baggage, with a maximum weight of 15kg.
These rules apply on all tickets issued on or after 2nd August 2018 for travel on or after 2nd August 2018. Any tickets issued before 2nd August 2018 will be entitled to the free baggage allowance as mentioned on the ticket.
Free baggage allowance by fare type:
|Vistara Freedom fares||ECONOMY LITE||ECONOMY STANDARD||ECONOMY FLEXI|
|Free Check-in Baggage Allowance||15kg, 1 piece only||15kg||20kg|
|Standard Hand Baggage Allowance||7kg + additional smaller item that can fit under seat||7kg + additional smaller item that can fit under seat||7kg + additional smaller item that can fit under seat|
|Vistara freedom fares||PREMIUM ECONOMY VALUE||PREMIUM ECONOMY STANDARD||PREMIUM ECONOMY FLEXI|
|Free Check-in Baggage Allowance||20kg||25kg||30kg|
|Standard Hand Baggage Allowance||10kg + additional smaller item that can fit under seat||10kg + additional smaller item that can fit under seat||10kg + additional smaller item that can fit under seat|
|Vistara Freedom fares||BUSINESS VALUE||BUSINESS STANDARD||BUSINESS FLEXI|
|Free Check-in Baggage Allowance||30kg||35kg||40kg|
|Standard Hand Baggage Allowance||12kg + additional smaller item that can fit under seat||12kg + additional smaller item that can fit under seat||12kg + additional smaller item that can fit under seat|
What are the new excess baggage charges under Vistara Freedom Fares?
If you purchase a ticket for travel on or after 2nd August 2018, the new excess baggage policy will be applicable. The revised conditions are as below:
a. Revised charges for additional weight (over and above the permissible weight limit depending on the fare category selected by you)
b. Specifically for Economy Lite passengers, handling charges for additional piece (over and above the permissible piece limit) will be applicable
There are two ways you can purchase excess baggage:
1. At the airport:
If only additional weight is being carried: you will be charged Rs.500 per kg, irrespective of the fare you selected.
For Economy Lite passengers also carrying additional pieces, you will be charged Rs.500 (handling charges) per piece at the airport
2. Pre-Purchase excess baggage online:
You can also pre-purchase excess baggage directly through the Vistara website & Customer Service Centre (any additional weight over and above your allowance) at concessional rates up to 6 hours before departure.
You may however purchase the service up to 60 minutes, directly through the Vistara website, & through Customer Service Centre at non-discounted rates.
Please note that for Economy Lite passengers, there will be an additional baggage handling charge of Rs.500 per piece is applicable at the airport in case the customer carries more than one piece.
Charges applicable up to 6 hours before departure (concessional)
|Excess weight charges for advance online purchase||Charges (inclusive of taxes)|
Charges applicable from 6 hours up to 60 minutes before departure:
|Excess weight charges for advance online purchase||Charges (inclusive of taxes)|
What will be the excess baggage charge for tickets issued before 2nd August 2018, with a travel date on/after 2nd August 2018?
Excess Baggage charges will be INR 500 per kg (inclusive of taxes) for tickets issued before 2nd August 2018.
If I'm travelling on an Economy Lite fare with another passenger and carrying 1 bag of 20kg, will I have to pay any extra baggage charges?
Baggage allowance for customers in the same PNR can be pooled together. Therefore, no excess baggage charges are applicable in this case
How much Hand Baggage can I carry on my Vistara flight?
You can carry free Hand Baggage up to a maximum of 7kg in case of Economy Class, 10kg in case of Premium Economy and 12kg in case of Business Class. Hand baggage must fit within the size limits for cabin baggage.
A second, smaller, personal item such as laptop bag or ladies purse can also be taken on board, as long as it can fit under the seat.
Additional hand baggage can be purchased online or at the airport counters through “Carry On Plus” service at INR 250 per kg (inclusive of taxes) for every additional kg beyond the free Hand Baggage allowance limit, up to a total of 12kg bag weight (inclusive of the free weight allowance).
However, for Economy Lite customers, the maximum weight allowed for Hand Baggage is 7kg. Additional Hand Baggage allowance cannot be purchased.
How much will I be charged in case of an oversized item?
You will be charged a flat fee of INR 2,000 (per Check-in Baggage, inclusive of taxes), if exceeding the permitted dimensions of 158 cms (Length + Breadth + Height). This can be purchased only at the airport.
What is the check-in baggage allowance?
|Cabin Class||Fare Category Baggage Allowance per Customer (except infant)|
|Economy Class||1 pc, maximum 15kg||15kg||20kg|
What is the hand baggage allowance?
In hand baggage, customers can carry
- 7kg in Economy
- 10kg in Premium Economy
- 12kg in Business
What is the maximum weight of one bag in Economy, Premium Economy and Business?
The maximum weight for one baggage in Economy and Premium Economy is 23kg and 32kg for Business.
Are there any items I cannot carry on board a Vistara flight?
For safety and security reasons, you are prohibited from carrying the following items in cabin baggage:
- Dry cell batteries
- Sharp instruments
- Toy replicas of weaponry
Passengers are allowed to carry one clear, transparent, re-sealable, litre-sized, plastic bag containing small quantities of liquid items/gels/pastes or items of a similar consistency required during the journey. The contents will be subject to screening and all security checks. The contents of your baggage must comply with Vistara’s security guidelines about permissible objects.
Can I carry medicines on board a Vistara flight?
If there are medicines or toiletries you absolutely require, you can carry them with you in limited quantities.
What items are not allowed in baggage?
The following articles are prohibited due to safety reasons:
Compressed gases: deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fireworks, pistol caps.
Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radioactive material, briefcases and attache case with installed alarm devices.
Oxidizing materials such as bleaching powder and peroxides.
Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
Anything that possesses and/or is capable of possessing and/or emitting a conspicuous and/or offensive odour.
Other dangerous articles such as magnetized materials, offensive or irritating materials.
What is the size of Check-In baggage?
A single piece of hand baggage must follow these dimensions: 55cms (22 inches) x 40cms (16 inches) x 20cms (8 inches)
I am travelling with an infant, will I get additional baggage allowance?
Customers traveling with an infant will be allowed an extra baggage allowance of 7kg, when making their bookings directly with us under the program, Baby-On-Board. The excess baggage of 7kg can be carried as hand baggage or check-in baggage or divided among the two, as per the convenience of the passenger. The infant passenger will also be eligible for a baby meal if the booking is made more than 24 hours in advance. Read more about the program here.
What extra items are allowed in the cabin in addition to the hand baggage?
In addition to one piece of cabin baggage, you may be permitted to carry the following personal items:
- Overcoat or wrap
- Rug or blanket
- Camera or binoculars
- Reading material for the flight
- Infant's feeding aids for consumption during the flight
- Walking stick
- Umbrella (folding type)
- Medicines required during flight like asthma inhaler
Occasionally we may not have space to stow all hand baggage safely and as a result you may be asked to check in some or all of your hand baggage at the boarding gate.
Until when can I pre-purchase excess baggage?
Excess Baggage can be pre-purchased directly from the Vistara website & Customer Service Centre up to 6 hours before departure at concessional rates, and up to 60 minutes before departure at non-discounted rates
Can I pre-purchase Excess baggage if I am travelling on an Interline/Codeshare ticket?
Pre-purchase of Excess Baggage is not available for customers travelling on interline/codeshare tickets connecting to/from international destinations.